Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,850 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,850 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking was straightforward and confirmation was prompt”

Helpful Report

Posted 1 year ago

“All the agents that I spoke with were brilliant, despite several changes to the booking. In particular Toni, Sophia and Marie.”

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Posted 1 year ago

“All went well until I reached the payment point on the website which appeared to be down. A very pleasant phone call layer all was sorted and the gourmet break booked and paid for,”

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Posted 1 year ago

“Requested information for our booking and that information was provided about 24 hours afterwards which was really useful. Easy then to book on line myself.”

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Posted 1 year ago

“I have only experienced the website so far, including booking and follow up. That was very easy and the follow up good.”

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Posted 1 year ago

“Lovely place with a beautiful scenery. The deluxe room was spacious and clean with all the amenities that is required. The only thing that I was really disappointed was the lack of vegetarian option in the restaurant. Could not eat there for the second night.”

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Posted 1 year ago

“We booked for our Anniversary but we were unable to get dates we wanted (8th May) We did take 2 nights at the beginning of May and the person we spoke to was very helpful She explained everything and we took the Romantic package.”

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Posted 1 year ago

“My communications with Sykes' cottage holidays have always been pleasant, dealing with efficient, courteous personnel..”

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Posted 1 year ago

“Not a great fan of vouchers, but saying that, this was the best out of all the experiences we have had. Good website and the support over the phone was very good. You actually speak to a human being. Very good.”

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Posted 1 year ago

“Vert easy to use website and booking system”

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Posted 1 year ago

“Enjoyed our2night break at Rutland Hall - but dissappointed on arrival to find out that we could not dine on the first night, as priority was given to people who booked through a TravelZoo deal. On the second evening we were told that we had to eat at 6.00pm as others had priority. We later found out that that this was the last weekend of the TRavelZoo deal - and hence the overcrowding! They also got £35pp allowance for dinner as opposed to the 328.50 offered by you. WE shall be looing at TravelZoo deals from now on.”

Helpful Report

Posted 1 year ago

Thank you for your 4 star review. We are sorry to hear the situation with regards to the dining, although we can't see on your booking that you had added any times for dinner for either evening. There is an option to add times for dinner on the first stage of the booking process. Your booking included dinner on one night. It is always recommended to book dinner slots prior to your arrival. Unfortunately we can no longer review the alternative offer you mention and compare, therefore we don't know which room type this would have been and what the package inclusions were, nor what the rate was, we can see you booked a Deluxe double with balcony and lake view room, with dinner, bed and breakfast, a drink with dinner and use of the leisure facilities. We pride ourselves on offering exceptional value for money on our pacakges. We are confident that our hotel offers will regularly offer the best value around. However, if you find you could have booked the same package on the same terms elsewhere for less, we offer a Price Match Guarantee. Kind regards, Off Peak Luxury

Posted 1 year ago

“The deal looks good. The booking process was straight forward. The link sent in the email to choose dinning times with the hotel did not work.”

Helpful Report

Posted 1 year ago

“Good service”

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Posted 1 year ago

“Simple booking process. Good choice of hotels”

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Posted 1 year ago

“Easy to use site”

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Posted 1 year ago

“Looked for a hotel online. Found one and booked it. Not hard to do.”

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Posted 1 year ago

“Very helpful and pieasant”

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Posted 1 year ago

“Contact used via Telegraph offer holiday suggestions: The resulting telephone booking call conversation was great fun enjoyed by all 3 participants.”

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Posted 1 year ago

“Mostly straight forward and easy to use, but many combinations to choose from”

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Posted 1 year ago

“very easy process to book the night away that we wanted at a great price.”

Helpful Report

Posted 1 year ago

Offpeakluxury.com is rated 4.8 based on 5,850 reviews