Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,037 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,037 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly, helpful and efficient.”

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Posted 4 years ago

“I have been really impressed with the responsiveness from off peak luxury. All my telephone calls have been answered promptly and an error I made when booking was picked up and corrected. I would book again via off peak luxury without hesitation.”

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Posted 4 years ago

“Straight forward procedure for booking.Terms and conditions made quite clear at time of booking.My first time using this company.”

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Posted 4 years ago

“We checked all the available and suitable hotels online, then made the actual booking over the phone. Very quick, easy, and efficient service. Also very helpful answering queries.”

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Posted 4 years ago

“Exceptional service, going above and beyond. Polite, professional and just amazing in every way.”

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Posted 4 years ago

“Excellent customer service. I could not log in even after resetting password but the staff were very helpful and now I can book lots of staycations.”

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Posted 4 years ago

“Extremely disappointed with the service I received. Booked hotel and because of a mix up with my husband this hotel was booked twice. As his deal was better and had a Covid cancellation policy I phone not 2 hours after booking only to be told that the payment had gone through and there would be a £35 cancellation fee. I appreciate that this was my mistake but being charged that amount of money just a matter of hours after booking, with absolute no leeway I think was terrible”

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Posted 4 years ago

Thank you for your review, although it is very disappointing to see you have rated our service only 1 star. You made your booking over the phone with one of our Reservationists, when the cancellation policy would have been outlined to you and which you subsequently accepted. Once a booking is made the room is removed from our allocation and if cancelled we are unable to rebook the room, therefore we do make a small charge to cancel any booking regardless of when it was made. We can see you have now requested to cancel the booking in writing, which we have done and issued you a refund. Kind regards, Offpeakluxury

Posted 4 years ago

“Fantastic staff nothing is too much, Sophia and Gemma are great. Got us a fantastic deal at lion quays Hotel and spa. Always phone you get the best deals that way. Thanks”

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Posted 4 years ago

“Courteous, professional experienced agents. My booking was handled with care and understanding. Thank you.”

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Posted 4 years ago

“The team was very helpful and adviced on the questions I had regarding the hotels. Would recommended Offpeakluxury to anyone who is looking to book a mini break within the UK.”

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Posted 4 years ago

“Unforseen medical circumstances caused us to cancel a planned trip to two venues arranged through offpeakluxury.com. The cancellation was handled promptly & professionally by offpeak with a voucher being issued for one venue & a re-booking for ~one year away for the other. The e-mail responses & 'phone calls were top class.”

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Posted 4 years ago

“Excellent first class service will use again xx”

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Posted 4 years ago

“The process was seamless and the customer service perfect. I look forward to booking more holidays with OPL.”

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Posted 4 years ago

“We have used off-peak luxury a couple of times and found their offers very good and generally good value.”

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Posted 4 years ago

“Website was a bit clunky, layout could be clearer. Lady I spoke to on the phone was excellent, friendly, knowledgeable and informative. I like the fact I could ring and speak to somebody and in the UK, very personable. Will book with you guys again.”

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Posted 4 years ago

“Best price online for our chosen hotel and only one that included dinner b and b and welcome drinks”

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Posted 4 years ago

“Had a good experience booking through the telephone. Website is clear.”

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Posted 4 years ago

“Helpful people good on phone lots of advice”

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Posted 4 years ago

“Very efficient and helpful staff assisted in my main booking and recommend other hotels in the surrounding area.”

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Posted 4 years ago

“Brilliant booking service Very helpful and friendly”

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Posted 4 years ago

Offpeakluxury.com is rated 4.8 based on 6,037 reviews