OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 6,274 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 6,274 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, orders placed easily and delivered very quickly. Easy to use website”

Helpful Report

Posted 6 months ago

Hi Paul, We are thrilled to hear that you continue to be satisfied with our service, website and delivery speed. Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance. Kind Regards, Ashley @ OK Vape

Posted 6 months ago

“Good service”

Helpful Report

Posted 6 months ago

Hi Dee, Thank you for taking the time to share your experience with us. If we can be of any help, please do get in contact. Best Wishes, Kimberley @ OK Vape

Posted 6 months ago

“Great service from start to finish quick delivery”

Helpful Report

Posted 6 months ago

Hi Brian, We're very glad to hear that your delivery was prompt and that you have been satisfied with the service provided. If we can be of any help, please do get in contact. Best Wishes, Kimberley @ OK Vape

Posted 6 months ago

“I had no issues with placing the order but I don't like the product. it has been a year since I ordered them but they taste so different. I actually can't use them so am stuck with two boxes and am not able to sell them on.”

Helpful Report

Posted 6 months ago

Hi Karen, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. If you have any queries or need any assistance please don't hesitate to get in touch. Kind regards, Kimberley @ OK Vape

Posted 6 months ago

“The service is very good apart from it hasn’t let me used my rewards in months.”

Helpful Report

Posted 6 months ago

Hi Carol, We are pleased to hear that you are satisfied with the service provided. I am afraid we have discontinued the points system; we will be running special offers throughout the year and still have multi-buy discounts and free delivery on all orders over £20. If you need any assistance or have any more feedback, please don't hesitate to reach out. Kind Regards, Kimberley @ OK Vape

Posted 6 months ago

“Service is quick and easy to do. Didn't have to wait long for delivery either, overall an excellent company and impeccable service .”

Helpful Report

Posted 6 months ago

“Always had a great service from OK Vape, my orders are always dispatched and delivered promptly and on any occasions I’ve had to email them I always get a swift response. 10/10”

Helpful Report

Posted 6 months ago

Hi Mags, Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service and delivery speeds provided. If you have any queries or need any assistance please don't hesitate to get in touch. Kimberley @ OK Vape

Posted 6 months ago

“On my previous and last orders were I ordered the cigalike batteries, 2 of them were unusable as they would not charge. This is the first time this has ever happened, but if it happens again I will return them.”

Helpful Report

Posted 6 months ago

Hello Joyce, Thank you for taking the time to leave your review. I'm sorry to hear that your batteries are not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. I will get in touch directly with you, to take some further information and get this resolved for you. Kind regards, Kimberley @ OK Vape

Posted 6 months ago

“Best cotton candy flavour ever had. Really fast delivery. No complaints.”

Helpful Report

Posted 6 months ago

Hello Sarah, Thank you so much for your kind words. We're delighted to hear that you've had consistent positive experiences with us and our products. If you need any further assistance or have any more feedback, please don't hesitate to reach out. Best Wishes, Kimberley @ OK Vape

Posted 6 months ago

“Always have excellent quick service from OK vape. Very efficient”

Helpful Report

Posted 6 months ago

Hi Nicola, That is great to hear, thank you for taking a moment to leave us your review. Please do not hesitate to reach out if you have any further comments, questions, or suggestions. We value your feedback and are always here to assist you. Kind Regards, Kimberley @ OK Vape

Posted 6 months ago

“All OK. Fast and easy.”

Helpful Report

Posted 6 months ago

Hi there, It is great to hear that you found the ordering process straightforward, thank you for taking a moment to leave us your delightful feedback. Please do not hesitate to reach out if you have any further comments, questions, or suggestions. We value your feedback and are always here to assist you. Best Wishes, Kimberley @ OK Vape

Posted 6 months ago

“Great”

Helpful Report

Posted 6 months ago

Hi John, Thank you for taking the time to leave us a review. Regards, Kimberley @ OK Vape

Posted 6 months ago

“Fast delivery.1st time trying e cigarette. Nice starter kit with case , charger, and spare refills.Very nice, happy, thanks”

Helpful Report

Posted 6 months ago

Hello Amanda, We are very happy to hear this, it is great to hear that you were satisfied with your purchase. Thank you for taking the time to leave us a review. If we can be of any assistance, please feel free to get in contact. Best Wishes, Kimberley @ OK Vape

Posted 6 months ago

“Easy purchase, quick delivery, thanks 👍🏻”

Helpful Report

Posted 6 months ago

Hello Stephen, It is great to hear that you found the ordering process straightforward, thank you for taking a moment to leave us your delightful feedback. Please do not hesitate to reach out if you have any further comments, questions, or suggestions. We value your feedback and are always here to assist you. Best Wishes, Kimberley @ OK Vape

Posted 6 months ago

“I have been using ok vape for quite some time now and never had an issue. Delivery is also quick unless there's a bank Holiday but they advise on advance so you can get your order in early if you like.”

Helpful Report

Posted 6 months ago

Hi, We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance. Kind Regards, Kimberley @ OK Vape

Posted 6 months ago

“Love ok vape. Closest ecig to cigarettes. Great value and prompt service”

Helpful Report

Posted 6 months ago

Hi Alison, We genuinely appreciate you taking the time to leave us your review, thank you for your wonderful feedback. If there's anything more we can do to enhance your experience or assist you with, please let us know. Best Wishes, Kimberley @ OK Vape

Posted 6 months ago

“Thanks for sorting out the batteries for replacing 10 motives issues. Yours work fine and fully compatible. Service prompt Price competitive”

Helpful Report

Posted 6 months ago

Hi Paul, We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance. Kind Regards, kimberley @ OK Vape

Posted 6 months ago

“Some capsules are not goods”

Helpful Report

Posted 6 months ago

Hi Edward, Thank you for your feedback, we genuinely appreciate you taking the time to leave us your review. We're sorry to hear our product didn't meet your expectations. I will get in touch directly with you via email, to take some further information and get this resolved for you. Kind regards, Kimberley @ OK Vape

Posted 6 months ago

“A bit dear, no promotions any more, no real saving by buying/ placing a bigger orders.”

Helpful Report

Posted 6 months ago

Hi Phil, Thank you for your review. We understand that the pricing may come as a surprise, but we have no choice but to raise prices due to the ongoing increase in the cost of raw materials. We have been absorbing these costs for as long as we were possibly able to, but unfortunately, we can no longer afford to do so. We apologise for any inconvenience this may cause. We would be very sorry to lose you as a customer and hope that you will continue to shop with us and enjoy our products going forward. Best wishes, Kimberley @ OK Vape

Posted 6 months ago

“Excellent service and delivery very quick”

Helpful Report

Posted 6 months ago

Hi Caroline, We are thrilled to hear that you continue to be satisfied with our products and delivery speed. Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance. Kind Regards, Kimberley@ OK Vape

Posted 6 months ago

OK Vape is rated 4.8 based on 6,274 reviews