OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 6,263 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 6,263 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hassle free, quick delivery”

Helpful Report

Posted 4 weeks ago

Hi Jan, We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with. Best wishes, Calum @ OK Vape

Posted 4 weeks ago

“Always excellent delivery time. Easy to use orderi system.”

Helpful Report

Posted 4 weeks ago

Hi Lyn, It is great to hear that you found the ordering process straightforward, thank you for taking a moment to leave us your delightful feedback. Please do not hesitate to reach out if you have any further comments, questions, or suggestions. We value your feedback and are always here to assist you. Best Wishes, Calum @ OK Vape

Posted 4 weeks ago

“Very happy with the service and the quality of the product.”

Helpful Report

Posted 1 month ago

Hi Diane, We are really pleased to hear you've been enjoying our products and service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance. Kind Regards, Calum @ OK Vape

Posted 4 weeks ago

“Arrived quickly well packed.”

Helpful Report

Posted 1 month ago

Hi Cheryl, We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with. Best wishes, Calum @ OK Vape

Posted 4 weeks ago

“Excellant communication and speedy delivery..will order again.. Thank you”

Helpful Report

Posted 1 month ago

Hi Bev, Thank you very much for taking the time to leave us a review, we are delighted to hear about your positive experience of ordering with us. Please don't hesitate to get in touch if we can be of any assistance. Kind Regards, Calum @ OK Vape

Posted 4 weeks ago

“Very goid”

Helpful Report

Posted 1 month ago

Hi Lynn, We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance. Kind Regards, Calum @ OK Vape

Posted 4 weeks ago

“Effort less”

Helpful Report

Posted 1 month ago

Hi Tony, It is great to hear that you found the ordering process straightforward, thank you for taking a moment to leave us your delightful feedback. Please do not hesitate to reach out if you have any further comments, questions, or suggestions. We value your feedback and are always here to assist you. Best Wishes, Calum @ OK Vape

Posted 4 weeks ago

“My experience with OK Vape has been very poor. The following has been my experience: Order Date: 11th March'25 1. The discount code for signing up for the newsletter/ marketing updates couldn't be applied while check out - got charged the full amount. (Upon mailing the customer support team - got a prompt response) Received product: 14th March'25 2. Received a wrong vape kit (mailed back) 17th March'25 3. Customer service responds to my complaint about receiving wrong kit 21st March'25 4. Receive another wrong vape kit instead of my actual vape kit. Today is 24th March'25 - I still don't have what i ordered. I don't know how come an online store mistakenly send wrong orders at two consecutive instances. The only reason i am giving two stars instead of one is because Ashley from Customer Service has been really supportive on this journey. However, my review is based on the overall experience. Something needs to be done about my order. :( Hope the greater team reaches out to me to provide me a solution.”

Helpful Report

Posted 1 month ago

Dear Maheer, Thank you for taking the time to leave us a review. I'm very sorry to hear you have not had an enjoyable experience with ordering from us. We have confirmed with yourself that you have now received the correct order, we hope you are happy with the product. Please accept our sincerest apologies again for the inconvenience. Kind regards, Ashley @ OK Vape

Posted 3 weeks ago

“Good product and very good price”

Helpful Report

Posted 1 month ago

Hi Kevin, We are thrilled to hear that our products have met and exceeded your expectations. Thank you for taking the time to leave us a review, we wholeheartedly value your feedback! Please let us know if there is anything we can be of help with. Kind Regards, Calum @ OK Vape

Posted 4 weeks ago

“Very easy to order and always delivered promptly. Good value for money and quality always very good.”

Helpful Report

Posted 1 month ago

Hi Joseph, We are thrilled to hear that you continue to be satisfied with our products, pricing, and delivery speed. Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance. Kind Regards, Calum @ OK Vape

Posted 4 weeks ago

“Ordering and delivery was perfect shame there are no discounts like they used to be”

Helpful Report

Posted 1 month ago

Hi John, Thank you for taking the time to leave us a review and for your positive feedback! We still offer several other benefits to our customers, such as free delivery on all orders over £20 and multipack discounts. If we can be of any help at all, then please don't hesitate to get in contact. Best Wishes, Calum @ OK Vape

Posted 4 weeks ago

“Excellent”

Helpful Report

Posted 1 month ago

Hi Olwen, We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we can help again soon! If you need any more assistance please don’t hesitate to get in touch. Kind Regards, Calum @ OK Vape

Posted 4 weeks ago

“Perfect product as a new customer I’m delighted. Fast delivery and great value for money”

Helpful Report

Posted 1 month ago

Hi Lynda, We genuinely appreciate you taking the time to leave us your review, thank you for your wonderful feedback. If there's anything more we can do to enhance your experience or assist you with, please let us know. Best Wishes, Calum @ OK Vape

Posted 4 weeks ago

“some refills dont last long and why do i not get discount codes now pls, havent had any for last 3 orders ty”

Helpful Report

Posted 1 month ago

Hi Barbara, Thank you for taking the time to leave your review. Unfortunately, Kudos was discontinued in November 2024. However, we still offer several other benefits to our customers, such as free delivery on all orders over £20 and multipack discounts I'm sorry to hear that the refills do not seem to be lasting long. We understand how frustrating it can be when a product doesn't meet your expectations. I will get in touch directly with you via email, to take some further information and get this resolved for you. Kind regards, Calum @ OK Vape

Posted 4 weeks ago

“We used to get discount codes for loyal members for bulk buying but now we don't”

Helpful Report

Posted 1 month ago

Hi Kathy, Thank you for your review. I am afraid we are not currently launching an alternative loyalty scheme, to replace Kudos points. However, we still offer several other benefits to our customers, such as free delivery on all orders over £20 and multipack discounts. If you have any other feedback or need any assistance please feel free to contact us at info@okvape.co.uk. Kind Regards, Calum @ OK Vape

Posted 4 weeks ago

“It is priced good fast service.”

Helpful Report

Posted 1 month ago

Hi Angela, Thank you for sharing your positive experience, it is wonderful to hear that you have been happy with the service we provide and with our products too. Please reach out to us if there is anything we can be of help with. Kind Regards, Calum @ OK Vape

Posted 4 weeks ago

“Very quick service never had any problems”

Helpful Report

Posted 1 month ago

Hi Michael, We are delighted to hear that you are happy with the service provided by our team. Thank you for leaving your lovely review and feedback. If you need any assistance or information about our products, please feel free to reach out. Best Wishes, Calum @ OK Vape

Posted 4 weeks ago

“been ordering from ok vape for a good 2+ years. great company. good deals, fast dispatch and yet to have a problem with an order. I just recently switched from using their own brand 50/50 liquid (awesome) to nic pouches and the helwit mint ones taste so nice and really hit the spot. Highly recommend ok vape.”

Helpful Report

Posted 1 month ago

Hi there, Thank you very much for taking the time to leave us a review, we are delighted to hear about your positive experience of ordering with us. Please don't hesitate to get in touch if we can be of any assistance. Kind Regards, Calum @ OK Vape

Posted 4 weeks ago

“From placing order to delivery flawless”

Helpful Report

Posted 1 month ago

Hi Margaret, Thank you for taking the time to leave us a review and for sharing your experience of ordering with us. If we can be of any help, then please feel free to get in contact. Best Wishes, Calum @ OK Vape

Posted 4 weeks ago

“Good value good service.”

Helpful Report

Posted 1 month ago

Hi Elizabeth, We are delighted to hear that you had a positive experience with us, thank you for taking the time to leave us your review! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Ashley @ OK Vape

Posted 1 month ago

OK Vape is rated 4.8 based on 6,263 reviews