Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,523 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,523 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th September 2025

5983

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It’s my first time ordering from Oliver Bonas, and it might be my last. I purchased a few dresses online, but they were all too big. Only one dress had a smaller size available, so I went to the store to return and exchange it. The staff kindly offered to order the smaller size for me in-store, but did not inform me that this would be treated as a new order with delivery charges. Once I realised, I immediately wrote to customer service to request cancellation, but received no response. Later, I was invited to share my shopping experience; I repeated the issue and again asked for help, but still received no reply. The dress is still too big for me, but I couldn't bother to go through this again. So, I kept it and maybe will just give it to charity shop:(. The brand presentation of Oliver Bonas feels warm and welcoming, yet my shopping experience has been frustrating and disappointing.”

Helpful Report

Posted 1 day ago

Hi there, We're sorry to hear of your experience with us, this isn't the service we wanted for you. Please get in back in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 day ago

“Item was not delivered for over a week after estimated delivery”

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Posted 1 week ago

“I am still awaiting delivery as not received”

Helpful Report

Posted 1 week ago

Hi there, We're sorry to hear your order hasn't arrived. We understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 week ago

“I would love to review this but it still has not been delivered.”

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Posted 1 week ago

“I don't normally leave reviews, but I was so flipping tee'd off with recent onlne 'click & collect' experience, I've decided to let you know about my disappointing experience. I ordered 2 items (same onine order) for a friends birthday gift. When I got it home and unwrapped it, the green (large) plant pot was smashed to pieces, it had been stuffed into box with no surrroiunding bubble wrap or void filler. I had to make return trip for retund and the attitude of retail assistant was so unbothered and unapologetic for my time wated and disappoinment, it makes me not want to visit OB again. Thanks for nothing!”

Helpful Report

Posted 1 week ago

Hi there, We're sorry to hear that your lovely plant pot had arrived damaged, and you had to return back to the store to have this refunded. This isn't the usual service we aim for at all and we completely understand how disappointing and frustrating this must have been for you. We'd love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 week ago

“Very good”

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Posted 1 week ago

“Sorry to say, I ordered / paid for this dress especially for my holiday. Email confirmation received that it was despatched. Weeks later still I never received it. No explanation when I queried with Oliver Bonas except to take it up with Evri. It seemed to have been lost in transit? I didn't get an answer re. The Mystery Of The Missing Dress. I got a refund & ordering was a complete waste of my time. Now being asjed for a review! Not a happy shopper.”

Helpful Report

Posted 2 weeks ago

Hi there, We're sorry to hear that you haven't received your dress, and that you didn't receive any updates on the status of your parcel. This isn't the usual service we aim to provide at all, and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“Are you joking? I’ve been messaging you for weeks. You still have my money. I don’t have my dress. What a bloody joke. Can you please reply to my emails?”

Helpful Report

Posted 2 weeks ago

Hi there, We're sorry to hear you haven't heard back from us, this isn't the usual service we aim for at all and we completely understand how disappointing this may be for you. Please get in touch with our customer services team via the phone or live chat in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“Very very very bad I buy dress in the shop and she dilvery wrong address now one month not received the dress every day I send email no body help me and my dress not dilvery ver very bad service next time not shop this shop I lost my money”

Helpful Report

Posted 3 weeks ago

Hi there, We're sorry to hear that you haven't received your order. This isn't the usual service we expect at all and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 weeks ago

“Excellent quality, efficiently despatched and delivered.”

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Posted 4 weeks ago

“Not great, the packaging was very poor and a product arrived appearing to have been tampered with.”

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Posted 4 weeks ago

Hi there, We're sorry to hear that you are dissappointed with our packaging. This isn't the usual quality we expect at all and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 4 weeks ago

“Sadly can’t review it as it got lost by Evri . Was a gift for a friend so a nuisance that it didn’t arrive . Oliver Bonas were quick to deal with the situation once I’d alerted them .”

Helpful Report

Posted 1 month ago

“Website was fine ordering items”

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Posted 1 month ago

“Glasses not available in store so ordered online . Poor quality uneven rims and for £35 would have expected better ..returned and bought some lovely ones from M & S for £12 .”

Helpful Report

Posted 1 month ago

“Ordered a gift card online as there are no stores near me on 17th July. I never received this gift card so contacted OB who said this must have been lost so agreed to send out a replacement card. The replacement card was never sent and instead I received an email of a pdf barcode. I said I would want a card as it’s not really a nice gift to receive a piece of paper and advised as it was now a month later and I needed to provide the gift this would have to do. I did not get a response to this and then suddenly received a refund 12 days later so now the pdf I have given to a friend as a gift is no longer valid.”

Helpful Report

Posted 1 month ago

Hi there, Were sorry to hear you had issues receiving your gift card, and this was then refunded for you instead of replaced after our system upgrades had been sorted. This isn't the usual service we aim to provide and we completely understand how disappointing this may be for you. We can see we have been in contact with you about getting this sorted, so we hope this will soon be resolved for you. Thanks, Team OB

Posted 1 month ago

“Very disappointed with the returns policy discourages shopping on another device, store manager in Chester very unhelpful and not customer friendly”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear you're unhappy with our returns policy, and did not have a good experience when visiting our Chester store. This isn't the usual service we aim to provide, and we completely understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“this never arrived”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that you haven't received one of your items. This isn't the usual service we aim for at all, and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Ordered accessory for a wedding. Paid for next day delivery but didn’t arrive. Arrived 3 days later after my event so of no use. Very disappointing and won’t be shopping with you again.”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that your order didn't arrive next day. This isn't the usual delivery service we aim for at all and we completely understand how disappointing this may be for you, especially as you needed this for an event. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Beautiful store in Canterbury, not so good service. I purchased a bag, I walked to the till and tried to make pleasant conversations as always to be greeted with nothing. The assistant was having a full on discussion with her colleague, I was handed my bag and waited for her to confirm my payment had gone through, after a while she looked at me, I then asked “ is that everything done “ yes ! She replied. No thank you, no enjoy your day, not a word. It’s a shame as the shop has some beautiful things. Just need to employ people that enjoy their job.”

Helpful Report

(Canterbury) - Posted 1 month ago

Hi there, We're sorry to hear about your recent experience in our Canterbury store. This isn't the usual service we aim to provide at all, and we completely understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Shopping with Oliver Bonas was easy and enjoyable, and I really liked the look of the Geo Bath Rug online. However, once I started using it, I found it quite impractical. It’s very thin, absorbs too much water, and feels more like a decorative rug than a functional bath mat. It also needs to be hung up to dry after every use. While the design is lovely, I was disappointed with the quality and wouldn’t repurchase or recommend this item.”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that your new bath mat doesn't seem to be fit for purpose, This isn't the usual quality we aim for at all, and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

Oliver Bonas is rated 4.8 based on 205,523 reviews