OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 7,397 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 7,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was good, but I don't see why I have to keep buying a starter pack every time I order batteries as you can't get them on the high street”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to leave us a review. It's great to hear you were happy with the service provided! Unfortunately, the restrictions on ordering batteries is due to postal regulations with our delivery providers. If there is anything we can help you with, please do let us know. Kind regards, Ashley @ OK Vape

Posted 5 months ago

“Good value, well packaged and speedy service”

Helpful Report

Posted 5 months ago

Hi Michelle, We are delighted to hear that you had a positive experience with us, thank you for taking the time to leave us your review! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Ashley @ OK Vape

Posted 5 months ago

“Good service 👍”

Helpful Report

Posted 5 months ago

Hi Vanessa, Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact. Kind regards, Ashley @ OK Vape

Posted 5 months ago

“Great delivery time. Disappointed with the king size battery, doesn’t last very long after charging. Also the smaller batteries show as being charged (no light) and there is no draw on them. Disappointed with this latest order.”

Helpful Report

Posted 6 months ago

Hi Janet, Many thanks for taking the time to leave us your review! We're sorry to hear you've experienced an issue with your batteries recently. I've e-mailed you directly regarding this matter. All the best, Calum @ OK Vape

Posted 6 months ago

“It took too long to arrive”

Helpful Report

Posted 6 months ago

Hi Marie, Thank you for taking the time to leave us a review, we really appreciate it. We're sorry to hear that you were not satisfied with the selected delivery service. We do have a wide range of delivery options available which are quicker than the standard delivery option. For more information on these services, please visit the following link: https://okvape.co.uk/delivery/. If there is anything else we can help you with, please do get in touch! Kind regards, Ashley @ OK Vape

Posted 6 months ago

“Ordering and delivery first class. I did think I’ve had a couple of menthol cartridges were very weak. Very hard to purchase in the shops that stock them never sell the spare batteries or know where they are on the tobacco counter where they are situated.”

Helpful Report

Posted 6 months ago

Hi Lin, Many thanks for taking the time to leave us your feedback! We're glad to hear you find ordering with us easy and deliveries are swift. Our refills are still available in some selected ASDA stores but unfortunately we do not have control of their stock movements. Please note that our Starter Kits & Batteries are no longer stocked in store and are an online-only product. Any issues or queries regarding our products and service, please don't hesitate to get in touch with us by e-mailing info@okvape.co.uk or by calling us on 0333 4141 455 between 9am-5pm Monday to Friday. All the best, Calum @ OK Vape

Posted 6 months ago

“A good product but sometimes let down by the new batteries being faulty & lasting only a very short time”

Helpful Report

Posted 7 months ago

Hi Shirley, Many thanks for taking the time to leave us your review! It's great to hear you're enjoying our product and we're sorry to hear you've experienced a few issues with our batteries. We're always available to assist by calling us on 0333 4141 455 or e-mailing info@okvape.co.uk between the hours of 9am-5pm Monday to Friday. All the best, Calum @ OK Vape

Posted 7 months ago

“I like the cigarette shape. But a shame they cannot be bought from the dozens of vape shops all over the place.”

Helpful Report

Posted 7 months ago

Hi Kevin, Many thanks for taking the time to leave us your review! It's great to hear you're enjoying using our product. We'd always recommend purchasing directly from us online or over the phone. You'll be covered by great customer service and knowing that our products come directly from our warehouse with long expiry dates. All the best, Calum @ OK Vape

Posted 7 months ago

“It was good to be able to ring you with my order and receive it within a few days, I will be ordering again soon. Thank you.”

Helpful Report

Posted 7 months ago

Hi Dawn, We are delighted to hear that you are happy with the service provided by our team. Thank you for leaving your lovely review and feedback. If you need any assistance or information about our products, please feel free to reach out. All the best, Calum @ OK Vape

Posted 6 months ago

“As an OK Pod user, I like the design, convenience and flavours but the cost is getting prohibitive. The downsizing of refill packs from 3 to 2 - for the same price since I last purchased! - has made me consider switching. Also a little concerned about the environmental impact of their disposability and excessive packaging.”

