OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,646 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good. Time will be the judge”

Helpful Report

Posted 1 year ago

Hi There, Thank you for taking the time to share your review. Please get in touch if we can be of any assistance. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“I have tried many E-cigs and the 2 i get off you are the best i have tried. Only issues are the cost , the availability (quite often out of stock) and upset the Kudos was stopped. This was a nice perk for regular customers.”

Helpful Report

Posted 1 year ago

Hi Erica, Thank you for your feedback and for taking the time to leave us a review! I am sorry to hear that you are unhappy about the removal of our kudos points. Please reach out to us if there is anything we can be of help with. Best Wishes, Bleu @ OK Vape

Posted 1 year ago

“Good overall, customer service, very good.refills some times not full, or strange taste.”

Helpful Report

Posted 1 year ago

Hi Shelia, Thank you for taking the time to leave us a review! We are sorry to hear you have been disappointed with some of our products, if you experience any more issues then please get in touch at info@okvape.co.uk and we would be more than happy to assist. Best Wishes, Bleu @ OK Vape

Posted 1 year ago

“Always first class service though I have regular trouble trying to sign in even though I have been purchasing vape for years I keep getting signed out Customer service always excellent Still expensive though”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your review! I am sorry to hear you are experiencing problems with logging in if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“Great service just royal mail, wish they could be quicker.”

Helpful Report

Posted 1 year ago

Hi Steven, Thank you for sharing your feedback and for taking the time to leave a review. If we can be of any help then please don’t hesitate to reach out to us. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“I am very happy with OK Vape e-cigarettes although I haven’t used any others. Been able to hold them like a proper cigarette, I believe, helped me when I stopped smoking tobacco. The company is excellent with delivery as they arrive two days after ordering.”

Helpful Report

Posted 1 year ago

Hi There, Thank you so much for taking the time to leave a review. If we can be of any help then please don’t hesitate to reach out to us. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“Product was OK but tasteless”

Helpful Report

Posted 1 year ago

Hi Martin, Many thanks for your review. We're very sorry to hear you have not been enjoying our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“Yes good vapes and excellent service”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you for taking the time to share your review, we are delighted to hear this! Please don't hesitate to get in touch if we can be of any help. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“Easy to use app. Vape pods are are good.”

Helpful Report

Posted 1 year ago

Hi There, Thank you for sharing your review! If we can be of any assistance, then please feel free to get in touch. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“Still waiting on order purchased Saturday and paid for next day with dpd, it’s now Tuesday and have not received a text to say it will be delivered today, never had a problem before with delivery.”

Helpful Report

Posted 1 year ago

Hi Hayley, Thank you for your feedback, we are very sorry to hear your order took longer than usual to arrive. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. Please let us know if you have any queries. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“I place my order by phone very easy to do this.delivery usually takes 2 days by royal mail.tracked.only issue I have is losing the points system and price increase.shame about that. I reached gold for points then it stopped. It adds a fair bit to cost”

Helpful Report

Posted 1 year ago

Hi Linda, Thank you for your feedback, I am sorry to hear that you are unhappy about the removal of our kudos points. If we can be of any help then please feel free to get in contact with us. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“OK vapes helped me to give up smoking 5 years ago. I ordered 2 batteries before Christmas and one of them isn't working effectively. It is disappointing as I haven't had this issue before. The other one is working fine. The lady I spoke to on the phone was very courteous and efficient. I used to get the batteries from either Asda or Morrison's but they don't stock them any longer.”

Helpful Report

Posted 1 year ago

Hi Moira, Thank you for your feedback and review. We're ever so sorry to hear this has happened, I will get in touch directly to resolve this with you. Please rest assured that we have strong quality control measures and have made no changes to our manufacturing. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Very quick delivery would have liked to have kept the points system because there’s not much incentive to buy them online now I can buy them in my local Asdas for the same price and I can only afford to buy them in small quantities, otherwise I like the personal service.”

Helpful Report

Posted 1 year ago

Hi Patricia, Thank you for your feedback, I am sorry to hear that you are unhappy about the removal of our kudos points. Unfortunately, we cannot control what supermarkets price their products at, however, we do offer multi-buy discounts and a wider range of products. Please get in touch if we can be of any help. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“Still my favourite,but still some issues with QC.”

Helpful Report

Posted 1 year ago

Hi Richard, Many thanks for your review. We're very sorry to hear you have encountered some products that are not up to our usual standards. If you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Amber @ OK Vape

Posted 1 year ago

“It was alright but not what I wanted gave it to my friend and she loves it”

Helpful Report

Posted 1 year ago

Hi Vivien, Thank you for your feedback, please reach out to us if there is anything we can be of help with. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“Package arrived in quick time starter kit is okay but the battery life is not great at only 180mah although it does charge reasonalby quick”

Helpful Report

Posted 1 year ago

Hi Christopher, I am sorry to hear you aren't completely satisfied with the K1 battery in our starter kit, we do have a larger K2 battery that can be purchased separately. This is 280mAh and lasts approximately 33% longer. If we can be of any help then please don’t hesitate to reach out to us. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“Good very quick delivery and good prices will get what from you in future”

Helpful Report

Posted 1 year ago

Hi Jacqueline, We're very glad to hear this, thank you for your positive feedback! Please reach out to us if there is anything we can be of help with. Best wishes, Bleu @ OK Vape

Posted 1 year ago

“Just what I was looking for, delivery was brilliant, will use again”

Helpful Report

Posted 1 year ago

Hi Brian, Thank you for sharing your review! If we can be of assistance, then please feel free get in touch. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“Received my order, having ordered online, but the package took 24 hours longer to arrive than I was expecting. The products are fine but just a slight delay in delivery.”

Helpful Report

Posted 1 year ago

Hi Eric, I'm very sorry to hear your order took longer than expected to arrive. I can confirm it was despatched on time and collected by Royal Mail, but unfortunately due to the adverse weather, Black Friday and the lead-up to Christmas, I believe the postal services are experiencing some delays in their system. Please note, the Tracked 48 is a time aim, or expectancy, and is not a guarantee. We do have quicker options available as well as DPD, which you choose from at the checkout. For more information, please see here: https://okvape.co.uk/delivery/ Please let us know if we can be of any help. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Good timing for delivery though they have reduced the 'kudos rewards' so now losing out on points for money off vouchers despite being a twice a month order”

Helpful Report

Posted 1 year ago

Hi Michelle, Thank you for taking the time to leave a review, we're sorry to hear you're unhappy with the removal of our Kudos points. However, we are still offering multibuy discounts and will have special offers throughout the year. Please don't hesitate to contact us if we can help. Kind regards, Bleu @ OK Vape

Posted 1 year ago

OK Vape is rated 4.8 based on 6,646 reviews