Ohh Deer Reviews

Name: Ohh Deer
Rating: 4.70

4.7 Rating 7,385 Reviews

92 %

of reviewers recommend Ohh Deer

4.7

Based on 7,385 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still have not received my order. 1 week on from the expected delivery date. Contacted customer services and was told I just had to wait. The excuse was that there had been public holidays and postal strikes. The was 1 public holiday before my order was expected and 1 strike day after. I have waited 14 days from date of order and there is no delivery no tracking and no useful information or help from customer services.”

Helpful Report

Posted 3 years ago

Hello Mandy, Thank you for your review, we are very sorry to hear your order has not yet arrived with you yet. The UK is currently affected by Royal Mail postal strikes causing delays on all deliveries at this time, we understand this disruption to normal service is disappointing and your patience is appreciated. Please don't hesitate to get in touch if you need further assitance. Kind regards The Ohh Deer Team

Posted 3 years ago

“It never arrived”

Helpful Report

Posted 3 years ago

Hi Diana, We are sorry to hear your order hasn't arrived yet. This order has been available for redelivery or collection since July 21st, due to no answer on the original delivery date. We'd recommend you check your provided tracking info to collect this parcel. If you have any further queries please don't hesitate to reach out to us via help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 3 years ago

“Placed my order on August 8 th - now Aug 23rd and still not arrived”

Helpful Report

Posted 3 years ago

Hello, We are very sorry to hear your order has not yet arrived. A member of our team has already emailed you to help get this resolved, as soon as we hear back from you we will get this sorted asap. Kind regards The Ohh Deer Team

Posted 3 years ago

“It’s ashamed that the cards arrived wrinkled because they were packaged loose in the box.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to share your review with us. We're very sorry to hear that your cards arrived wrinkled. Please, accept my sincere apologies for the disappointment caused by this. I can see that you are currently talking to our team via help@ohhdeer.com regards this. and that they are working towards a solution for you. The Ohh Deer Team

Posted 4 years ago

“Well, the products I bought didn't arrived. :(”

Helpful Report

Posted 4 years ago

Hi Carolina, We are sorry to hear your order hasn't arrived with you yet. The service chosen with this order is standard international and the parcel is still in transit at this time, we do however offer premium or express service options if you were looking for a quicker shipping time on any orders. If you need to speak to the team please don't hesitate to reach out via help@ohhdeer.com and we'd be happy to help. Kind regards The Ohh Deer Team

Posted 4 years ago

“Unfortunately I'm still waiting for my order which was placed 17 June. After emailing cust services twice, I've still not heard anything.... Would've been nice to at least of received some sort of communication with an update on order progress. My first experience with you and it's not been a good one :(”

Helpful Report

Posted 4 years ago

Hi Sarah, We're terribly sorry to hear that your order has not arrived with you. Our team has been in touch on two separate occasions with you to help resolve this but sadly we have not heard back. A member of our team will be in touch today to make sure this gets resolved for you. Kind Regards The Ohh Deer Team

Posted 4 years ago

“Very bad experience. Won't even try to purchase anything from you ever again.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are very sorry to hear that you had a bad experience ordering with us. Unfortunately, as we advised via email correspondence with you at the time, there is currently an embargo in place that is preventing deliveries to Mexico, which is why it was not possible for your order to arrive with you. This is sadly something that is completely out of our control, which is why you were issued with a full refund. Thank you The Ohh Deer Team

Posted 4 years ago

“Duplicate cards. Too many old ages. Not many basic birthday cards. Many father day cards, father deceased. Not one wedding anniversary card.”

Helpful Report

Posted 4 years ago

Hello Sarah, Thank you for your review. We're sorry to hear you've been disappointed by some of the cards in your selection. A member of the team will be in contact today to discuss this and see how we can resolve this for you. Thank you The Ohh Deer Team

Posted 4 years ago

“The main part of my parcel didn’t arrive. Only when I chased it was it acknowledged. Took my money and then said the ‘warehouse stock levels were incorrect’. Surely they would have known this before dispatch. Won’t be using again!”

Helpful Report

Posted 4 years ago

Hello Toni, Thank you for your review. We are very sorry that part of your order was affected by a stock error. As explained by a member of our team at the time, we were not aware of the stock error until we received your email letting us know that the item was missing, at which point we investigated the issue and offered you a full refund for the missing item, which you accepted. We can assure you that, had we been aware of the issue before dispatch, we would have let you know immediately and issued the refund at this stage. We are sorry to hear that you won't be using us again. We hope you enjoyed the rest of the items in your order. Thank you The Ohh Deer Team

Posted 4 years ago

“Very underwhelmed with my mystery pack, I get they are random but only 22 cards suitable for different occasions, the rest have gone in recycle ☹️”

Helpful Report

Posted 4 years ago

Hello Jane, Thank you for your review. We're very sorry to hear that you were disappointed by some of the cards in your bundle, and especially that these were put in the recycling before we could assist you. Our lovely customer service team are always happy to help resolve any issues that may arise with an order, and would have been able to advise you on our returns policy, and whether we would have been able to offer any replacements or store credit to you. The team are available for any queries and concerns at help@ohhdeer.com. Thank you The Ohh Deer Team

Posted 4 years ago

“Very disappointing, cards were absolutely useless, would not feel comfortable sending them to friends and family, extremely disappointing. They have no use. Waste of money.”

