Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,978 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,978 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use.”

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Posted 2 years ago

“Excellent service very efficient.will certainly use this again .”

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Posted 2 years ago

“Straight forward to book, great customer service - Telephone call answered promptly and issue sorted instantly.”

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Posted 2 years ago

“The help l was given when making this booking was first class . Thank you very much.”

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Posted 2 years ago

“Easy to deal with”

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Posted 2 years ago

“The staff member was very friendly and helpful. Nothing was too much trouble for her and her manner was polite and friendly.”

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Posted 2 years ago

“First time In using was relatively easy”

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Posted 2 years ago

“Excellent prices. Very good customer service, polite, interested”

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Posted 2 years ago

“We have used Off peak Luxury for some years and they have never failed to deliver a quality Hotel with enhancements that delight. The staff are courteous and professional. Congratulations”

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Posted 2 years ago

“Very informative and easy-to-use website. From the initial viewing through to booking, everything just worked. Pricing and benefits are also very attractive.”

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Posted 2 years ago

“Claire was very accommodating (pardon the pun), and very friendly, and very helpful. She attended to my booking requirements without fuss, and made the process as smooth as possible. Very pleasant experience. A+”

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Posted 2 years ago

“Both ladies I spoke to were very helpful and booked everything for me”

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Posted 2 years ago

“Very easy to book as I had to have a live chat most helpful.”

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Posted 2 years ago

“Excellent information regarding hotels, great deals and very easy to book.”

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Posted 2 years ago

“The website popped up in a Google search and I’m so pleased it did. The booking process was clear and simple. It was also a very good deal.”

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Posted 2 years ago

“I made booking over the phone and it was easy and Leanne was very helpful and patient”

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Posted 2 years ago

“Of all the hotel sites I researched, Offpeakluxury provided the best value DB&B at the hotel of choice. Elaine was very attentive to my specific requirements and responded very quickly having confirmed her need to communicate with the hotel. The cancellation terms and conditions were clearly explained. You get the 'extra personal' touch and care with Offpeakluxury”

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Posted 2 years ago

“My partner Realised he had made a mistake on booking within 1 hour of booking, they would only amend at a fee of £35, or cancel for £35. They were also charging £50 more than any other site, when i did some research. So I cancelled and it was cheaper even with the £35 charge DO NOT TRUST”

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Posted 2 years ago

We are disappointed that you left a 1 star review. Our cancellation terms are made very clear at the time of booking, and were accepted when you completed your booking online. To avoid paying a cancellation charge, we have offered to issue a voucher for the full amount which is valid for 12 months from the date of cancellation. This can be used towards another package or hotel if preferred. You can also amend your dates free of charge. Regarding our package prices, we do offer a price match guarantee. We are confident that our packages will regularly offer the best value around. However, if you find you could have booked the same package on the same terms elsewhere for less, we'll not only refund the difference but also give you a £25 credit towards a future booking. We do believe that our cancellation terms are very flexible. Kind Regards Offpeakluxury

Posted 2 years ago

“Whilst we have stayed at the hotel previously in a canal view room our friends have not. Would have been nice to be able to choose a specific room and to not have to book the same rooms. We would have preferred a standard room at the cheaper price”

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Posted 2 years ago

“The website is very informative and easy to use and the member of staff I spoke to could not have been more helpful. Very impressed.”

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Posted 2 years ago

Offpeakluxury.com is rated 4.8 based on 5,978 reviews