OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 6,272 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 6,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used ok vape for quite some time, find the service very efficient and quick, thank you”

Helpful Report

Posted 5 months ago

Hi there, We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance. Kind Regards, Ashley @ OK Vape

Posted 5 months ago

“I never received my first order then never received my second either although it was complementary but i then had to pay for the second order with a discount rather had my money back”

Helpful Report

Posted 5 months ago

Hi Jane, Thank you for taking the time to leave us a review. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. If you would like a refund on your order, please send both the orders back to us. Once we have received both orders back, we will be more than happy to process a refund for you! If you would like to discuss this further, please feel free to email me directly. Kind regards, Ashley @ OK Vape

Posted 5 months ago

“Excellent service, good product and quick delivery recommend OK vape very highly.”

Helpful Report

Posted 5 months ago

Hi Jan, We genuinely appreciate you taking the time to leave us your review, thank you for your wonderful feedback. If there's anything more we can do to enhance your experience or assist you with, please let us know. Best Wishes, Ashley @ OK Vape

Posted 5 months ago

“Great thx”

Helpful Report

Posted 5 months ago

Hi Adrian, Thank you for taking the time to leave us a review and for your positive feedback! If we can be of any help at all, then please don't hesitate to get in contact. Best Wishes, Ashley @ OK Vape

Posted 5 months ago

“Very good service”

Helpful Report

Posted 6 months ago

Hi there, We are really pleased to hear you've been enjoying our service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance. Kind Regards, Ashley @ OK Vape

Posted 5 months ago

“I have bought quite a few products from ok vape and in the main the service is very good and the products are of high quality.”

Helpful Report

Posted 6 months ago

Hi Robert, We are delighted to hear that you had a positive experience with us, thank you for taking the time to leave us your review! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Ashley @ OK Vape

Posted 5 months ago

“Very good service.”

Helpful Report

Posted 6 months ago

Hi Barbara, Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact. Best Wishes, Ashley @ OK Vape

Posted 5 months ago

“Excellent service thanks”

Helpful Report

Posted 6 months ago

Hi there, We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we can help again soon! If you need any more assistance please don’t hesitate to get in touch. Kind Regards, Ashley @ OK Vape

Posted 5 months ago

“Great product and delivery”

Helpful Report

Posted 6 months ago

Hi Helen, Thank you for taking the time to leave us a review and for your positive feedback! If we can be of any help at all, then please don't hesitate to get in contact. Best Wishes, Ashley @ OK Vape

Posted 5 months ago

“Easy to use the site to find what I wanted. Despatched and arrived so quickly I think they knew what I wanted before I did!! Excellent service.”

Helpful Report

Posted 6 months ago

Hi Lesley, We are thrilled to hear that you continue to be satisfied with our products, website, and delivery speed! Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance. Kind Regards, Ashley @ OK Vape

Posted 5 months ago

“No problems with previous orders quality great but lad order delivered every bottle I opened top came off”

Helpful Report

Posted 6 months ago

Hi Brian, Thank you for taking the time to leave us a review! I'm sorry to hear that you had an issue with your most recent order. Please get in touch with me directly by email or telephone so I can take some more information and hopefully get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 5 months ago

“Quick delivery. Very good product”

Helpful Report

Posted 6 months ago

Hi Heather, We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance. Kind Regards, Ashley @ OK Vape

Posted 5 months ago

“Been using these products for over 10 years… brilliant! Always a good prompt service.”

Helpful Report

Posted 6 months ago

Hi Terry, We are delighted to hear that you had a positive experience with us, thank you for taking the time to leave us your review! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Ashley @ OK Vape

Posted 5 months ago

“Unfortunately not impressed does not even feel like you can get a draw from them Disappointed But a very well put together package just shame does not give you a draw like a cigarette or any over vape”

Helpful Report

Posted 6 months ago

Hi Craig, Thank you for taking the time to leave your review. I'm sorry to hear that your vape is not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. Please get in touch directly with me via email, so I can take some further information and get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 5 months ago

“Very easy to navigate the website - just an issue with checkout as work had been done - jst phoned my order in - very curteous & helpful Order arrived very quickly”

Helpful Report

Posted 6 months ago

Hi there, Thank you for taking the time to leave us your review, we are delighted to hear that our team was able to quickly resolve your issues and that you are pleased with the outcome. We hope we can help again soon! Please get in touch if I can be of any assistance. Best Wishes, Ashley @ OK Vape

Posted 5 months ago

“No complaints about OK Vape. Good delivery times. Will continue to use them”

Helpful Report

Posted 6 months ago

Hi Linda, We genuinely appreciate you taking the time to leave us your review, thank you for your wonderful feedback. If there's anything more we can do to enhance your experience or assist you with, please let us know. Best Wishes, Ashley @ OK Vape

Posted 6 months ago

“Good price. Speedy delivery. No complaints.”

Helpful Report

Posted 6 months ago

Hi Richard, We are thrilled to hear that you continue to be satisfied with our products, pricing, and delivery speed. Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance. Kind Regards, Ashley @ OK Vape

Posted 6 months ago

“Delivered on time with care. Will certainly use again”

Helpful Report

Posted 6 months ago

Hi Anne, We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with. Best wishes, Ashley @ OK Vape

Posted 6 months ago

“Why are they so expencive”

Helpful Report

Posted 6 months ago

Hi Peter, Thank you for your review. We understand that the pricing may come as a surprise, but we have no choice but to raise prices due to the ongoing increase in the cost of raw materials. We have been absorbing these costs for as long as we were possibly able to, but unfortunately, we can no longer afford to do so. We apologise for any inconvenience this may cause. We would be very sorry to lose you as a customer and hope that you will continue to shop with us and enjoy our products going forward. Best wishes, Ashley @ OK Vape

Posted 6 months ago

“Brilliant service! Always received my package with in 2-3 day's. Thank you.”

Helpful Report

Posted 6 months ago

Hi Anita, Thank you for sharing your positive experience, we are very pleased to hear that the efficient delivery service met and exceeded your expectations. Please do get in contact with us if we can be of any assistance. Best Wishes, Ashley @ OK Vape

Posted 6 months ago

OK Vape is rated 4.8 based on 6,272 reviews