Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,850 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,850 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the website very easy to use and received my confirmation email with booking details immediately.”

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Posted 1 year ago

“Good range of hotels.”

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Posted 1 year ago

“The customer service lady was very polite and professional when taking my booking over the phone.”

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Posted 1 year ago

“The process of changing my booking details ie to a different hotel was pretty good. The customer assistant was very good and the process ok except when my chosen credit card was not accepted because they're system stated the card isn't registered to my address - which it is ...I changed to a second card and the booking was confirmed. However the assistant could not give me a refund for card 1 for 24 hrs to be done by a manager. I find it very odd that their system could take money from my first choice card immediately , but it was not accepted !!?? I haven't received notice of refund yet .”

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Posted 1 year ago

“Good website but got stuck at the final payment section. Left a message on the firms telephone number. They called me back the following morning, payment taken over the phone and all sorted. Very good service recovery and lovely lady.”

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Posted 1 year ago

“my hotel booking was carried out in a satisfactory manner”

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Posted 1 year ago

“First time of using this site and found it quite easy to use.”

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Posted 1 year ago

“Good experience to book.”

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Posted 1 year ago

“Normally suberb and as a regular returning customer, slightly disappointed this time. I could neither log in, nor change my password, BUT Julie was absolutely super in sorting it all out!”

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Posted 1 year ago

“The information on the website did not make clear that the deal only included dinner on first night and not all 3 nights as it asked what time you wanted to book dinner on each of the 3 nights!”

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Posted 1 year ago

“The website is clear on what is on offer but not easy to order a voucher as a gift and the confirmation is disappointing as a gift”

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Posted 1 year ago

“The booking process was straightforward, hopefully the hotel will experience will be just as good”

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Posted 1 year ago

“Easy to book great value however I was on live chat asking how much to upgrade the room they did try and ring the hotel but no answer so said they would get back to me asap. The booking was for 7 days later and they took 3 days to find out the price this was a disappointment but up to that everything good”

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Posted 1 year ago

“Website easy to use - hotel Midland Morcombe in question definitely at the luxury end. Easy to use THOUGH could have got a cheaper deal perhaps eg. Booking .com - but this included evening meal!”

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Posted 1 year ago

“I would have given 5 but I had a problem trying to book on-line, so I spoke to your customer service who was extreme helpful and super efficient”

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Posted 1 year ago

“My booking was made by telephone and seems to have gone smoothly. Not having used your website I am unable to comment.”

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Posted 1 year ago

“I had difficulty paying with a Visa credit, had to use a debit card.”

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Posted 1 year ago

“The website was very easy to follow and confirmation of our booking was issued very quickly.”

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Posted 1 year ago

“Bit disappointed to find after completing our booking that we had to print off a voucher. Not everyone has access to a printer. Otherwise good service.”

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Posted 1 year ago

“Pretty easy to use. No problems.”

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Posted 1 year ago

Offpeakluxury.com is rated 4.8 based on 5,850 reviews