Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,044 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,044 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of hotels.”

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Posted 2 years ago

“The customer service lady was very polite and professional when taking my booking over the phone.”

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Posted 2 years ago

“The process of changing my booking details ie to a different hotel was pretty good. The customer assistant was very good and the process ok except when my chosen credit card was not accepted because they're system stated the card isn't registered to my address - which it is ...I changed to a second card and the booking was confirmed. However the assistant could not give me a refund for card 1 for 24 hrs to be done by a manager. I find it very odd that their system could take money from my first choice card immediately , but it was not accepted !!?? I haven't received notice of refund yet .”

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Posted 2 years ago

“Good website but got stuck at the final payment section. Left a message on the firms telephone number. They called me back the following morning, payment taken over the phone and all sorted. Very good service recovery and lovely lady.”

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Posted 2 years ago

“my hotel booking was carried out in a satisfactory manner”

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Posted 2 years ago

“First time of using this site and found it quite easy to use.”

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Posted 2 years ago

“Good experience to book.”

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Posted 2 years ago

“Normally suberb and as a regular returning customer, slightly disappointed this time. I could neither log in, nor change my password, BUT Julie was absolutely super in sorting it all out!”

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Posted 2 years ago

“The information on the website did not make clear that the deal only included dinner on first night and not all 3 nights as it asked what time you wanted to book dinner on each of the 3 nights!”

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Posted 2 years ago

“The website is clear on what is on offer but not easy to order a voucher as a gift and the confirmation is disappointing as a gift”

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Posted 2 years ago

“The booking process was straightforward, hopefully the hotel will experience will be just as good”

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Posted 2 years ago

“Easy to book great value however I was on live chat asking how much to upgrade the room they did try and ring the hotel but no answer so said they would get back to me asap. The booking was for 7 days later and they took 3 days to find out the price this was a disappointment but up to that everything good”

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Posted 2 years ago

“Website easy to use - hotel Midland Morcombe in question definitely at the luxury end. Easy to use THOUGH could have got a cheaper deal perhaps eg. Booking .com - but this included evening meal!”

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Posted 2 years ago

“I would have given 5 but I had a problem trying to book on-line, so I spoke to your customer service who was extreme helpful and super efficient”

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Posted 2 years ago

“My booking was made by telephone and seems to have gone smoothly. Not having used your website I am unable to comment.”

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Posted 2 years ago

“I had difficulty paying with a Visa credit, had to use a debit card.”

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Posted 2 years ago

“The website was very easy to follow and confirmation of our booking was issued very quickly.”

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Posted 2 years ago

“Bit disappointed to find after completing our booking that we had to print off a voucher. Not everyone has access to a printer. Otherwise good service.”

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Posted 2 years ago

“Pretty easy to use. No problems.”

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Posted 2 years ago

“Interesting deals in lovely hotels, coupled with an easy booking service.”

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Posted 2 years ago

Offpeakluxury.com is rated 4.8 based on 6,044 reviews