Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.81

4.8 Rating 222,227 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 222,227 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 7th June 2026

6075

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awful. I have had two really bad experiences and though I love the store, I don’t like the customer service at all!”

Helpful Report

Posted 2 weeks ago

Hi there, We’re sorry to hear that you've had two bad experiences with OB. This isn't the customer journey we want for our customers. Please get in touch with our Customer Service Team so they can look into this for you – you can reach them here: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 weeks ago

“Buying from the website was easy. I wish there were more delivery options available such as opportunity to collect from Post office or collection point or even from the boutique.”

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Posted 2 weeks ago

“Smooth”

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Posted 2 weeks ago

“Very easy!”

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Posted 2 weeks ago

“Really good, staff are friendly when you walk in. Shop is quite small so you can’t fit many in but staff were really lovely and chatty”

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(London Bridge) - Posted 2 weeks ago

“No problems at all, easy use”

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Posted 2 weeks ago

“Good website most of the time. Sometimes it glitches.”

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Posted 2 weeks ago

“In the store the staff was very helpful, a lady helped me who worked at one of your other branches, I did not get her name but was very helpful, true complement's & you could feel the sincerity. When I entered the store an assistant straight away said "what a lovely day hope you have been enjoying the sunshine". She later was the one whom then served me at the till, her name was Han. A really lovely shopping experience 👍🏽”

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(Leeds) - Posted 2 weeks ago

“I bought online which was really simple but my local store is Muswell Hill and it’s a lovely store to shop in with really sweet and helpful staff.”

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Posted 2 weeks ago

“Easy ordering, quick delivery”

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Posted 2 weeks ago

“Easy to order and return”

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Posted 2 weeks ago

“Absolutely love them, they are perfect”

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Posted 2 weeks ago

“It was my first time shopping with OB online and it was a smooth experience. Quick delivery and good communication.”

Oliver Bonas 5 star review on 22nd May 2026

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Posted 2 weeks ago

“Click and collect easy to do”

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Posted 2 weeks ago

“Easy navigation, great comunication and packaging.”

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Posted 2 weeks ago

“I love the OB website, so great to browse and be inspired by all the bright and beautiful goodies.”

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Posted 2 weeks ago

“Very good. And delivery was fast”

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Posted 2 weeks ago

“Great, always quick delivery and love everything on the site”

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Posted 2 weeks ago

“Ordered online. Quick dispatch and delivery 😊”

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Posted 2 weeks ago

“Easy to use and easy to check out.”

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Posted 2 weeks ago

Oliver Bonas is rated 4.8 based on 222,227 reviews