Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,525 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,525 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th September 2025

5983

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Nice , but too expensive.”

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Posted 6 days ago

“Good very easy”

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Posted 1 week ago

“The Pops mug arrived and the Pops sat wonky on the mug .. it was a b day pressies so had to go an hours drive to the shop to swop for a straight on !!”

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Posted 1 week ago

“The store was easy to navigate”

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Posted 1 week ago

“Trousers were 2 sizes (or more) too big! Obviously far too large without even trying them on! Simply enormous! Ordered online but collected via store so returned only to find out that because I had used PayPal I had to jump through hoops to get a refund. Being 71 I decided to cur my losses and left the goods with your sales assistant. At this point I was offered an exchange for a gift token. Gratefully accepted. Please ensure ladies of an elderly nature (actually everyone as I am not at all biased) are informed that if PayPal is utilised online an instore refund can not be actioned. Also please advise on how to order the correct size online. I imagine a size 20 lady would be thrilled to fit into a size 16 pair of trousers but I was less than thrilled with the situation I found myself in.”

Helpful Report

Posted 1 week ago

Hi Susan, We're sorry to hear that the trousers you ordered seemed much too big in their sizing, and that you also had trouble returning these in store as a result from using paypal on your order. This isn't the usual quality or service we aim to provide, and we completely understand how disappointing and frustrating this must have been for you. We'll be sure to pass on your feedback about the sizing to our fashion team, and if there's anything we can do to help, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 week ago

“Shoes were listed as size 8 but are actually a European 41 - NOT an 8. Couldn’t get them on.”

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Posted 2 weeks ago

“Fine, no issues with website”

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Posted 2 weeks ago

“One parcel never came and I had to reach out to them to be refunded and told it was not in stock after a month”

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Posted 1 month ago

“Nice material and colours but strange fitting, especially the top buttoned area.”

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Posted 1 month ago

“Overall good”

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Posted 1 month ago

“Button fell off skirt when removed from bag”

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Posted 1 month ago

Hi there, We're sorry to hear that one of the buttons has come off of your lovely new skirt when you took it out of the bag. This isn't the usual quality we expect at all and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“As I ordered the dresses size 20 felt like size 14”

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Posted 1 month ago

“The item came but the mirror was bent I had to return it”

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Posted 1 month ago

“smooth experience, sizing was clear”

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Posted 1 month ago

“Poor poor poor”

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Posted 1 month ago

“Ok, nothing special”

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Posted 1 month ago

“My review is not positive because the sandals were not my size — they were too small. I returned them three weeks ago and still haven’t received a refund. I’ve spoken with customer service, but my issue remains unresolved. I hope you refund my money soon, because right now I’m left without the sandals and without the money I paid for them. The sandals are beautiful, but I’m not sure I want to risk ordering from your website again, as it doesn’t seem reliable.”

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Posted 1 month ago

Hi there, We're sorry to hear you haven't yet received your refund. We have been undergoing some system upgrades which have delayed our refunds slightly, however this isn't the usual service we aim for at all, and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“These were a replacement for some I had lost. But the package apparently got damaged and was returned to Oliver Bonas. I wasn’t notified, and it was only through ringing OB and speaking to a very helpful woman that I got the refund. Poor service from Evri and OB (excepting the woman who sorted it out for me).”

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Posted 1 month ago

Hi there, We're sorry to hear about your experience with your recent delivery. This isn't the usual service we aim to provide at all, and we completely understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“The website was fine to use. But I ordered three items that were supposed to match. But the skirt fabric was different to the top and the shorts and also the colours did not match because of this.”

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Posted 1 month ago

Hi there, We're sorry to hear that the fabric doesn't seem to match on your items. This isn't the quality we aim for at all and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Very poor . Not set up for selling and collecting furniture. Wait time to call OB is unacceptably long . Poor communication from them . Lovely brand but the back end is v disappointing”

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Posted 1 month ago

Hi there, We're sorry to hear you received poor communication regarding your order, and we had a longer wait time on our phone line. This isn't the usual service we aim for at all, and we completely understand how disappointing and frustrating this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

Oliver Bonas is rated 4.8 based on 205,525 reviews