OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,649 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,649 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service normally very good but disappointed with the recent problem with the tobacco pods being out of stock. And with a delivery expected 4-5 weeks. Have had to temporarily change to another supplier. If the problem occurs again I will make this a permanent change. If they are so popular why not order more stock to allow for this?”

Helpful Report

Posted 2 years ago

Hey there, Many thanks for your review. We are really sorry we have been out of stock of the Golden Tobacco Refills for a while. We are currently waiting for delivery of a new batch and they should become available in around 2 weeks. Please let us know if you have any questions in the meantime. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Found the offer very reasonable and good price”

Helpful Report

Posted 2 years ago

Hi Eulinda, Thank you for your review! Please let us know if we can be of any assistance. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Good service, late delivery at times”

Helpful Report

Posted 2 years ago

Hi Jean, Thank you for your review! We're sorry to hear some of your orders has taken a while to get to you, we are reliant on external delivery services to get the orders to our customers quickly and efficiently, and sometimes they can let us down. Our free delivery service aims to deliver orders in around 2-3 days. We do have quicker delivery options for a low cost for our customers - https://okvape.co.uk/delivery/. If you have any queries then please let us know. Kind regards, Amber @ OK Vape

Posted 2 years ago

“I do like my menthol cig like vapes and have been using for awhile. Quick shipment from the company. My only criticism is the Web site..if you want to order a different strengths,you have to keep going back to the start. You should have a continue shopping once you have placed items in your basket!! Otherwise I'm very happy with service and the product!”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you so much for your review! We appreciate your feedback in regards to adding other items to your cart, there is actually an option to close the 'basket' once you have added an item, there is a cross button at the top next to 'Shopping Basket'. If you cannot seem to use this then please let us know and we will look into it further 😊 Best wishes, Amber @ OK Vape

Posted 2 years ago

“All good, faster delivery would be good, but no real complaints.”

Helpful Report

Posted 2 years ago

Hi Steven, Thank you for your review! Whilst our free delivery with Royal Mail Tracked 48 is usually very good, we do have quicker delivery options available for our customers from £3.50. You can choose which service you would like when you place your order. You can find more information here: https://okvape.co.uk/delivery/ If there is anything else we can help with then please let us know. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Online service is easy to use and delivery is extremely quick and reliable. However, the reason I have used the online service is the past is because the refills were quite a lot cheaper than in store. This is not the case anymore. The online refills are creeping up to the price of the store refills, and I have noticed that they aren't lasting as long. Please keep it cheaper online and make them last like they used to. That's my only complaint. Thank you.”

Helpful Report

Posted 2 years ago

Hi Sally, Many thanks for your review! I believe some supermarkets do have them priced slightly cheaper per individual pack, which unfortunately isn't something we have any control over. However, we do have a wider range of products online and refill prices from only £5 with our multibuy deals. In our smallest multibuy deal for a pack of 5 refills, they work out at just £6.40 per pack! Our loyalty scheme also means that customers who shop online with us frequently receive money off their orders when collecting points, which makes it even better value :) If you don't know about our loyalty scheme, you can find out more about it here: https://okvape.co.uk/ok-loyalty-rewards/. We hope that our service, loyalty scheme, range of products and special deals are a good reason to shop online with us and that you will continue to enjoy our products. If the refills do not seem to be lasting as long, it may be worth checking if you need to replace your battery? We recommend to replace them every 6 months or so, depending on usage, as they're performance can deteriorate overtime. If this is not the case, please do feel free to get in touch with some further information to info@okvape.com. Although we maintain strict quality control measures and experience a very low returns rate, we do of course value each and every one of our customers and would never ignore any feedback. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Prompt acknowledgment of order and progress on delivery”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review! Please let us know if there is anything we can help with. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Very good delivery service. Recently, cartridges don’t seem to last as long (could a new battery be required?) Disappointed one cartridge unable to use. (Photo’s attached)”

Helpful Report

Posted 2 years ago

Hi Julie, Many thanks for your review - we're really sorry to see this. We maintain strict quality control measures and experience a very low returns rate, we do of course value each and every one of our customers and would never ignore any feedback. Please can you contact us directly at info@okvape.co.uk so we can take some further information and resolve this? Thank you Amber @ OK Vape

Posted 2 years ago

“The only thing that let you down is royal mail, 3 days to deliver a next day package. The service from OK is exemplary”

Helpful Report

Posted 2 years ago

Hi Jim, Thank you for kind words and review of our service. We're really sorry to hear that your order was not delivered within the aimed timeframe from Royal Mail. We are reliant on these external postal services to get our customers orders to them efficiently and within their schedule, but unfortunately they do sometimes let us down. Please let us know if there is anything we can help with. Amber @ OK Vape

Posted 2 years ago

“Great service , but rubbish delivery. Thank you post office. 48 hour delivery, turned out to be, pick up wednesday ....delivery ou tuesday. Please go back to as it was.”

