Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 202,890 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 202,890 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 12th August 2025

5924

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The website stated that click and collect would take 2-3 working days. It took 9 working days which meant that if arrived too late. I was offered a free cardboard gift box as compensation.”

Helpful Report

Posted 2 days ago

Hi there, We're sorry to hear that your click and collect order took 9 days to arrive into store. This isn't the usual service we expect at all and we completely understand how disappointing this must have been for you. We would love to make this right by you, Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 days ago

“Bad - ordered bag in April, still not here”

Helpful Report

Posted 4 days ago

Hi there, We're sorry to hear your bag is not with you, this is disappointing. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 4 days ago

“Beautiful necklace but poor quality. The second day of use the cord broke”

Helpful Report

Posted 5 days ago

Hi there, We're sorry to hear that your necklace has broken after just two days. This isn't the usual quality we aim for at all, and we completely understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 days ago

“Store experience is always excellent however the product is very poor”

Helpful Report

Posted 5 days ago

“Easy to return in store if you pay by card, not by Paypall”

Helpful Report

Posted 6 days ago

“Ok, like any other website .”

Helpful Report

Posted 1 week ago

“Totally wrong shoes sent”

Helpful Report

Posted 1 week ago

“Not good as I didn’t get the item!!! Lost in the post! You need a better courier than Evri!!”

Helpful Report

Posted 1 week ago

“I never received this item! Lost in transit apparently!”

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Posted 1 week ago

“It was fine to use”

Helpful Report

Posted 2 weeks ago

“Ordered two cups, one arrived with a massive chip so returned and the other cracked as soon as hot water was put into it, was gutted”

Helpful Report

Posted 2 weeks ago

Hi there. We're sorry to see that both of your lovely mugs have had some issues. This isn't the usual quality we aim for at all, and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“Unfortunately I can’t review this skirt as it never arrived. Evri kept saying it was about to be delivered but never Was. However, I contacted OB and they refunded my money immediately.”

Helpful Report

Posted 2 weeks ago

“Like the store and clothes but this order never arrived!”

Helpful Report

Posted 2 weeks ago

Hi there, We're sorry to hear your order never arrived. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“Ordered the shoes on the website for my son’s graduation. This was meant to take 2-3 working days to arrive in store.i had to contact the store twice as they did not arrive until over 2 weeks later ( after the graduation). I had to find alternative shoes at late notice . The staff in the Liverpool store are always very friendly and helpful !”

Helpful Report

Posted 2 weeks ago

Hi there, We're sorry to hear that your order took so long to arrive into store. This isn't the usual service we aim for at all, and we completely understand how disappointing and frustrating this may have been for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“Purchased online a skirt from ‘New’ section. Am in two local stores weekly . Had never seen it. Ordered two sizes . On delivery day wore one whilst returning other. Got refund but one wearing cost me 50% more than it should have. Staff on till didn’t get it. Mgr couldn’t give a damn. Worse experience than online with China.”

Helpful Report

Posted 2 weeks ago

Hi there, We're sorry to hear that your dress cost more than it should have, and that the team in store couldn't help you with sorting this out. This isn't the usual service we aim to provide at all, and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“Would give zero if possible! People be ware if you purchase online using another device that you don’t carry round with you!!! Went to return two items, one purchased in store and one online. Online was purchased on my iPad by Apple Pay. Couldn’t get a refund as I didn’t have my iPad with me to l(!) prove that it was my Apple Pay despite showing the email, the actual card and all of my wallet! Never experienced before and will not return there now on principal once I return to the store again with my iPad to get a refund”

Helpful Report

(Bluewater) - Posted 3 weeks ago

Hi there, We're sorry to hear that you weren't able to make your return in store, the team should have been able to assist you with these, so we apologise for the inconvenience here, and we completely understand how disappointing and frustrating this may have been for you. We would like to look into this further for you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“I received this bulb and it stopped working after a few uses, and a refund was declined.”

Helpful Report

Posted 3 weeks ago

“It was good however my Pom Pom lights have started glitching and I am very disappointed they have not lasted very long. Hoping to get them fixed or a replacement pair of lights.”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear about your lights being faulty, we can understand how disappointing and frustrating this may have been. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Ordered earrings and they sat with Evri for over a week. I phoned Oliver Bonas to enquire as to their whereabouts as I needed them for a set date. Oliver Bonas said they would send a replacement express delivery so they would arrive in time. They were not shipped express & did not arrive in time so I asked for a refund & was advised refund would be processed when goods arrived back. They again sat with Evri for a week so had to call back & eventually got refunded. Long story short never received any earrings. Will not be ordering anything online again if Evri remains the courier. Have rated goods as poor as no idea what they are like.”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear about your recent experiences with receiving your deliveries from us. This isn't the usual service we aim for our customers to have at all, and we completely understand how disappointing and frustrating this may have been. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“I never purchased this item. Oliver Bonas sent this order info to me in error, which is a data breach and this was an order for another person with the same name but entirely different address in another UK nation. I complained about this and asked to stop being sent emails, but continued to receive all emails relating to it, despite being told I would not.”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that you received an order in error, and that you continued to receive emails about this asking not to. This isn't the usual service we aim to provide at all, and we completely understand how disappointing and frustrating this may have been for you. We would love to make this right by you, and if you would like to, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

Oliver Bonas is rated 4.8 based on 202,890 reviews