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OK Vape Reviews

4.8 Rating 6,965 Reviews
94 %
of reviewers recommend OK Vape
Company Reviews Product Reviews
3,888
 Metrics Info
4.8
Based on 6,965 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read OK Vape Reviews

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

Write Your review

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Ann S
Verified Buyer
“Customer service was extremely helpful and friendly. Would highly recommend them to anyone”
Helpful Report
Posted 3 years ago
Hi Ann, Thank you for your review, we really appreciate your feedback and recommendation! 😊 Please let us know if we can be of any asiistance. Best wishes, Amber @ OK Vape
Posted 3 years ago
Mike S
Verified Buyer
“Good products at an affordable price. Customer Services have been very helpful and quick to sort issues when they infrequently pop up”
Helpful Report
Posted 3 years ago
Hi Mike, Thank you for your lovely feedback and taking the time to leave a review. We're really pleased we could be of help when there were issues. 😊 Best wishes, Amber @ OK Vape
Posted 3 years ago
Lloyd C
Verified Buyer
“I can’t really give a good review as my order that was placed in December has still not arrived. Yes there have been postal strikes but there has been deliveries of other stuff from DPD and the Royal Mail to other members of my family since, so at the moment my review is not positive. My order number is 808095 in case anyone at Ok Vape wants to respond”
Helpful Report
Posted 3 years ago
Hi Lloyd, Thank you for your review. We're sorry again to hear of the delays with receiving your order due to the strikes - just to confirm we have responded via email and are glad to see this has now been resolved for you. If you have any further questions then please let us know. Best wishes, Amber @ OK Vape
Posted 3 years ago
Jacqui O
Verified Buyer
“Brilliant service”
Helpful Report
Posted 3 years ago
Hi Jacqui, Thank you for your review! Amber @ OK Vape
Posted 3 years ago
Jill C
Verified Buyer
“Great service always so easy to use and if there is ever a problem with your order it's resolved quickly”
Helpful Report
Posted 3 years ago
Hi Jill, We're really glad to hear you are pleased with our service, thank you so much for taking the time to leave a review 😊 Best wishes, Amber @ OK Vape
Posted 3 years ago
Carole M
Verified Buyer
“Superb service”
Helpful Report
Posted 3 years ago
Hi Carole, Thank you so much for your review! Please don't hesitate to get in touch if we can be of any help 😊 Best wishes, Amber @ OK Vape
Posted 3 years ago
Dawn L
Verified Buyer
“Super e-cigs and refills. Excellent service and speedy delivery”
Helpful Report
Posted 3 years ago
Hi Dawn, Thank you so much for taking the time to leave a review - we're really happy to hear this feedback! 😊 Best wishes, Amber @ OK Vape
Posted 3 years ago
Valerie G
Verified Buyer
“Prompt service. Like to product”
Helpful Report
Posted 3 years ago
Hi Valerie, Thank you so much for your review! If we can be of any help then please let us know. Amber @ OK Vape
Posted 3 years ago
Peter H
Verified Buyer
“Good service ..arrived as quoted.. good product”
Helpful Report
Posted 3 years ago
Hi Peter, Thank you so much for your feedback! Please let us know if there is anything we can be of help with. Amber @ OK Vape
Posted 3 years ago
Tara B
Verified Buyer
“Brilliant service, super quick delivery, wouldn’t use anyone else. ⭐️⭐️⭐️⭐️⭐️”
Helpful Report
Posted 3 years ago
Hi Tara, Thank you so much for your lovely, positive review! If we can be of any help then please let us know. Amber @ OK Vape
Posted 3 years ago
Shanaz K
Verified Buyer
“Quick fast delivery and great customer service!”
Helpful Report
Posted 3 years ago
Hi Shanaz, Thank you very much for your lovely review! If we can be of any help then please let us know. Best wishes, Amber @ OK Vape
Posted 3 years ago
Christopher T
Verified Buyer
“Paid for 24 hours Royal Mail shipping and waited 5 days for delivery Should not advertise if it can not be achieved”
Helpful Report
Posted 3 years ago
Hi Christopher, Many thanks for your review. I'm sorry to hear the delivery took longer than expected. I can see the order was placed after our despatch cut-off time, 23rd December which was after the last posting date before Christmas. We are reliant on external postal services to deliver orders on time, unfortunately due to the higher volumes of mail due to the Royal Mail Industrial Action and the festive period, there was significant disruption in their services. We thank you for your patience and understand - please don't hesitate to get in touch if we can be of any help. Amber @ OK Vape
