Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,063 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,063 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The booking process was very easy and I was able to book a hotel that I was unable to book elsewhere.”

Helpful Report

Posted 9 years ago

“Very unhappy about having to pay 2% card fee on the total bill when some of it was covered by a gift voucher. Also could have got a far better deal booking directly with the hotel that would have saved us over £50”

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Posted 9 years ago

No card charges are made at the time a gift voucher is purchased however they do apply in the usual way when it is redeemed. We have recently waived the 2% charge when paying by debit card. Our vouchers can be used towards packages at any of our hotels, of which we have over 200, and the deals we negotiate are long running which deliver great value. Occasionally a hotel may reduce their rate to reflect a last minute cancellation however this would only apply to a small number of dates. We do hope you enjoy your stay however are sorry to hear that you felt the package you chose did not represent good value for money.

Posted 9 years ago

“i wanted a late booking and the site said we would have to wait for confirmation from hotel, so i called up and spoke to a lovely lady, whom sorted everything for us, it was 21.00 and were wanted to go the next day, nothing was too much trouble and we had a lovely 3 days away”

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Posted 9 years ago

“Easy to use website, perhaps include a PayPal option?”

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Posted 9 years ago

“Excellent deals, room upgrades, great hotels, simple process”

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Posted 9 years ago

“We have been to 10 hotels using OPL and everyone has been excellent and extremely good value for money. I usually book by phone and the girls are unfailingly helpful and very good at their job.”

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Posted 9 years ago

“Finding our ideal break at a good price”

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Posted 9 years ago

“It didn't make me happy but i found it easy to use.”

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Posted 9 years ago

“Excellent customer service via telephone that made me feel valued as a customer”

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Posted 9 years ago

“Quick easy and efficient”

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Posted 9 years ago

“Efficient service with unbeatable prices”

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Posted 9 years ago

“Great customer service, no restaurant open on one of the evenings so you phone to ask”

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Posted 9 years ago

“Very competitively priced and stress free booking!”

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Posted 9 years ago

“It did'nt make me happy”

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Posted 9 years ago

“Very easy to follow website, and when I rang up last night to query the surcharge for credit cards, the lady I spoke to was friendly, helpful and efficient (I hope this feedback will be communicated to her). I also think the deal we have got is good value .. time will tell!”

Helpful Report

Posted 9 years ago

“Excellent website, easy to navigate with clear layout. Within less than 24 hours I received an email from one of the advisors to advise me the hotel was available but part of the package was not and should I wish to go ahead with the booking, a part refund in recognition of the package which was not available would be honoured. I then phoned the advisor who sent the email and actually got to speak to that person! She couldn't have been more helpful and even contacted the hotel on my behalf to ascertain some further information for me. She returned my call in prompt timing. Overall an excellent experience with this operator.”

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Posted 9 years ago

“I booked online for the Swan Hotel at Lavenham unfortunately our dates where not available, what I thought was nice they rang me and asked if we had an alternative date which they then booked for us. It is so nice in these times of email responses to have the chance to interact with a real person. Full marks for that.”

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Posted 9 years ago

“Able to book a great deal over the Christmas holidays.”

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Posted 9 years ago

“The people to whom we spoke were very helpful and very pleasant.”

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Posted 9 years ago

“The offer at the hotel we wanted was very good”

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Posted 9 years ago

Offpeakluxury.com is rated 4.8 based on 6,063 reviews