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Ohh Deer Reviews

4.7 Rating 4,703 Reviews

92 %

of reviewers recommend Ohh Deer

Company Reviews

Product Reviews

4.7

Based on 4,703 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 28th February 2024

Ohh Deer 5 star review on 3rd February 2024

Ohh Deer 5 star review on 22nd November 2023

Ohh Deer 5 star review on 13th October 2023

Ohh Deer 5 star review on 13th October 2023

Ohh Deer 5 star review on 25th August 2023

Ohh Deer 5 star review on 24th August 2023

74

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of products are amazing. But the delivery and customer service is bad. A week just for your order to get dispatched and late delivery even if you choose next day delivery. When you email customer service they will write to you like its your fault you order.”

Posted 3 weeks ago

Hi Merlinda, Thank you for taking the time to leave your review. We are however very sorry for any disappointment caused by this order. We can see you purchased on March 28th at 10am and your order was dispatched the same day on March 28th at 2pm via the next day service selected. The tracking indicates this arrived with you on the next working day after the bank holiday, however if this is incorrect please let us know and we'd be more than happy to get is sorted for you asap. Kind regards The Ohh Deer Team

Posted 2 weeks ago

“Arrived late and after allotted delivery time given so didn’t arrive in time.”

Posted 1 month ago

Hi Emily, Thanks for taking the time to leave your review. We are very sorry to hear your order arrived after your event. We don't currently offer guaranteed delivery dates or times on orders but our team would be happy to help you with this order if needed. Please get in touch via help@ohhdeer.com with your order details and our team would be happy to assist. Kind regards The Ohh Deer Team

Posted 2 weeks ago

“Still not received the order”

Posted 2 months ago

Hi Christina, We are sorry to hear that your order didn't arrive as expected. We can however see that you got in touch with our team and a brand new replacement order was sent out for you in rectification. If you need further help at all please just get in touch via help@ohhdeer.com :) Thank you The Ohh Deer Team

Posted 2 months ago

“It was very small and to be honest, not worth the postage. What a disappointment.”

Posted 3 months ago

Hi Eleanor, Thanks for taking the time to leave your review. We are however sorry to hear you were disappointed with the free A5 notebook selected in your order. Our product size is available on the item page before purchase but if you are ever unsure of the product details just drop us a message to help@ohhdeer.com, we'd be happy to assist :) Kind regards The Ohh Deer Team

Posted 3 months ago

“So I haven’t received my package, it was delivered to a wrong address and then never returned to the right place ?? Can you please help ?”

Posted 5 months ago

Hello Laura, Thanks for taking the time to leave your review. We are sorry to hear you have had trouble with delivery, please contact us via help@ohhdeer.com with your order details and our team would be more than happy to help. Kind regards The Ohh Deer Team

Posted 5 months ago

“Items never arrived, customer services discharged responsibility by just telling me to chase it up with the courier myself.”

Posted 5 months ago

Hello Ed, Thank you for taking the time to leave your review today. We are very sorry to hear you have had an issue with the parcel not being delivered by Royal Mail. We can see you have already been refunded in full for the missing order by our customer services team after getting in touch with us. If you need further assistance with the refund issued please don't hesitate to get in touch via help@ohhdeer.com and we will do our upmost to assist you. Kind regards The Ohh Deer Team

Posted 5 months ago

“I never received my order. Placed my order 13 days ago and item was dispatched 9 days ago and have never received the item. I sent an email of complaint and heard nothing back.”

Posted 6 months ago

Hi Rachel, Thanks for taking the time to leave your review, we are however very sorry to hear that your order hasn't arrived yet. A member of our team is going to get in touch shortly to help resolve this with you, if you'd like to get in touch separately in the meantime please feel free to drop us a call. Kind regards The Ohh Deer Team

Posted 6 months ago

“Never arrived”

Posted 6 months ago

Hi Richard, Thanks for taking the time to leave a review. We are sorry to hear that you haven't yet received your parcel. The tracking link provided indicates this was left in your safe place on the property on 29/09 so we'd recommend checking there first. If however you aren't able to locate the delivery please do get in touch with customer services via help@ohhdeer.com and the team will be happy to assist you. Kind regards The Ohh Deer Team

Posted 6 months ago

“Twelves business days after I placed an order and ten business days after it’s been processed, I still have not received it. To make things worse, the tracking code they have provided me is not recognised by the courrier service, hence I have no clue where the order is. Nobody has answered my emails from OHH. Very disappointing experience.”

Posted 6 months ago

Hello Pinelopi, Thank you for taking the time to leave your review, we have checked on the tracking and can see your order was marked as delivered yesterday so hopefully you have now received this. We can see our team responded to your email from 19/09 requesting the tracking link for the cross boarder service, however we are very sorry if this has not reached your main inbox. Our team would be more than happy to assist further if you are unable to locate yesterdays delivery, we will drop you another message shortly to follow up with you. Kind regards The Ohh Deer Team

Posted 6 months ago

“It never arrived”

Posted 6 months ago

Hello Katy, We are very sorry to hear your order has not arrived as expected. Our team would be more than happy to help sort this out for you, please just email help@ohhdeer.com with your order details Kind regards The Ohh Deer Team

Posted 6 months ago

“I don't know where my parcel is?”

