Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 202,890 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 202,890 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 12th August 2025

5924

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My review is not positive because the sandals were not my size — they were too small. I returned them three weeks ago and still haven’t received a refund. I’ve spoken with customer service, but my issue remains unresolved. I hope you refund my money soon, because right now I’m left without the sandals and without the money I paid for them. The sandals are beautiful, but I’m not sure I want to risk ordering from your website again, as it doesn’t seem reliable.”

Helpful Report

Posted 3 days ago

Hi there, We're sorry to hear you haven't yet received your refund. We have been undergoing some system upgrades which have delayed our refunds slightly, however this isn't the usual service we aim for at all, and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 days ago

“These were a replacement for some I had lost. But the package apparently got damaged and was returned to Oliver Bonas. I wasn’t notified, and it was only through ringing OB and speaking to a very helpful woman that I got the refund. Poor service from Evri and OB (excepting the woman who sorted it out for me).”

Helpful Report

Posted 4 days ago

Hi there, We're sorry to hear about your experience with your recent delivery. This isn't the usual service we aim to provide at all, and we completely understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 days ago

“The website was fine to use. But I ordered three items that were supposed to match. But the skirt fabric was different to the top and the shorts and also the colours did not match because of this.”

Helpful Report

Posted 5 days ago

Hi there, We're sorry to hear that the fabric doesn't seem to match on your items. This isn't the quality we aim for at all and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 days ago

“Very poor . Not set up for selling and collecting furniture. Wait time to call OB is unacceptably long . Poor communication from them . Lovely brand but the back end is v disappointing”

Helpful Report

Posted 6 days ago

Hi there, We're sorry to hear you received poor communication regarding your order, and we had a longer wait time on our phone line. This isn't the usual service we aim for at all, and we completely understand how disappointing and frustrating this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 days ago

“Easy to order from the website”

Helpful Report

Posted 1 week ago

“The dress was huge! And too much material. Had to return”

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Posted 1 week ago

“The delivery company could not carry the wardrobe into my house so I had to return it - very disappointing”

Helpful Report

Posted 2 weeks ago

Hi there, We're sorry to hear that you had this experience. This isn't the usual service we aim for at all and we completely understand how frustrating this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 week ago

“Website ordering experience was easy but the product arrived and the zip wasn’t working.”

Helpful Report

Posted 2 weeks ago

Hi there, We're sorry to hear that your item seems to have a faulty zip when you received it. This isn't the usual quality we aim for at all, and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 week ago

“Website was good”

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Posted 2 weeks ago

“Ordered necklace with gift box but came packaged separately.”

Helpful Report

Posted 3 weeks ago

“Order never arrived. Thought I would be given option for replacement but instead it was just an instant refund”

Helpful Report

Posted 3 weeks ago

Hi there, We're sorry to hear that you weren't offered a replacement on your lost order. This isn't the usual service we aim for at all, and we completely understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“Item was not in stock so sales assistant offered to order and send to home saying if not right can bring back to store for a full refund. When returned to shop invoice had no card details so no refund into card was allowed instead had to accept store card- very disappointed as don’t actually live anyway near the shop was staying a relatives for the week.”

Helpful Report

Posted 3 weeks ago

Hi there, We're sorry to hear that the store team weren't able to correctly refund your items for you, we completely understand how frustrating this may have been for you, and it's not the usual service we aim to provide at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“No issues”

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Posted 1 month ago

“the website was pretty easy to navigate”

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Posted 1 month ago

“Unfortunately one of the two vases I bought in store was cracked when I removed it from the packaging. I re bought from the website and realised each one should have had a box.”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that one of your vases has arrived cracked, we can understand how disappointing and frustrating this may have been. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Great service, shame about the dress”

Helpful Report

Posted 1 month ago

“Website ~ I found description on web page and actual dresses very different. Items very creased”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that you found the description of the dresses not to be accurate and they arrived creased, this is disappointing to hear. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“I did like the gingham top and have kept that, more for the material than the cut which I have had to alter to fit me. One of my items was out of stock even though still advertised as available on the website - disappointing, and the dress I ordered arrived looking second hand and completely crumpled, not folded or carefully packed, looked like someone else had returned it and they just sent it out again. Not a good look for a new dress costing nearly £200. Not sure I would buy from them again”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that one of your items ordered was out of stock, and also that your dress did not arrive in a carefully packed condition. This is not the usual quality and experience we aim for at all, and we completely understand how disappointing this may be for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Fine but product is not”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that you're having some troubles with your item, this is disappointing to hear. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“The staff in store were fantastic and very helpful, but the product was extremely poor. I bought this necklace and the matching earrings for my wedding and the gold on the necklace was faded. I tried buying the necklace again in case it was just a one off faulty item, and it was the same poor quality. I then had to follow up with customer service to even get my refund, and had to provide proof of postage, it was a very disappointing experience and I eventually had to buy my wedding jewellery elsewhere.”

Helpful Report

Posted 1 month ago

Oliver Bonas is rated 4.8 based on 202,890 reviews