Helpful Report

Posted 2 years ago

Hi Doug, Many thanks for your review. We're really sorry to hear you did not receive your within a good time. Most do usually arrive within 2-3 days after posting, however, this is not guaranteed. We are reliant on external postal services to get our customers orders to them quickly and efficiently, but unfortunately they do sometimes let us down, so we can only apologise that your delivery is took longer than usual. Our free delivery service was changed a while ago to the Tracked 48 service, which is fully trackable and is prioritised over non tracked services. We apologise this has not been the case with your order. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Having used these products for a year now, I'm a total fan. Have cut down my need for nicotine significantly and am moving down to lower nicotine tips soon. Occasional tips that don't work are an annoyance, but not as bad as batteries that don't work (had two of them now out of six). Not happy about the change to the "points" system: I lost over six months of credit when they changed, and note that free post is now 48 hour: was 24 a year ago. However as an official non-smoker now I'm a happy vaper with no wish to go back to ciggies.”

Helpful Report

Posted 2 years ago

Hi Lesley, Thank you for your review, we're really glad to hear you enjoy using our products and have been able to cut down the nicotine, that is a brilliant achievement! We're sorry to hear you have had some batteries and refills that do not appear to work - please could you drop us an email at info@okvape.co.uk so we can take some further information and resolve this? In regard to the points, we are sorry, there seems to have been a technical issue here and we have now moved your points over to the new OK Kudos Scheme. Please accept our apologies again for the mistake. We changed our free delivery service to the Tracked 48, which is a more reliable and now a fully trackable service which we hope our customers find more useful. This service has a 2-3 working day delivery estimate, with deliveries made Monday to Saturday. It also includes in-transit options to divert your order to a safe place, or to a neighbour. If you have any questions then please do let us know. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Great service & delivery. I would prefer the battery tip to light up blue, not orange (I don't want the longer batteries). The tobacco flavour isn't great but passable. I prefer the USA tobacco flavour but it isn't offered by this company.”

Helpful Report

Posted 2 years ago

Hi Siobhan, Thank you for your review. We appreciate your comments and welcome all feedback. Just to let you know, our K1 batteries are orange; imitating a real cigarette. Our K2 Superking Batteries are blue which helps to differentiate between the 2. Please let us know if there is anything we can help with. Amber @ OK Vape

Posted 2 years ago

“Arrived quickly, one wasn’t working even after charged and they sent a replacement out asap. Good customer service and delivery”

Helpful Report

Posted 2 years ago

Hi Linda, Thank you for taking the time to leave a review and for sharing your experience 😊 Best wishes, Amber @ OK Vape

Posted 2 years ago

“Vape pods v good,web site not so good”

Helpful Report

Posted 2 years ago

Hi Gerald, Many thanks for your review, we're glad to hear you like the pods! We are sorry to hear that you are unhappy with the website. As a small team, we work hard to consistently improve our website and services to our customers and are very disappointed to hear you feel this way. We will always take constructive feedback on board and aim to resolve any issues for our customers. If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 2 years ago

“Like this product very handy”

Helpful Report

Posted 2 years ago

Hi Krischa, Thank for your review, we're glad to hear that you like the product 😊 Please let us know if there is anything we can help with. Amber @ OK Vape

Posted 2 years ago

“Ordering easy but refill ofvape should be lower for packs. Of 10 we cannot afford 30 or 50 £5 for 10 sbould be achievable”

Helpful Report

Posted 2 years ago

Hi Aiden, Many thanks for your review. We have done everything we can to keep the increase to an absolute minimum and have absorbed some of the increases ourselves so as to keep them as low as possible for our customers. The other main cigalike brand is 10 Motives who sell packs of only 4 refills for £8.99. Our packs of 5 refills are over 37% cheaper, not taking into account the extra savings with our multibuys, so we are still very competitively priced and, as above, we have tried to keep these increases to a minimum. There is also our loyalty reward scheme to save further. We would be very sorry to lose you as a customer and hope that you will continue to shop with us and enjoy our products going forward. Best wishes, Amber @ OK Vape

Posted 2 years ago

“All good, as usual, except I couldn’t add batteries to my order. Kept telling me I couldn’t buy them without any refills due to postage restrictions. I had a 50 pack multi refill in my basket! Disappointed.”

Helpful Report

Posted 2 years ago

Hi Brian, We're really sorry to hear this. Please can you email us directly at info@okvape.co.uk so we can look into this? 😊 Many thanks, Amber @ OK Vape

Posted 2 years ago

“As far as a product for aiding giving up smoking goes I give it a firm 5 stars. However overall I’m scoring it 4 as the quality of the batteries. Followed instructions and ensured the charger was a 1 amp output, but have gone through several now as after a few charges the batteries dies.”

Helpful Report

Posted 2 years ago

Public Reply Hi there Simon, Many thanks for your review. We're really sorry to hear your finding the batteries are not lasting long - please can you contact us directly at info@okvape.co.uk so we can find out more and help to resolve this for you? Kind regards, Amber @ OK Vape

Posted 2 years ago

“Minimum 10 characters”

Helpful Report

Posted 2 years ago

Hi Doan, Thank you for your review! Amber @ OK Vape

Posted 2 years ago

“one cigarette unfit for use. Tips will not fit and will not go into the charger. Everything else seems OK.”

Helpful Report

Posted 2 years ago

Hi Evelyne, Many thanks for your review. We're really sorry to hear this, please can you contact us at info@okvape.co.uk so we can take some details and resolve this for you? Kind regards, Amber

Posted 2 years ago

OK Vape is rated 4.8 based on 6,649 reviews