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One Pound Sweets Reviews

4.7 Rating 3,739 Reviews

93 %

of reviewers recommend One Pound Sweets

Company Reviews

Product Reviews

4.7

Based on 3,739 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About One Pound Sweets:

One Pound Sweets was setup in 2019 with the sole aim of delivering delicious retro and traditional sweets to customers across the land.

We love sweets - like seriously we eat way too many - and we wanted to share this passion with the brilliant people of the UK.

Our sweets are hand picked to be super tasty, super retro and super affordable as all our bags can be bought from as little as £1.00

So head on over to the website at https://onepoundsweets.com and fill your cart with goodies

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One Pound Sweets 5 star review on 15th April 2024

One Pound Sweets 5 star review on 15th April 2024

One Pound Sweets 5 star review on 15th April 2024

One Pound Sweets 5 star review on 5th May 2023

One Pound Sweets 5 star review on 3rd May 2023

One Pound Sweets 5 star review on 25th June 2022

One Pound Sweets 5 star review on 25th June 2022

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All of the sweets I ordered were delivered elsewhere(no idea where so I went without) which is very disappointing.”

Posted 2 years ago

“Box came damaged like someone had throw and stamped on it and the things inside were melted”

Posted 2 years ago

sorry for the issue here, we have no support tickets from you so we could have easily resolved this. the damaged clearly happened on route.

Posted 2 years ago

“I am unable to give a review of your products (£15+) as the courier you use (Hermes) did not ring my doorbell, instead they left it in my wheelie bin outside of my back door gate. This bin was then uplifted to empty before I was able to retrieve the parcel.”

Posted 2 years ago

sorry for the issue here. couriers do knock on every house door and then if no answer leave in a safe location. if you read your emails you would have seen the parcel was delivered and could have retrieved the parcel to avoid it being binned.

Posted 2 years ago

“Order not received”

Posted 2 years ago

sorry your order never arrived. we have no support tickets from you however. we have refunded you today for the lost parcel.

Posted 2 years ago

“Extremely disappointed, I ordered 5 Nestle Crunch Bars and paid for next day delivery as I needed them for a cake I was making, delivery was great they arrived in time but upon opening the bars every single bar was broken, not just snapped in half but broken into many pieces, this left them unable to be used, maybe as delivery charges were quite high I would have expected the fragile bars to be packed better to protect the product more.”

Posted 2 years ago

“................”

Posted 2 years ago

not sure why the basic 1* review here. we dealt with your issue with was caused by the weather which is out of our control and you were refunded for the damaged items.

Posted 2 years ago

“Because you didn't put my address on parcel correctly it didn't get delivered and is unlikely to be delivered now .I even alerted you to the issue and was assured via email that my address was ok .but it isn't at all.refund please .”

Posted 2 years ago

you. emailed asking us to change the address to one provided in the email - the address in the email was EXACTLY the same as the one on the order. the order has also BEEN DELIVERED so not sure why the 1* review https://www.dpd.co.uk/apps/tracking/?parcel=15502888439660*19531&geoSession=5994184a-7950-4318-bbea-161333787de1&search

Posted 2 years ago

“I’ve already told you please unsubscribe me.”

Posted 2 years ago

there are unsubscribe buttons on every correspondence from us so you can do this in less than the time it took you to write the review.

Posted 2 years ago

“Goods were packed tight into small box with crisps and popcorn underneath heavy sweets. When o sent photos was told would only replace if bags were burst so left with lots of bags of crumbs. Won’t be reordering”

Posted 2 years ago

“I still havent received my order.”

Posted 2 years ago

“Order wasn't delivered, the company said they would look into this, still no response and chasing. There are some really good other companies out there, use them instead!”

Posted 2 years ago

your order was confirmed as lost and we have issued a full refund. issue was 100% caused by the courier and not ourselves so 1* for none delivery is not reflection on our actual business. sorry was lost however we had no control over this.

Posted 2 years ago

“Had better quality.”

Posted 2 years ago

“We still haven't received them after phoning your company to tell you they hadn't arrived... For this reason we can't do a review as we haven't got the sweets....where are they?”

Posted 2 years ago

we dont have a phone number so you havent contacted us by phone. please email us help@onepoundsweets.com with your issue and the support team can look into this for you.

Posted 2 years ago

“I never ever received the sweets despite emailing you !! Hermes never delivered anything. Appalled by the customer service”

Posted 2 years ago

sorry your parcel is now classed as lost. we asked you respond if it had not arrived after a further 7 days and we have no further email so we have no way to see if was delivered or not. please email our support team to request refund for lost parcel

Posted 2 years ago

“Still have not arrived since 3rd May order. Presume lost in post. Still waiting for refund.”

Posted 2 years ago

“Never received order”

Posted 2 years ago

“Never received order had to chase it to be told it was lost by courier very disappointed as was first order placed. Will seek alternative in future.”

Posted 2 years ago

sorry your parcel was lost however you were refunded in full at our own cost

Posted 2 years ago

“did not show that vat was applicable or that delivery cost was also vat rated making the whole transaction not cost viable. will not be ordering from these people again”

Posted 2 years ago

VAT is INCLUDED in the price you see at the checkout and on the website so all sweets are £1 including VAT not £1.20 you are not charged more than the price you see on the website the email invoice simply breaks this down. Your order was for £12.70 - which included postage and VAT which is the exact price you see on the website, so our 1* review is not valid.

Posted 2 years ago

“I have not received my order over 2 weeks late and I have had no help from one pound sweets,”

Posted 2 years ago

“They had no taste very bland”

Posted 2 years ago

not sure that all 7 items had no taste, especially as some where branded sweets, but thanks for the review..

Posted 2 years ago

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One Pound Sweets is rated 4.7 based on 3,739 reviews