Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.81

4.8 Rating 216,031 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 216,031 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 18th February 2026

6037

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really disappointed ordered this jacket only to be cancelled due to lack of stock”

Helpful Report

Posted 1 day ago

“You have failed to deliver this and yet you ask for a review??”

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Posted 2 days ago

“Disappointing, order never received”

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Posted 5 days ago

Hi there, we are sorry that you did not receive your order. This is not the delivery experience we want you or our customers to have. So that we can help sort this out for you, please do get in touch at askus@oliverbonas.com and our friendly team can look into this for you. Thank you. Team OB

Posted 5 days ago

“I have no idea they sent unwanted emalis”

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(Euston) - Posted 6 days ago

“Very disappointed in this mirror”

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Posted 6 days ago

“The scarf is very poor quality after a few wears you’d swear it was years old”

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Posted 1 week ago

“The product (a rug) was so scrunched up that I couldn't get it to flatten out and so I returned it - the quality wasn't as expected at all - this was three weeks ago and I still haven't received a refund of £95.”

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Posted 1 week ago

“Didn’t arrive got lost in transit don’t trust Evri”

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Posted 1 week ago

“Item Never Arrived”

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Posted 1 week ago

“Pink & blue striped bomber jacket ordered but lost in the post . Ordered again and lost in the post a second time !”

Helpful Report

Posted 1 week ago

Hi there, We're sorry to hear that your orders haven't arrived. This isn't the experience we want our customers to have. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 week ago

“Item never arrived Had to get PayPal involved for refund”

Helpful Report

Posted 1 week ago

Hi there, We're sorry to hear that your order hasn't arrived. This isn't the experience we want our customers to have. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 week ago

“Ok. Item was faulty so was returned.”

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Posted 1 week ago

“Excellent service The bulb looked amazing when lit Switched on yesterday and the bulb “blew “! Expected it to last longer”

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Posted 1 week ago

Hi there, We're sorry to hear about the product experience you have had with your bulb, this is not the product experience we want our customers to have. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 week ago

“I did not receive the vase at all. The other items in my delivery were there, but not the vase.”

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Posted 2 weeks ago

Hi there, We're sorry to hear that your vase hasn't arrived, we can understand how disappointing this must be & this isn't the service we want for our customers at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“Website was fine.”

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Posted 2 weeks ago

“Poor quality”

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Posted 2 weeks ago

Hi there, We're sorry to hear that your item is of poor quality, this isn't something we expect from our items at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“Terrible still haven’t got my frame Very very dissapointed first time ordering online won’t be doing it again”

Helpful Report

Posted 2 weeks ago

Hi there, We're sorry to hear that your frame hasn't arrived, we can understand how disappointing this must be & this isn't the service we want for our customers at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“Never revived the item and item wasn’t replaced or refunded”

Helpful Report

Posted 2 weeks ago

Hi there, we’re sorry to hear you haven't received your order, this is disappointing. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“I have previously had no issues however, these are not ready for collection, they were for a birthday present and had to make another purchase. These were ordered 9/01/26, very dissapointed”

Helpful Report

Posted 2 weeks ago

Hi there, we’re sorry to hear your order isn't ready for collection, this is disappointing. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“Very poor. I had a problem with the ring, emailed customer services, and never received a response at all. It was my first experience with OB and I’m unlikely to use again.”

Helpful Report

Posted 2 weeks ago

Hi there, We're sorry to hear this, this isn't something we want for our customers. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

Oliver Bonas is rated 4.8 based on 216,031 reviews