Helpful Report

Posted 4 years ago

Hello Annabel, Thank you for your review. We're sorry to hear you've been disappointed by the cards in your selection. A member of the team will be in contact today to discuss this and see how we can resolve this for you. Thank you The Ohh Deer Team

Posted 4 years ago

“Cards in the pack that would be no good to me. Not great quality”

Helpful Report

Posted 4 years ago

Hello Sarah, We're very sorry to hear that you are so unhappy with the cards that arrived as part of your 50 card mystery bundle. A member of our team will be in touch today to find out more about this and to see if they can find a resolution for you. Thank you The Ohh Deer Team

Posted 4 years ago

“Unfortunately I was not happy with the cards, the quality is not good, I will probably be able to use 10% of them the rest are a total waste, sorry for the negatively. Thank you for your reply to my review sent to you earlier, unfortunately I’m unable to go to the post office to return the cards as I am a disabled person and it would be to difficult to make the journey.”

Helpful Report

Posted 4 years ago

Hello Dee, Thank you for taking the time to share your review with us. We're very sorry to hear that you were disappointed with the selection of cards. You are of course more than welcome to return them for a refund if you wanted? The Ohh Deer

Posted 4 years ago

“Really disappointed that you chose to use DPD as your courier, this was not disclosed before purchasing. They did not turn up when they said, despite me waiting in. They did not leave with a neighbour either, just said it would be redelivered the next day at a much less convenient time. The next day I received a message saying there was a problem and it had been returned to the depot. When it finally arrived, the box was badly damaged. Luckily the items inside were not. The stationery is nice but not worth the hassle of the delivery, you are responsible for the contractors you choose to work with.”

Helpful Report

Posted 4 years ago

Hello Catherine, Thank you for your review. We're sorry to hear that DPD had so many issues delivering your order to you. We would always encourage customers to get in touch with us directly if they have any issues with delivery, especially in cases where it doesn't arrive or is damaged in any way, as we will be able to raise an investigation with DPD. Our customer service team are always happy to help at help@ohhdeer.com. We use a number of different couriers, and the option used for each order will depend on the customer's selection and/or the size and weight of the order. Due to this, we aren't always able to advise in advance as to which courier will be used. Despite all of these issues you experienced with DPD, we are glad to hear that the items themselves were not damaged by their rough journey in transit. Thank you The Ohh Deer Team

Posted 4 years ago

“As a brand it’s good quality and original but the mystery boxes are very disappointing and make you feel duped.”

Helpful Report

Posted 4 years ago

Hello Emma, Thank you for your review. We're sorry to hear that you were disappointed by the cards that arrived as part of your mystery bundle. A member of our team will be in touch today to see if they are able to resolve this for you. Thank you The Ohh Deer Team

Posted 4 years ago

“Cards never arrived.”

Helpful Report

Posted 4 years ago

Hello Emily, Thank you for your review. We're sorry to hear that your cards have yet to arrive. I can see you have emailed our team this afternoon and they are in the process of replying to your email. Delivery was attempted for the cards. However, Royal Mail wasn't able to deliver them as no one was home/available to accept the delivery. The order is now awaiting collection. Collection information can be found on your tracking link. But our team are going to email this over to you. The Ohh Deer Team

Posted 4 years ago

“Awful! The selection I was sent were unusable. Countless age based cards (70th & 80th's) and obscure relatives (Nephew). Crappy designs. I won't be sending any of them. Huge disappointment”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We're very sorry to hear that you've been disappointed by the selection that arrived as part of your Mystery Greeting card bundle. A member of our team will be in touch today to help resolve this with you. Thank you The Ohh Deer Team

Posted 4 years ago

“Everything arrived smashed.”

Helpful Report

Posted 4 years ago

Hi Gabrielle, Thank you for leaving your review, we are sorry to hear the order arrived with broken planters. We can see the care team raised a complete order replacement for you after receiving your email and we hope you enjoy the new planters on arrival. Kind regards The Ohh Deer Team

Posted 4 years ago

“How can I write a review when I haven’t received anything”

Helpful Report

Posted 4 years ago

Hello Chevonne, Thank you for your review. We're very sorry to hear that your order hasn't yet arrived with you. A member of our customer service team will be in touch today to look into this and let you know the status of your order. The Ohh Deer Team

Posted 4 years ago

“I probably made a mistake buying the multipack. I would have only actually purchased two of the 50 cards sent. Lots of father/ mother cards (I don't have either), welcome to your new home, congratulations on your new job/ baby etc. Very few suitable birthday cards. Won't buy again”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to share your review with us. We're very sorry for the disappointment that as been caused by the Mystery card set you have received. We did include a disclaimer with the card set that it will include occasion cards. However, I'm really sorry that the occasion cards that have arrived won't be cards you can use. As so many of the cards won't be suitable, you are of course more than welcome to return them for a full refund if you wanted? The Ohh Deer Team

Posted 4 years ago

Ohh Deer is rated 4.7 based on 7,385 reviews