Posted 3 years ago
Marina A
Verified Buyer
“I've been ordering pods for over one year and recently the pods do not last as long. I used to use one a day now it's always two and I'm not using it more because I can't I've always used it all day. There is just no way one pod is equivalent to 20 cigarettes as advertised. With or without postal strike they always take minimum of five days to arrive but as pointed out by your last agent pay more and you will get them sooner!”
Helpful Report
Posted 3 years ago
Hi there, Thank you for your review. We're really sorry to hear your orders were taking longer to arrive. Our average delivery time was 1-3 days, but these are not guaranteed and they were majorly affected during the strikes. The cigalike equivalent of 25 cigarettes is more of an estimate and varies based on how people use them to vape. Some people also vape differently to how they would smoke which will also vary the amount; as we have discussed through email I believe. We offer a free delivery service to all of our customers, but we do have other low cost options available for a quicker, upgraded delivery service. Best wishes, Amber @ OK Vape
Posted 3 years ago
Laura G
Verified Buyer
“First time ordering only problem was instead of 6 packs only received 5 phoned and they said they would ship another pack”
Helpful Report
Posted 3 years ago
Hi Laura, Thank you for your review. We're really sorry to hear you were missing items but pleased to see it was resolved quickly for you. If there is anything else we can help with then please let us know. Amber @ OK Vape
Posted 3 years ago
Anonymous
Verified Buyer
“I’ve used this service a lot of times and been very impressed. Unfortunately I ordered some pods before Christmas and they didn’t arrive I received an email saying customer refused to accept this package. Spoke to a lovely lady on the phone who apologised and said she would send another lot out to me. Again I received an email saying that the person no longer lives at this address. Today I will call and see what happens .I don’t think I’ll be using this service again”
Helpful Report
Posted 3 years ago
Hey there, Thank you for leaving your review. I am sorry again to hear of the issues you experienced with receiving your items, we are please this has been resolved for you and it was a pleasure we could help. If there is anything else we can assist with then please don't hesitate to get back in touch. Amber @ OK Vape
Posted 3 years ago
S M
Verified Buyer
“Value for money,gd product,easy to use only problem is that u can't recycle them back to company.”
Helpful Report
Posted 3 years ago
Hi Susan, Thank you so much for your review and feedback. I've included a link to our blog post on recycling vaping components below: https://okvape.co.uk/blog/product-guides/recycling-e-cigs-batteries-e-liquids/ If there's anything we can help with, please let us know. Best wishes, Amber @ OK Vape
Posted 3 years ago
Jason T
Verified Buyer
“Five star service, will use again in the future.”
Helpful Report
Posted 3 years ago
Hi Jason, Thank you for your lovely review! Pease let us know if there is anything we can be of assistance with. Best wishes, Amber @ OK Vape
Posted 3 years ago
James F
Verified Buyer
“Expensive full price worth waiting for offers then very good better than cigaretts”
Helpful Report
Posted 3 years ago
Hi James, Many thanks for your review. We have multibuy discounts available on our products, and our pricing remains competitive with other brand's products priced at £3 and above per pod. Despite cost increases we expect these prices to remain firm. Customers also have the opportunity to sign up to our loyalty scheme where they can earn points and receive a 10% discount on orders. Please let us know if there is anything we can help with. Best wishes, Amber @ OK Vape
Posted 3 years ago
Angela W
Verified Buyer
“Satisfying and easy to use good value and last for a long time”
Helpful Report
Posted 3 years ago
Hi Angela, We are really happy to hear you are enjoying your products - thank you so much for taking the time and leaving a review! 😊 Please let us know if there is anything we can be of help with. Amber @ OK Vape
Posted 3 years ago
Isobel H
Verified Buyer
“Excellent service”
Helpful Report
Posted 3 years ago
Hi Isobel, Thank you for your review! Best wishes, Amber @ OK Vape
Posted 3 years ago
OK Vape is rated 4.8 based on 6,965 reviews
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