OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,651 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,651 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel took 2 days for delivery not next day.”

Helpful Report

Posted 2 years ago

Hi Patricia, Many thanks for your review. I can see your order was placed on our Royal Mail Free delivery, which is Royal Mail Tracked 48. 2 days is the aim on this service 😊 If there is anything we can help with then please don't hesitate to get in touch. Amber @ OK Vape

Posted 2 years ago

“Improvement on the Logic Pro I have been using. No leaking, consistent draw, compact, lightweight.”

Helpful Report

Posted 2 years ago

Hi Derek, Thank you for sharing your experience 😊 Please don't hesitate to get in touch if we can be of any help. Amber @ OK Vape

Posted 2 years ago

“Great easy transaction, but in the deliverys that we have had there has been a pk of Mint instead of the Menthol ones that we order and we find the mint a bit sweet and sickly, but apart from that, keep up the good work”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for your review. We're sorry again about this and hope this has all been resolved for you. Please let us know if there is anything else we can help with. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Usually good delivery service and good product Thank you”

Helpful Report

Posted 2 years ago

Hi Ivor, Thank you for taking the time to leave your review! If we can be of assistance then please let us know. Amber @ OK Vape

Posted 2 years ago

“For what they are, they are expensive, with no real incentive for loyalty, but 10/10 for speedy delivery.”

Helpful Report

Posted 2 years ago

Hi Phil, Many thanks for your review. We are working on a brand new loyalty scheme for our customers which should be coming very soon. This will allow much more points spending flexibility and better perks for our loyal customers. If there is anything we can help with then please get in touch. Amber @ OK Vape

Posted 2 years ago

“I find that the batteries don’t last as long as they did”

Helpful Report

Posted 2 years ago

Hi Sylvia, Thank you for taking the time to leave a review. We're really sorry to hear you are having a problem with the batteries. Please can you contact us at info@okvape.co.uk and we'll get this sorted for you? Best wishes, Amber @ OK Vape

Posted 2 years ago

“Best service, best product, free delivery in couple of days .. ...A1👍👍👍👍👍”

Helpful Report

Posted 2 years ago

Hi Will, Thank you so much for your glowing review 😊 If we can be of any help then please let us know. Amber @ OK Vape

Posted 2 years ago

“Good service ..arrived as quoted.. good product”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you so much for your feedback! Please let us know if there is anything we can be of help with. Amber @ OK Vape

Posted 2 years ago

“Expensive full price worth waiting for offers then very good better than cigaretts”

Helpful Report

Posted 2 years ago

Hi James, Many thanks for your review. We have multibuy discounts available on our products, and our pricing remains competitive with other brand's products priced at £3 and above per pod. Despite cost increases we expect these prices to remain firm. Customers also have the opportunity to sign up to our loyalty scheme where they can earn points and receive a 10% discount on orders. Please let us know if there is anything we can help with. Best wishes, Amber @ OK Vape

Posted 2 years ago

“A very smooth inhale, just lacks some of the Menthol flavourings.”

Helpful Report

Posted 2 years ago

Hi Jessica, Thank you for your review! We are grateful that you took the time to send feedback about our product, and will be sure to pass this on :) If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 2 years ago

“All was delivered, but it took a while. That could be due to delivery service. Thanks”

Helpful Report

Posted 2 years ago

Hi Alexandra, Thank you for your review. We apologise for the delay in delivery, we are reliant on external postal services and the Royal Mail strikes and larger volumes of mail over the festive season have caused disruptions to their services. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 2 years ago

“For some reason, I find that 1 of the refils do not work. I've sent 6 refils back and I appreciated a 5 pack replacement. However, the same thing keeps happening and I have amassed another nine refils that don't work. I didn't have that problem with the nicotine ones. Only the zero nicotine. Otherwise I do prefer OK Vape, to other products.”

Helpful Report

Posted 2 years ago

Hi Salah, Many thanks for your review. We're really sorry you have experienced refills that are not working - please can you get in contact with us at info@okvape.co.uk so we can try and solve this? Best wishes, Amber @ OK Vape

Posted 2 years ago

“I placed an order on the 25th November still waiting on it this doesn't happen normally it must be due to the postal strike my orders arrive in 4_6 days as a rule.”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the Black Friday weekend have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mails system, so should be delivered soon. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Great product delivered quickly, recommended.”

Helpful Report

Posted 2 years ago

Hi James, That's great news, thank you for taking the time to leave a review! If we can be of any help then please let us know. Amber @ OK Vape

Posted 2 years ago

“Very efficient and quick delivery time”

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Posted 2 years ago

Hi Clare, Thank you for your lovely review! If we can be of any help then please let us know. Amber @ OK Vape

Posted 2 years ago

“Very similar to 10motives which I normally use.. Still making up my mind whether to change to ok vape”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you for the review! If we can be of any help then please don't hesitate to contact us. Amber @ OK Vape

Posted 2 years ago

“Ordering easy, delivery fast. Totally reliable.”

Helpful Report

Posted 2 years ago

Hi Beverley, Thank you for your lovely review! Please don't hesitate to get in touch if we can be of any help. Amber @ OK Vape

Posted 2 years ago

“Don't have enough promotion codes”

Helpful Report

Posted 2 years ago

Hi Russell, Thank you for your review. We do have a loyalty rewards scheme available to our customers: https://okvape.co.uk/ok-loyalty-rewards/ as well as our multibuy deals :) If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 2 years ago

“Service has been excellent, very efficient. I did however send a return blue battery which had ceased to function soon after purchase in an envelope supplied by you. This was over a week ago and I have heard nothing. Best wishes Brian Speakman.”

Helpful Report

Posted 2 years ago

Hi Brian, We're really sorry for the miscommunication with this, though we are glad to here it has now been resolved. Thank you for leaving your review :) If there is anything else we can help with then please let us know. Amber @ OK Vape

Posted 2 years ago

“Took longer to come than usual my son used to order them for me and I would have them the next day”

Helpful Report

Posted 3 years ago

Hi Kate, We're sorry to hear that your order took longer than expected to get to you, it was despatched on time but we are reliant on external postal services to get our customer's orders to them quickly and efficiently. Although a majority of orders are delivered within 1-3 working days; the free Royal Mail service is not a guaranteed next day service and on occasion, especially with the current strike action, there can be delays within the Royal Mail delivery networks. If you have any more questions then please contact us at info@okvape.co.uk :) Kind Regards, Amber @ OK Vape

Posted 3 years ago

OK Vape is rated 4.8 based on 6,651 reviews