Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,289 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 15th June 2025

Jordanna H

Naomi P

Oliver Bonas 5 star review on 14th June 2025

Claire M

Oliver Bonas 5 star review on 13th June 2025

Lauren K

Oliver Bonas 5 star review on 12th June 2025

Olivia L

5905

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you”

Helpful Report

Posted 10 hours ago

“I have not received the goods”

Helpful Report

Posted 2 days ago

“I went to Oliver Bonas for my NHS Bluelight discount. I showed my card details and was told 15% discount. On leaving the shop, though, I can see the discount was not applied. Very disappointed and will avoid going again.”

Helpful Report

(Waterloo (New)) - Posted 5 days ago

Hi there, We're sorry to hear that you haven't had your discount applied in store and can completely understand how disappointing this may have been. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 days ago

“I bought some earrings as a gift which it turns out there is a policy of these being non refundable. This should be made clear at point of purchase, as I’m now left with an unwanted gift that I’m unable to exchange and would’ve bought another item of jewellery instead.”

Helpful Report

(Bristol) - Posted 1 week ago

“Fine easy to navigate”

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Posted 1 week ago

“On the website it’s easy to use, however the my item took 4 weeks to arrive they really need to fort out their supplier delivery service. I ordered a dress for my husband special Bithday but it never arrived on time extremely disappointed.”

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Posted 1 week ago

“Smooth service and delivery thanks”

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Posted 1 week ago

“The bag was not at all like the pictures - did not show the pocket in the middle and ultimately, you could hardly fit anything in the bag. Very misleading - so I returned the bag.”

Helpful Report

Posted 1 week ago

“Charged for wrong item at till, the wrong tag must have been scanned, therefore o ercharged.”

Helpful Report

(Aberdeen) - Posted 2 weeks ago

Hi there, We're sorry to hear that you were overcharged in store, this isn't what we expect at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 week ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 2 weeks ago

“Waited a long time for the mirror to come back into stock.”

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Posted 2 weeks ago

Hi there, We're sorry to see your mirror is chipped and completely understand how disappointing this may be after waiting for this to come back in stock. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“Unfortunately the frame arrived damaged. Big shame because it’s beautiful but sold out now.”

Helpful Report

Posted 2 weeks ago

Hi there, We're sorry to hear your frame arrived broken. This isn't the usual level of service we aim for and we understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“I was surprised when I had to get shop credit instead of a refund as I paid on PayPal. This wasn’t clear on your website.”

Helpful Report

Posted 2 weeks ago

“Despite emails confirming my order & dispatch, what I received was completely wrong. I orderered 4 CoCo & Eve Like A Virgin Coconut & Fig Hair Mask Set. Apparently there was “confusion” ,though definitely not on my side as I ordered what was advertised online. I received a smaller version of the mask and no tangle teaser. I was offered a discount but took a refund as the items were not as ordered. This did not make up for my disappointment as I had ordered for gifts and certainly does not give me faith in ordering online in the future. Unable to comment on product as not used.”

Helpful Report

Posted 2 weeks ago

“The website UX was fine but my order never arrived.”

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Posted 3 weeks ago

Hi there, We're sorry to hear you haven't received your order. This isn't the usual service we aim for and we understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 weeks ago

“My purchases were lost in the post. Dissatisfied with service no information received regarding my purchase for 3 weeks . I had to chase down looking for info”

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Posted 4 weeks ago

“Thank you”

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Posted 1 month ago

“It arrived broken with no packaging surrounding pot to possibly prevent breakage. The courier left on door mat broken. I got a refund as don't wish to receive anything delivered by evri”

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Posted 1 month ago

“Store lady lovely. Took my order only for me to get an e mail to say item was out of stock. I only found out when I got a mail saying item had been refunded.”

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Posted 1 month ago

“Broken plastic/ glass - I sent a photo to Customer service. then was told my pictures weren’t enough to prove it ? It went in the bin !!!”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear your item was damaged and we were unable to see this through your photographs. This isn't the usual service we aim for and we understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

Oliver Bonas is rated 4.8 based on 199,289 reviews