Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,191 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,191 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 26th April 2025

5795

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pearls were rolling about in bag. I’m sure I could return, but will try some glue first”

Helpful Report

Posted 1 day ago

Hi there, We're sorry to see that the pearls have come off your headband. This isn't the usual quality we expect at all and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 day ago

“Lovely bag.. but zip broke two weeks after purchase.. already sold out so no chance of replacement so refund given”

Helpful Report

Posted 2 days ago

“Unfortunately sent me a dress and not my denim skirt which I now can not get in the correct size! Receipt in parcel also suggested it was the skirt I ordered. Your shop in Morpeth was thankfully very helpful trying to get it sorted and the dress returned.”

Helpful Report

Posted 3 days ago

“Easy to order and a great selection.”

Helpful Report

Posted 3 days ago

“Fairly straightforward”

Helpful Report

Posted 1 week ago

“Good experience ordering fr9m website”

Helpful Report

Posted 2 weeks ago

“The store experience as always is really good. The staff always helpful with anything. The only thing most of the products overpriced. Especially the hairstyles, bags and home stuff”

Helpful Report

Posted 2 weeks ago

“The photo frame came firstly damaged and once i had emailed, they immediately sent out a new one which was great; but it looked discoloured.”

Helpful Report

Posted 2 weeks ago

“Love the website and your stores, bonus that these are dog friendly!”

Helpful Report

Posted 2 weeks ago

“I really loved these jeans but being only 5 feet I would have had to have them taken up and the the width altered as they are very wide. Too expensive with the jeans £70z Shame no petite. Sadly returned.”

Helpful Report

Posted 3 weeks ago

“Disappointed in the quality - overpriced for what you get”

Helpful Report

Posted 4 weeks ago

Hi there, We're sorry to hear that you're disappointed with the quality of your items, this isn't the usual quality we expect at all and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 4 weeks ago

“Good customer service”

Helpful Report

Posted 1 month ago

“My returned online order toom a while to get my refund back”

Helpful Report

Posted 1 month ago

“Item not fit for purpose.”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that your item isn't fit for purpose. This isn't the usual quality we aim for at all and we completely understand how disappointing this may have been. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Great website Easy to order, quick delivery”

Helpful Report

Posted 1 month ago

“The goods were of poor quality and the store to which they were returned were difficult to deal with.”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that you were disappointed with the quality of your products and that the returns experience was difficult. This isn't the usual service we aim for and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“I bought a candle as a Christmas gift for my daughter-in-law, who had this item on her wish list. It was very close to Christmas, so no time for returns. Unfortunately, the box the candle was in was ver damaged. The external packaging was in tact, so this had clearly been sent out damaged from the warehouse. As stated earlier, there was no time to return, so I just had to explain when I handed the gift to my daughter-in-law. Fortunately, the candle itself was ok. This was very disappointing, as the handler in the warehouse clearly packaged this item when they would have seen the presentation box was damaged. Not a good service when paying premium prices for a candle!!”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that the candle you ordered to gift at Christmas arrived with a damaged box. This isn't the usual quality we aim for at all and we completely understand how disappointing this may have been. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“I exchanged my ring in store for a small size. I went in store a week later to collect and it wasn't there. I then told the assistant I was going on holiday so please could extend pick up date. I have now had an email saying it's been sent back to the wharehouse? I am not happy I've paid for this item and it's for my daughters birthday. I would like the ring and some good will voucher for this waste of my time and disappointment. Thank you”

Helpful Report

Posted 1 month ago

Hi there, We're sorry to hear that your replacement order wasn't held for longer and that is has been sent back to our warehouse. This isn't the usual service we aim for and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Why when you’re browsing does the page continually refresh you back to the top? It’s a bug and it’s so annoying I just give up”

Helpful Report

Posted 1 month ago

“Shame so many of your products are made in china”

Helpful Report

Posted 1 month ago

Oliver Bonas is rated 4.8 based on 196,191 reviews