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OK Vape Reviews

4.8 Rating 5,411 Reviews

95 %

of reviewers recommend OK Vape

Company Reviews

Product Reviews

4.8

Based on 5,411 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

OK Vape 5 star review on 25th April 2023

OK Vape 5 star review on 3rd April 2023

OK Vape 5 star review on 28th February 2023

OK Vape 5 star review on 9th February 2023

OK Vape 5 star review on 27th July 2022

OK Vape 5 star review on 25th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with OK Vape e-cigarettes although I haven’t used any others. Been able to hold them like a proper cigarette, I believe, helped me when I stopped smoking tobacco. The company is excellent with delivery as they arrive two days after ordering.”

Posted 3 months ago

Hi There, Thank you so much for taking the time to leave a review. If we can be of any help then please don’t hesitate to reach out to us. Kind regards, Bleu @ OK Vape

Posted 2 months ago

“Product was OK but tasteless”

Posted 3 months ago

Hi Martin, Many thanks for your review. We're very sorry to hear you have not been enjoying our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape

Posted 2 months ago

“Yes good vapes and excellent service”

Posted 3 months ago

Hi Christine, Thank you for taking the time to share your review, we are delighted to hear this! Please don't hesitate to get in touch if we can be of any help. Kind Regards, Bleu @ OK Vape

Posted 2 months ago

“Easy to use app. Vape pods are are good.”

Posted 3 months ago

Hi There, Thank you for sharing your review! If we can be of any assistance, then please feel free to get in touch. Kind regards, Bleu @ OK Vape

Posted 2 months ago

“Still waiting on order purchased Saturday and paid for next day with dpd, it’s now Tuesday and have not received a text to say it will be delivered today, never had a problem before with delivery.”

Posted 3 months ago

Hi Hayley, Thank you for your feedback, we are very sorry to hear your order took longer than usual to arrive. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. Please let us know if you have any queries. Kind regards, Bleu @ OK Vape

Posted 2 months ago

“I place my order by phone very easy to do this.delivery usually takes 2 days by royal mail.tracked.only issue I have is losing the points system and price increase.shame about that. I reached gold for points then it stopped. It adds a fair bit to cost”

Posted 3 months ago

Hi Linda, Thank you for your feedback, I am sorry to hear that you are unhappy about the removal of our kudos points. If we can be of any help then please feel free to get in contact with us. Kind Regards, Bleu @ OK Vape

Posted 2 months ago

“OK vapes helped me to give up smoking 5 years ago. I ordered 2 batteries before Christmas and one of them isn't working effectively. It is disappointing as I haven't had this issue before. The other one is working fine. The lady I spoke to on the phone was very courteous and efficient. I used to get the batteries from either Asda or Morrison's but they don't stock them any longer.”

Posted 4 months ago

Hi Moira, Thank you for your feedback and review. We're ever so sorry to hear this has happened, I will get in touch directly to resolve this with you. Please rest assured that we have strong quality control measures and have made no changes to our manufacturing. Best wishes, Amber @ OK Vape

Posted 4 months ago

“Very quick delivery would have liked to have kept the points system because there’s not much incentive to buy them online now I can buy them in my local Asdas for the same price and I can only afford to buy them in small quantities, otherwise I like the personal service.”

Posted 4 months ago

Hi Patricia, Thank you for your feedback, I am sorry to hear that you are unhappy about the removal of our kudos points. Unfortunately, we cannot control what supermarkets price their products at, however, we do offer multi-buy discounts and a wider range of products. Please get in touch if we can be of any help. Kind Regards, Bleu @ OK Vape

Posted 2 months ago

“Still my favourite,but still some issues with QC.”

