Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,037 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,037 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, great value offers with great flexibility!”

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Posted 4 years ago

“Very helpful thank you”

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Posted 4 years ago

“Extremely efficient & professional.”

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Posted 4 years ago

“all appeared to work ok some choices were meant to be make when booking but don't know how . maybe have to ring hotel after confirmation but before actually going”

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Posted 4 years ago

Dear Alan Thank you for your review. There is a "hotel requests" box on the first page of the booking process where you can enter your preferred dining time and any choices for package inclusions, however we are happy to contact the hotel on your behalf regarding these. I have asked a member of the team to get in touch with you to offer assistance - should you need us at any time regarding this stay, please do call on 0333 2125 594 or email to reservations@offpeakluxury.com and the team will be happy to help. With best wishes, Offpeakluxury

Posted 4 years ago

“Always have great packages. Staff helpful, efficient and friendly, always quick to respond.”

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Posted 4 years ago

“Whilst an excellent deal was prepared in the end the whole process took more than 2 weeks with several chaser calls and emails. Then there was a booking fee applied per room which was never made clear in all my calls but is in the small print.”

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Posted 4 years ago

Dear Adrian, We're sorry that you found booking your stay took longer than anticipated - as our team advised, with hotels being closed and operating with very few staff, it is taking a lot longer to receive replies to enquiries with specific requirements. Our team spent a considerable amount of time finding suitable hotels and contacting them on your behalf. As your dates were also flexible we had to contact hotels with availability for the dates which were suitable for you, which often meant longer waits while the hotels checked that they could meet your requirements for the new dates you requested. With regards the booking service fee, we include the fees within our prices as we prefer not to mislead with headline rates that can't be booked. Remember, whatever the service fee that you are charged we offer a price match plus guarantee which means that even including the charge, we guarantee best value and best service. We're pleased that you were able to decide on a hotel at which to stay, and hope that you and your family have a wonderful time. Warm regards, Offpeakluxury

Posted 4 years ago

“Very helpful with booking process and very clear”

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Posted 4 years ago

“We have been using OPL for a number of years and have always been pleased with the service we receive. We have visited some beautiful hotels and had wonderful experiences. I recommend them to family and friends.”

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Posted 4 years ago

“Booking via the website was fairly straightforward”

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Posted 4 years ago

“Efficient, obliging and easy to deal with”

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Posted 4 years ago

“Easy to use web site , would have preferred the option of booking the hotels resturant at the time of booking and paying the full price rather than having an allowance for food per night , it remains to be seen if your tariff was the best one”

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Posted 4 years ago

“We found the website a bit tedious to navigate but choice of locations and properties, availability of interesting offers, and ease of booking are all good”

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Posted 4 years ago

“Straight forward booking system - very easy to use, looking forward to staying at Billesley Manor Hotel”

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Posted 4 years ago

“Worked well. Only 4 stars not 5 because it could be made easier to flip between booking site and hotel site to - eg - consider room upgrades”

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Posted 4 years ago

“Had to Phone to book a room, very helpful”

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Posted 4 years ago

“First time user of web site and found it easy to use and very happy with the booking experience”

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Posted 4 years ago

“Easy to use website great prices compared to other sites. Super selection of places I would highly recommend.”

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Posted 4 years ago

“Very impressed by the friendliness of the team. Great package for the hotel I booked and at least £200 cheaper than other booking alternatives.”

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Posted 4 years ago

“They are very helpful, efficient and friendly”

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Posted 4 years ago

“We have stayed in hotels through OPL for a number of years now and you have always looked after us well and very fair, thank you, John &Kate Verrall”

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Posted 4 years ago

Offpeakluxury.com is rated 4.8 based on 6,037 reviews