Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,037 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,037 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great deals, easy to book”

Offpeakluxury.com 5 star review on 24th May 2021

Helpful Report

Posted 4 years ago

“Very good web site, though I did phone and they were too busy with other customers.”

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Posted 4 years ago

Hi Kay Thank you for your four star review - we're really pleased that you enjoyed using the website. It's very unusual that you were unable to get through to someone on the phone - we pride ourselves on our customer service. However, we have been exceptionally busy recently, so I can only apologise on this occasion. We trust you have an enjoyable stay. All the best, Offpeakluxury

Posted 4 years ago

“Very easy to negotiate”

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Posted 4 years ago

“A easily navigated website providing clear choices on available holiday breaks. We chose a good value hotel familiar to us and look forward to our next break.”

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Posted 4 years ago

“I went on to the hotel site first but they did not offer the price and deal that Offpeakluxury offered. They offered cheaper price and extras for free. Very happy with my deal for the Atholl Palace Pitlochry.”

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Posted 4 years ago

“Easy to use and to reserve room”

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Posted 4 years ago

“Excellent service and sound advive. There wasa problem in trying tocontact the hotel but as soon as the info was received theuinformes us by borth phone and e mail.. impressed”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Great website to compare hotel deals”

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Posted 4 years ago

“This is the second booking through you and your service is still as good .”

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Posted 4 years ago

“Helpful on the phone. Rang back when they said they would and sorted out our booking. Cheerful staff.”

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Posted 4 years ago

“Easy to find a suitable hotel for one night in the right location.”

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Posted 4 years ago

“Extremely easy to use there website and some awesome offers shall definitely be using them again”

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Posted 4 years ago

“having spoken to some one to make my booking was very pleased and she was very helpful”

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Posted 4 years ago

“Easy to understand offer and booking process.”

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Posted 4 years ago

“Having made the initial research online I actually made the booking direct with the central booking number”

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Posted 4 years ago

“I purchased a gift voucher from your website as a gift for my wife, upon booking our hotel and despite meticulously entering the code several times the Offpeakluxury website would not accept it. I therefore rang Offpeakluxury to utilise the voucher, the lady on the phone more than inferred it was my fault that the voucher code didn't work, saying it was probably because I had entered the code wrongly, eventually she accepted the voucher via a reference number. It is a shame that she was quite abrasive, as I have spoken with staff at Offpeakluxury several times and they have always been very polite, this incident will make me think twice before booking again and seek alternative discount booking companies.”

Helpful Report

Posted 4 years ago

Good afternoon Linda, Thank you for your review, although we’re sorry to learn that you were having an issue with your voucher. We have listened to the call record and did not find our member of staff to be abrasive or in any way anything less than professional. When supplying your voucher reference it was confirmed incorrectly, so could not be found on the system. This meant that an alternative way to identify the voucher had to be found, which is when you were asked for your purchase reference number. As no problem could be found with the voucher, it was suggested that possibly the wrong code had been entered by you, as there had been an issue confirming this in the first place. We’re pleased that your preferred dates were available and the reservation was completed for you. We hope you have an enjoyable stay at Flitwick Manor. Warmest wishes, Offpeakluxury

Posted 4 years ago

“Excellent company. Have used them several times & always been very happy with their service. Very pleasant staff.”

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Posted 4 years ago

“Easy to navigate to complete you booking”

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Posted 4 years ago

“Really easy to use website where you can get great deals at fantastic prices.”

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Posted 4 years ago

Offpeakluxury.com is rated 4.8 based on 6,037 reviews