Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,987 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from start to finish. Offpeakluxury helped me book a break for my elderly mother where we had a lot of special requirements. Nothing was too much trouble and their patience and understanding was outstanding. Will certainly be using again.”

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Posted 7 years ago

“The booking system could not have been easier and the personnel more helpful. First rate. R”

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Posted 7 years ago

“Good hotels for a very good price .”

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Posted 7 years ago

“I purchased a two day break as a Christmas present. Unfortunately I submitted the wrong date. Customer service was excellent, changing the date and adding a personal touch with a Christmas message for me.”

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Posted 7 years ago

“Very helpful member of staff , booking completed, all questions answered!”

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Posted 7 years ago

“Good hotels and excellent helpful staff to assist with the bookings”

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Posted 7 years ago

“Courteous and efficient, thankyou.”

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Posted 7 years ago

“Quick, easy to use. Gave the information I needed without the fuss of having to dig for it. The stay will show if the information was/is accurate.”

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Posted 7 years ago

“Consequently good offers and hotels around the U.K. very easy to use the website and book your stay only downside for me is we’re told upgrade on arriving it as not happened to us Even after 6/7 years ?”

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Posted 7 years ago

“Your telephone agent was extremely helpful from start to finish. We can recommend you to others. Thanks a lot.”

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Posted 7 years ago

“Just ease of being able to speak to someone when I had queries”

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Posted 7 years ago

“Good website with most of the information to hand.Prompt answering of telephone with courteous reply.Easy to book and the e-mail confirmation of the booking came swiftly and described our booking correctly. The only drawback was the cancellation policy which seems harsh bearing in mind that these are off peak bookings and alternative dates could be offered to no-one's detriment.”

Helpful Report

Posted 7 years ago

Dear Mr Naylor, Thank you for your review of your Offpeakluxury booking experience; we're so pleased to hear that the process was smooth. With regards to our cancellation terms, once within 7 days of arrival our policy becomes less flexible than when we are outside 7 days of arrival. Our offers have off peak prices all year round, and our packages are specially negotiated with each of the hotels in our portfolio to offer excellent value for money. We would always ask a hotel if they are able to offer a date change, but within 7 days of arrival it is at the hotels' discretion and we do charge a small administration fee to cover the additional work involved. We hope you have a wonderful stay - do let us know if we can assist any further ahead of your stay. Kind regards, Offpeakluxury

Posted 7 years ago

“clear descriptions”

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Posted 7 years ago

“The booking process was very easy and the e-mail confirmation arrived quickly.”

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Posted 7 years ago

“good choice and straight forward booking”

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Posted 7 years ago

“The telephone was answered fairly quickly by a charming and helpful lady. This in itself was such a pleasant change from getting the usual ‘menu’ on many other companies. Booking was straightforward and easy and confirmation came through quickly.”

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Posted 7 years ago

“I have known The Wood Norton just outside Evesham since 1953 when we moved to Worcestershire. It used to be a French Royal Residence , then a BBC property, but recently it has changed use to be a hotel. I need a "recovery base" following my left knee replacement. Following a previous similar operation on my right knee, we went for such a recovery to the Manor House hotel in Moreton in Marsh - that was excellent. However the lure of the Wood Norton could not be resisted, so we are greatly looking forward to a 3 night stay in early December. Thanks for making this "dream come true" at a price we can afford”

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Posted 7 years ago

“This is the third time I have used yourselves and the experience was excellent.”

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Posted 7 years ago

“Very easy to use, wide choice of hotels. Good offers included, and prompt service for bookings.”

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Posted 7 years ago

“The deals that are available through them are fantastic. The site is also super easy to use! Will definitely use them again.”

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Posted 7 years ago

Offpeakluxury.com is rated 4.8 based on 5,987 reviews