Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 227,781 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 227,781 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 25th September 2026

6089

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both were delightful...untill...evri !!! I paid for a next day delivery as i wanted my trousers for a big party on Saturday..I am sat here on Sunday and evri did NOT deliver my parcel. They just said they would look into it. I am so annoyed with them. They do have a terrible reputation”

Helpful Report

Posted 1 month ago

“I still haven’t received my order! Confusing email received saying goods in basket, but money has gone out of my bank account.”

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Posted 1 month ago

Hi Lynne, We're sorry to hear that you've not received your order, this is not the level of service we want for our customers at all. Let’s get this sorted for you - if you can send some details over to our Customer Service Team they’ll be happy to look into it. Here are the details: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Easy to navigate and easy to purchase.”

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Posted 1 month ago

“Great easy to use and find what I wanted”

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Posted 1 month ago

“Easy to order and arrived in reasonable time. Earrings came in perfect condition and with a pouch to protect them from damage.”

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Posted 1 month ago

“excellent”

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Posted 1 month ago

“Great service and item came quickly, enjoyed the discount for signing up!”

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Posted 1 month ago

“Still not received my item and your customer service department have not got back to me . There were no advisors to speak to . Will never order again from them”

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Posted 1 month ago

Hi there, We're sorry to hear that you are still waiting for your order and that you have not had a reply from the customer service team. This is not the experience we want our customers to have, Will let the customer service team know that you have reached out to us and will get them to reply to you today. Thank you. Team OB.

Posted 1 month ago

“Great. I spent a long time perusing the website.”

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Posted 1 month ago

“Still haven't received my next day order !,,,”

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Posted 1 month ago

Hi there, We're sorry to hear that your order placement with OB has not arrived as expected. If you get in touch with the Customer Service Team they’ll be happy to look into this for you. Here are the details: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Really good! Needed smaller size which arrived very quickly. Excellent staff at your Reigate branch. Very efficient very professional.”

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Posted 1 month ago

“Nicely led out, shop assistant very helpful, and took a moment to chat.”

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(Belfast Arthur Street Relo) - Posted 1 month ago

“Very prompt delivery and good communication. Good packaging and excellent goods for reasonable prices. Lovely range of jewellery which was what I was after, but the rest of the products look good too. Very unique and good quality. What more could you ask for.”

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Posted 1 month ago

“Excellent”

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Posted 1 month ago

“It's the first time I have ordered from Oliver Bonas, as we shopped in the Harrogate store when we were on holiday and was so impressed,such a lovely store I decided to look on line when we got home...it was easy ordering and fast delivery”

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Posted 1 month ago

“Excellent service, the assistance was so helpful, I love Oliver Bonas and never come away empty handed especially as we have just moved. Brilliant shop and staff.”

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Posted 1 month ago

“Good I found what a needed and the sales associate was pleasant.”

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(Cribbs Causeway) - Posted 1 month ago

“Very good - postage a bit expensive but service great.”

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Posted 1 month ago

“Easy to use website”

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Posted 1 month ago

“Great choice and quick delivery”

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Posted 1 month ago

Oliver Bonas is rated 4.8 based on 227,781 reviews