Ohh Deer Reviews

Name: Ohh Deer
Rating: 4.70

4.7 Rating 7,424 Reviews

92 %

of reviewers recommend Ohh Deer

4.7

Based on 7,424 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not recieved items yet, missed my sister birthday :(”

Helpful Report

Posted 4 years ago

Hello Jaime, We're very sorry that your order has yet to arrive. Please, accept our apologies for this. After checking our system I can see that a member of our customer service team has been in touch via email as the order has been lost. They have issued a replacement order as of yesterday for you and this is now in transit to your address. Apologies, again that the first shipment wasn't delivered. The Ohh Deer Team

Posted 4 years ago

“I was very excited to try out the 5 mystery monthly boxes on special offer so went ahead a bought them. The delivery was prompt so no issues there. However, when I recieved my package with the five monthly boxes I was disappointed because all the boxes I recieved was from over one year ago, some boxes were 1. 5 years old. I understand this was a mystery dip however I bought the bundle as the photo description showed a selection of boxes from this year. My presumption was the lucky dip would contain boxes as shown the picture. This is very sneaky and misleading, as it should clearly been stated in the description the boxes are from over a year ago and not the newer boxes. In addition, the boxes I did recieve - three of them are for £7 on the website and unpopular boxes with not much in them eg the fishy box.in fact the fishy box was so light on content I would have been so angry if I had to pay full price. So out of the 5 boxes I recieved only two had good contents. Very misleading , as if I had the choice as a consumer I would spent more on the boxes I did like. Very disappointed as I am a stationary addict and was very excited to try the brand.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to share your review with us. I can confirm that all of our newer Papergang boxes were included in the mystery box selection. Over 20 boxes could be chosen from and as it was completely random there would be occasions in which slightly older boxes made up the mystery selection over the newer boxes. However, I can confirm that all the boxes advertised were a part of the selection. We're very sorry to hear that you were disappointed with the selection you received. You are of course more than welcome to return the boxes for a full refund if you didn't want to keep them? The Ohh Deer Team

Posted 4 years ago

“hola! no me han llegado aún los productos. saludos paola”

Helpful Report

Posted 4 years ago

Oh no, Paula, we're sorry to hear that! Your package of goodies is showing as delivered yesterday via this FedEx tracking link https://fcbtracking.fedex.com/TrakPak.aspx?MyFICNumber=OHH5860GB95743065901 so we thought it had arrived safely. My colleague will reach out to you now via email to sort this out. Thanks for letting us know.

Posted 4 years ago

“the costumer service was not helpful and wasted alot of my time with unprofessional answers”

Helpful Report

Posted 4 years ago

Hello Kristina, Thank you for taking the time to leave a review. We are sorry again for the confusion and disappointment caused by the shipping issues that affected your order, and glad to see that these have since been resolved. Thank you The Ohh Deer Team

Posted 4 years ago

“I still haven’t received my order. 😔”

Helpful Report

Posted 4 years ago

Hello Laura, Thank you for your review. We're very sorry to hear thar your order still hadn't arrived when you wrote this review. We've had a look at the tracking information to see what the problem might be, and can see that Royal Mail have marked this as delivered just today. A member of the customer service team will be in touch today to confirm that the order has arrived safely with you. Thank you The Ohh Deer Team

Posted 4 years ago

“Items arrived broken, dirty, and already opened. Customer service unhelpful”

Helpful Report

Posted 4 years ago

Hello Sarah, Thank you for your review. We're sorry you felt that the customer service team member who assisted you was unhelpful. We understand that you were disappointed that we were unable to replace the item, due to it being unused and new, despite the outer packaging having been opened. We are sorry also that you decided not to accept the replacement keyring that was offered to you. If you decide that you would like to receive the replacement, please do just let the team know at help@ohhdeer.com and they will be happy to assist you. Thank you The Ohh Deer Team

Posted 4 years ago

“I still did not receive my order having placed it 3 weeks ago, considering this is a card shipment from UK to France.. I don't find this acceptable!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We're sorry to hear that your order has still not arrived. As our customer service team member advised over email, deliveries on a standard international delivery service can, on rare occasions, take up to 30 working days to arrive. Though we are extremely sorry when this occurs, this is something that is unfortunately completely out of our control. If the order still has not arrived after 30 working days, we are then able to raise an investigation with the courier and resolve the issue with either a replacement or a refund. Thank you The Ohh Deer Team

Posted 4 years ago

“It took 4 days for the birthday card to arrive! It arrived 3 hours before I needed to give it to the recipient. Poor.”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that you were disappointed by the delivery time of your order, though we're glad to know that it did arrive in time to give it to the recipient. Please note that standard delivery, as was selected for this order, has an estimated delivery time of 3-5 working days. We advise that orders that require a faster delivery time are placed using a faster delivery service, such as Express or Next Day delivery. Thank you The Ohh Deer Team

Posted 4 years ago

“My watercolour upgrade box was not £20 like it said in the mag. It's difficult for people with brain injuries when you give the wrong info”

Helpful Report

Posted 4 years ago

Hi Karen, We are sorry to hear of any confusion caused by the advertisement included in the magazine. Our Watercolour edition was an old release from 2021 and contains older advertisements and promotions, some of which will now be expired. If our team can help with anything at all please don't hesitate to contact us at help@ohhdeer.com Kind regards The Ohh Deer Team

Posted 4 years ago

“Ohh Deer. I washed these socks for the first time and they are wrecked. Already threadbare at the seams - you can see my toes. I have no idea how a pair of socks can be this poor quality :(. I dare wash the others. Money back please!!”

