Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,066 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,066 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient, pleasant and helpful member of staff - first use of this site will certainly use it again and recommend it to friends”

Helpful Report

Posted 9 years ago

“Very efficient and helpful with a quick response time”

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Posted 9 years ago

“Excellent customer service , very efficient and friendly”

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Posted 9 years ago

“Excellent weekend great hotel, location and service have recommended to friends”

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Posted 9 years ago

“Hotels offered were good. However the dog friendly category is inaccurate including hotels I would not class as dog friendly and missing some that are. I also think it is wrong to add 2% to the gift voucher charge. If you must make the charge add it to the cost of the person who buys the voucher not the recipient.”

Helpful Report

Posted 9 years ago

Thank you for bringing this to our attention. We will now be reviewing the Pooch Perfect collection on our website to ensure that the hotels listed offer something special to our much loved dogs. We have also taken on board your comments concerning the 2% card charge which is payable when the reservation is made and therefore when the voucher is redeemed. We do hope that you and your dog enjoy your break away.

Posted 9 years ago

“Efficient service”

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Posted 9 years ago

“Straightforward to use, excellent range of hotels, enough content and current reviews. So booked a night away in just a couple of minutes.”

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Posted 9 years ago

“Very good website. Excellent offer on our hotel of choice. Very helpful assistance from Helena.”

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Posted 9 years ago

“Customer service clerk didn't really know enough to put my request through, so she had to phone me back and then called me someone else. She made a several mistakes so this didn't put me at ease for what I have booked, I just hope it has all gone through correctly.”

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Posted 9 years ago

Thank you for your feedback. The lady that dealt with your booking has only been with us for a short time so quite rightly wanted to ensure that your booking was processed correctly and therefore checked with a supervisor first. Rather than you holding on the phone she felt it would be best to call you back; apologies for using your incorrect name when doing so. We can assure you that your booking has been made correctly however please do let us know if you would like us to call you and confirm any details.

Posted 9 years ago

“H”

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Posted 9 years ago

“Thank you very much to Victoria & Sophia at OffPeak who more than went the extra mile to get the dates I wanted in place with the hotel & finalise my booking so efficiently, a top rate service & will most certainly use again.”

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Posted 9 years ago

“I was extremely pleased with the response time and booking time the agent took. The agent was very pleasant in dealing with our specific request and was able to confirm it within a very short period of time. Excellent offer and I am sooooo glad to have found this website....and purely by accident !!!”

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Posted 9 years ago

“So far I have had very good service. I look forward to making a review after our stay.”

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Posted 9 years ago

“Easy and Friendly to use. First timer.”

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Posted 9 years ago

“I was very happy with the service you were very helpful and anxious to please especially a lovely lady called Victoria Thankyou .”

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Posted 9 years ago

“Very simple process to book. Immediate confirmation. Will definitely use again - especially as other sites did not have the requested accommodation available.”

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Posted 9 years ago

“Great service - effortless !!!”

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Posted 9 years ago

“Very helpful and informative on the phone. Called me back with an answer to my question. Excellent customer service. Will definitely use again”

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Posted 9 years ago

“Website easy to use - clear & concise - assistance on the phone brilliant. Fantastic service.”

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Posted 9 years ago

“I found this site to be excellent, easy to use and efficient.”

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Posted 9 years ago

Offpeakluxury.com is rated 4.8 based on 6,066 reviews