Posted 6 months ago

Hello Louise, Thanks for taking the time to leave a review, we are however sorry to hear you haven't got your parcel yet. We can see that the tracking provided via email shows this was delivered to your neighbour on September 25th so should be with them at this time. Please pop over to collect your order but if you have any further troubles feel free to get in touch with us via help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 6 months ago

“I ordered over 14 days ago on the basis of 2-4 day “standard” delivery. I raised the issue with customer services only to be told it’s actually a 1-5 day dispatch and then a 2-4 day delivery and they were on time… Order still isn’t here. Avoid at all costs if you need a card sooner than a months time.”

Posted 6 months ago

Hi Katharine, Thank you so much for taking the time to provide feedback. We apologise for any confusion caused regarding processing and delivery times. Currently our order processing information is displayed on each product page, FAQ's and order confirmation emails, however we will take on your feedback to make this even clearer to all customers in the future. Your order has been marked as delivered by Royal Mail yesterday but if you have further trouble locating the delivery then please get in touch straight away, our team would be happy to help. Once again, thank you for bringing this to our attention. Kind Regards, Ohh Deer team

Posted 6 months ago

“I still haven’t received the items I ordered. This is considerably slower than other comparable companies I use.”

Posted 7 months ago

Hi Jess, We are sorry to hear your order has not arrived as expected. Please be sure to get in touch with our customer services team via help@ohhdeer.com, we'd be happy to help Kind regards the Ohh Deer Team

Posted 7 months ago

“Having ordered 3 books and a box of pencils on 48 hr turnaround, and having ordered from OhDeer/Artful before, I was surprised when my order hadn't arrived 5 days later. Cue enquiry email and reply later, I was informed they were busy, being the sale'n'all, and that I"d get them...eventually. Which was true-twelve days after I was supposed to. The disappointing thing is this -this was utterly avoidable. I knew their sale was coming. God knows, we all get enough emails from On Deer. Then there was the countdown. Then the reminders. So why didn't they? Was this their first sale ever. No. So why would a business that relies so much on reputation, referral and subscription find this performance acceptable? I'm sure there's a carefully crafted response to this issue but for me the damage is done. Subscription being cancelled, and a totally avoidable bitter taste in my mouth to boot.”

Posted 8 months ago

Hi Peter, Thank you for taking the time to give us your honest feedback, it's always important for us to take this on board. We apologise for the summer sale processing delay on your order and know this was a disappointing experience. Our aim is always to provide customers with the highest quality service and it appears that we have not delivered to you. We are incredibly grateful for your loyalty and we would love to make things right again. Could you tell us what we can do to make your experience better? Kind regards The Ohh Deer Team

Posted 8 months ago

“Card never arrived”

Posted 9 months ago

Hi Frederick, We are sorry to hear your order has not arrived as expected. Please get in touch with customer services via help@ohhdeer.com and the team would be more than happy to help you. Kind regards The Ohh Deer Team

Posted 9 months ago

“This is the second time that my order does not arrive”

Posted 9 months ago

Hi, We are sorry to hear that your order has not arrived as expected. Unfortunately due to the address error provided on the order at checkout Royal Mail were unable to deliver the goods. However we can confirm that a full refund has already been issued to you for the undelivered order. If you need further help from the team please reach out via help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 9 months ago

“I have never received the card. Ordered it for Father’s Day and tracking status says it will be here in December”

Posted 9 months ago

Hi Jana, We are sorry to hear your order has not yet arrived. We'd like to help get this sorted for you as soon as possible, please get in touch via help@ohhdeer.com with your order details. We'd be happy to help. Kind regards The Ohh Deer Team

Posted 9 months ago

“It took over a week to have a card delivered. So missed the event and never got to give the fathers day card to my husband. Won't be using again. Much quicker service with other online card shops.”

Posted 10 months ago

Hi Valerie, We are very sorry to hear of any disappointment caused by this delivery. On this occasion we can see you've selected RM 2nd class untracked which is the slowest delivery service we offer at the moment and usually takes 3-5 business days for delivery, as advertised. With your order being placed 3 days before the occasion we would have recommend to choose one of our other service options like RM 1st class or FedEx next day for quicker delivery. If you have any queries you would like to raise with the team please just get in touch via help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 10 months ago

“This was my first time ordering from Ohh Dear. I ordered 5 cards (3 personalised) so apparently they had to send them separately and charged extra for delivery which wasn’t stated on the delivery info page. Only when I questioned them did they explained and refund. The 3 customised cards were for Father’s Day, I received emailed saying they were posted 9th June and as of today, 17 June (the day before Father’s Day) I still have not received the cards. I’ve emailed them but still haven’t heard back. Very annoyed and disappointed!”

Posted 10 months ago

Hi Michelle, We are very sorry to hear of any disappointment caused by this order. We can confirm that personalised cards are made to order and as such will be made and shipped directly from the manufacturer and not from our warehouse. We sincerely apologise if this information was unclear before purchase. Our customer care team has responded to your email and issued an immediate refund on the cards lost in transit, this refund should be with you shortly. If we can assist any further for anything at all then please don't hesitate to message us via help@ohhdeer.com. Kind regards The Ohh Deer Team

Posted 10 months ago

“Not received my order”

Posted 10 months ago

Hello Sarah, Thanks for your review, we are sorry that your order has not arrived yet. We can see that customer services has already responded to your email and sent out a new order in replacement. If you need to follow this up with them just email help@ohhdeer.com :) Kind regards The Ohh Deer Team

Posted 10 months ago

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Ohh Deer is rated 4.7 based on 4,703 reviews