Helpful Report

Posted 4 years ago

Hi Willows, We are so sorry to see there has been an issue with the socks after washing them. Please get in touch with us via help@ohhdeer.com with your order details and our team will be happy to help resolve this for you. Kind regards The Ohh Deer Team

Posted 4 years ago

“My mothers day card didnt arrive until Monday, so I had to buy another one. I bought it on Tuesday 22nd and paid 85p shipping which is the cost of 1st class postage. According to emails the order was processed and shipped Wednesday so should have arrived Thursday or Friday at the latest.”

Helpful Report

Posted 4 years ago

Hi Gareth, Thanks for taking the time to leave your review today. We are very sorry to hear that your order hasn't arrived as expected and would be happy to help get this resolved for you. A member of our team has already sent you a follow up email to ensure this is sorted asap. If you ever need to get in touch with our team in the future please don't hesitate to contact us via help@ohhdeer.com, we'd be happy to help. Kind regards The Ohh Deer Team

Posted 4 years ago

“never arrived awful service”

Helpful Report

Posted 4 years ago

Hi, We are very sorry to hear your order hasn't arrived as expected. We can see our team has already been in touch with you to help resolve this asap. If there if anything further we can help with please don't hesitate to contact us via help@ohhdeer.com, we'd be happy to help. Kind regards The Ohh Deer Team

Posted 4 years ago

“Quite disappointing for the price.”

Helpful Report

Posted 4 years ago

Hi Heather, We are so sorry to hear of the dissapointment cuased by these dried flowers. We aim to provide great service and are sorry to hear this was not the case with your order. A member of our team will be in touch asap to ensure that this is resolved for you. Kind regards The Ohh Deer Team

Posted 4 years ago

“Unfortunately the plant in the keyring arrived already dead. Would it be possible to have an exchange or a refund?”

Helpful Report

Posted 4 years ago

Hi Giulia, We are so sorry to hear that the plant has arrived this way, this is certainly not up to the standard we aim to provide and would like to sort it for you. A member of our team will be in touch via email within the next few minutes. Kind regards The Ohh Deer Team

Posted 4 years ago

“I have sent back my order as there was additional customs charges. This was not detailed as part of my order . This made the cards too expensive. Please arrange my refund. Thanks”

Helpful Report

Posted 4 years ago

Hello Sinead, We are very sorry to hear you have chosen to refuse the goods at delivery, due to the international customs. Our team will be in touch with you shortly to help resolve the issue for you. Kind regards The Ohh Deer Team

Posted 4 years ago

“Valentines day card which took 10 days to arrive and missed valentines day all together….”

Helpful Report

Posted 4 years ago

Hello Richard, We are sorry to hear your order arrived later than expected. Our team would estimate 1-3 working days for delivery on the service chosen however we are very sorry to hear this arrived outside of that estiamte. Our team would have been happy to offer to replace the missing card prior to valentines day for you, but sadly you haven't been in touch with customer services in order for us to help resolve the issue. A member of our team will be in touch shortly to help resolve this for you. Kind regards The Ohh Deer Team

Posted 4 years ago

“It's not the chocolate bar in the picture. Yes, you have titled the product "love you more than choccy chocolate bar" but i bought "love you more than chocolate" I hate, hate, hate the word choccy! I would never have bought it. Also the picture shows white and pink sprinkles. It looks completely different in real life.”

Helpful Report

Posted 4 years ago

Hello, We're very sorry for the disappointment caused by the chocolate bar included in your order. After checking with our warehouse team it appears that sadly there has been an error with the image on our website as it should have shown the chocolate bar as blue with the wording from the bar you have received. As opposed to pink with different wording. Our web team are working on getting this information updated asap. In the meantime, a member of our customer service team has been in touch via our help@ohhdeer.com email to help resolve this issue with you directly. The Ohh Deer Team

Posted 4 years ago

“I haven’t received my order.”

Helpful Report

Posted 4 years ago

Hello Lucy, We're very sorry to hear that your order, which was dispatched on the 27th January via our standard shipping service has yet to arrive. Please, accept our apologies for this. A member of our team is now investigating this with our courier and has sent you an email so we can look into this issue further. The email has been sent from help@ohhdeer.com. Apologies, again for the disappointment this delay with the order has caused. The Ohh Deer Team

Posted 4 years ago

“The card I ordered was never delivered.”

Helpful Report

Posted 4 years ago

Hello Matt, We're very sorry to hear that your card which was ordered on 25th January via our Standard service and dispatched on the 26th January has yet to arrive. I can see from checking our email system that our team have been in contact directly to resolve this issue for you. Nevertheless, I'm very sorry the order has yet to arrive. The Ohh Deer Team

Posted 4 years ago

Ohh Deer is rated 4.7 based on 7,424 reviews