Helpful Report

Posted 7 months ago

Hi Roy, Thank you for taking the time to leave us your review and we're glad to hear you're enjoying our products. We appreciate that rising costs are affecting everyone and have done what we can to offer the best value. We have absorbed as much of our cost increases as possible without passing them all on to our customers. We're committed to ensuring high product quality and are making changes to improve this product line going forward and to expand its potential. We will make a note of your comments to our product development team so they can look into this further. Please be assured that your feedback and concerns have been fully noted. All the best, Calum @ OK Vape

Posted 7 months ago

“Very few problems other than new batteries do not last very long. Bought 4 recently they don't seem to be as good as old one's for some reason Been buying from you for year's but definitly a difference in batteries”

Helpful Report

Posted 7 months ago

Hi John, Many thanks for taking the time to leave us your review! We're sorry to hear you've experienced an issue with your batteries recently. I'll send you an e-mail directly to discuss this matter further with you. All the best, Calum @ OK Vape

Posted 7 months ago

“Overall an excellent service but I have had a couple of filters on different orders which were damaged and unusable.”

Helpful Report

Posted 7 months ago

Hi Helen, Many thanks for taking the time to leave us your review! We're really sorry to hear that you've experienced an issue with a few of our refills recently. I've e-mailed you directly for a bit more information and to discuss this further. Any issues in the meantime, please let us know, All the best, Calum @ OK Vape

Posted 7 months ago

“Overall an excellent service but I have had a couple of filters on different orders which were damaged and unusable.”

Helpful Report

Posted 7 months ago

“Price was same as competitors Delivery was very good”

Helpful Report

Posted 7 months ago

Hi there, We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with. Kind regards, Ashley @ OK Vape

Posted 7 months ago

“Order form is a bit confusing when trying to add free offers”

Helpful Report

Posted 8 months ago

Hi there, Many thanks for taking the time to leave us your review! We're sorry to hear you've experienced an issue with adding free gifts to your order. Once a multi-buy option of either 15, 30, or 50 pack has been added to your basket, you can then add the free gift to your order from the Special Buys section on the Basket page. We appreciate your feedback and this will be looked into further by our Website Development Team. All the best, Calum @ OK Vape

Posted 8 months ago

“Easy to order”

Helpful Report

Posted 8 months ago

Hi Evelyn, Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact. All the best, Calum @ OK Vape

Posted 8 months ago

“Ordering and delivery always good. However, the plastic wrapping on the individual refills is always difficult to remove unless I use a pair of scissors, which I dont always have available when out and about. Maybe there is an easy method and if there is I would love to know about it.”

Helpful Report

Posted 8 months ago

Hi John, Many thanks for taking the time to leave us your review! It's great to hear that you're enjoying using our services and find our delivery speed effecient. We're also sorry to hear that you've experienced an issue with the plastic sealing around the packaging of our refills. We've shared your feedback with the relevant team to look into this further! All the best, Calum @ OK Vape

Posted 8 months ago

“Very good service but the batteries are not very good after first use they don’t last very long”

Helpful Report

Posted 8 months ago

Hi Janet, Many thanks for taking the time to leave us your review! It's great to hear you're enjoying using our service and we're sorry to hear you're experiencing issues with batteries recently. We'll be in touch with you directly to discuss this further. All the best, Calum @ OK Vape

Posted 8 months ago

“I am always pleased with quick delivery. However I did order and pay from r a battery with my last order which I didn’t receive. I was also told I would receive a free battery but I didn’t receive that either”

Helpful Report

Posted 8 months ago

Hi Beverley, Many thanks for taking the time to leave us your feedback! It's great that you're enjoying our fast service and delivery. We're sorry to hear you were missing a few items from your order recently and I'll be in touch with you directly regarding this. All the best, Calum @ OK Vape

Posted 8 months ago

“Ok vape is my favourite but I keep asking if they bad make a 10 or lower nicotine but havnt got back to me about it yet. I only buy mint cream because I love it, the device is smooth on the lips and just the right size. Please lower the nicotine to 10 🙏”

Helpful Report

Posted 8 months ago

Hi Anne, Many thanks for taking the time to leave us your review! We're glad to hear that you enjoy using our Pod Refills. We've also made a log of your feedback regarding nicotine strengths of our Pod range and this will be flagged with the relevant department. All the best, Calum @ OK Vape

Posted 8 months ago

OK Vape is rated 4.8 based on 7,397 reviews