Posted 4 months ago

Hi Richard, Many thanks for your review. We're very sorry to hear you have encountered some products that are not up to our usual standards. If you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Amber @ OK Vape

Posted 3 months ago

“It was alright but not what I wanted gave it to my friend and she loves it”

Posted 4 months ago

Hi Vivien, Thank you for your feedback, please reach out to us if there is anything we can be of help with. Kind Regards, Bleu @ OK Vape

Posted 2 months ago

“Package arrived in quick time starter kit is okay but the battery life is not great at only 180mah although it does charge reasonalby quick”

Posted 4 months ago

Hi Christopher, I am sorry to hear you aren't completely satisfied with the K1 battery in our starter kit, we do have a larger K2 battery that can be purchased separately. This is 280mAh and lasts approximately 33% longer. If we can be of any help then please don’t hesitate to reach out to us. Kind Regards, Bleu @ OK Vape

Posted 2 months ago

“Good very quick delivery and good prices will get what from you in future”

Posted 4 months ago

Hi Jacqueline, We're very glad to hear this, thank you for your positive feedback! Please reach out to us if there is anything we can be of help with. Best wishes, Bleu @ OK Vape

Posted 2 months ago

“Just what I was looking for, delivery was brilliant, will use again”

Posted 4 months ago

Hi Brian, Thank you for sharing your review! If we can be of assistance, then please feel free get in touch. Kind regards, Bleu @ OK Vape

Posted 2 months ago

“Received my order, having ordered online, but the package took 24 hours longer to arrive than I was expecting. The products are fine but just a slight delay in delivery.”

Posted 4 months ago

Hi Eric, I'm very sorry to hear your order took longer than expected to arrive. I can confirm it was despatched on time and collected by Royal Mail, but unfortunately due to the adverse weather, Black Friday and the lead-up to Christmas, I believe the postal services are experiencing some delays in their system. Please note, the Tracked 48 is a time aim, or expectancy, and is not a guarantee. We do have quicker options available as well as DPD, which you choose from at the checkout. For more information, please see here: https://okvape.co.uk/delivery/ Please let us know if we can be of any help. Best wishes, Amber @ OK Vape

Posted 4 months ago

“Good timing for delivery though they have reduced the 'kudos rewards' so now losing out on points for money off vouchers despite being a twice a month order”

Posted 4 months ago

Hi Michelle, Thank you for taking the time to leave a review, we're sorry to hear you're unhappy with the removal of our Kudos points. However, we are still offering multibuy discounts and will have special offers throughout the year. Please don't hesitate to contact us if we can help. Kind regards, Bleu @ OK Vape

Posted 2 months ago

“always good service,however twice now ordered innokin zenith coils 0.8 ohm and instead recieved 1.6 ohm coils”

Posted 4 months ago

Hi David, Thank you for your review - we're ever so sorry to hear you have received the incorrect items on a couple of occasions. If this has not yet been resolved, please email us at info@okvape.co.uk and we will sort this for you right away. Please accept our sincerest apologies. Best wishes, Amber @ OK Vape

Posted 4 months ago

“They did not include the battery I ordered otherwise it would be5 stars”

Posted 5 months ago

Hi Dorothy, We're ever so sorry to hear your order was missing the battery. Please get in touch via email to info@okvape.co.uk and we will take further action for you. Please accept our apologies again. Best wishes, Amber @ OK Vape

Posted 4 months ago

“Preferred kudos points, whats happening now ?”

Posted 5 months ago

Hi Paula, Thank you for your review, we're very sorry to hear about your disappointment in the removal of the Kudos scheme. We are still offering multibuy discounts and will have special offers throughout the year. If there is anything we can be of help with then please reach out to us. Amber @ OK Vape

Posted 3 months ago

“Now you have taken away the kudos i would like to know where the savings are”

Posted 5 months ago

Hi Robert, We're sorry to hear you are disappointed with the removal of the Kudos Scheme. Please let us know if we can help with anything. Kind regards, Amber @ OK Vape

Posted 4 months ago

“Usual great service however now the loyalty points have gone my monthly payment for my regular order has gone up £20 so I may need to start looking for alternative vapes 😭”

Posted 5 months ago

Hi Sharon, Thank you for your review and feedback. If we can help with anything else then please do get in touch. Best wishes, Amber @ OK Vape

Posted 4 months ago

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OK Vape is rated 4.8 based on 5,411 reviews