Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,044 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,044 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 50th birthday pressie and wanted to stay at this hotel for about 30yrs!,”

Helpful Report

Posted 7 years ago

“Excellent website with some great deals. very easy to use and great communication and service, will definitely look to use again in the future.”

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Posted 7 years ago

“very pleasant young lady at your end”

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Posted 7 years ago

“The lady (Elaine) that I spoke to was extremely pleasant and helpful. The hotel deal we wanted, which was advertised in the Daily Telegraph, had expired. However, Offpeakluxury had their own deal with the same hotel. Whilst it was rather more expensive, it was for a better category of room (which we preferred), and had some small added extras like wine and chocolates on arrival, and a late checkout. The whole booking process was quick and easy.”

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Posted 7 years ago

“Competitive offer, booking process straightforward and they called about special access arrangements to make sure those were agreable so all pretty good”

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Posted 7 years ago

“The team was very helpful. We initially booked on line. As soon as they found out the place of our choice was not available they worked with us to find a suitable alternative which is now confirmed”

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Posted 7 years ago

“I rang Offpeakluxury to find out about availability and whether we could include our dog on our trip. Stacy was very helpful and friendly and contacted the hotel and replied to us promptly within 15 minutes. We booked on the spot!”

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Posted 7 years ago

“Professional, friendly and informative. Hopefully, the break away lives up to expectation”

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Posted 7 years ago

“Quick efficient service. Booking confirmation within 12 hours despite booking out of office time”

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Posted 7 years ago

“I found the same hotel rooms, same dates with some added perks 200pounds cheaper! How CAN you not be happy with Offpeakluxury?”

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Posted 7 years ago

“My original choice of hotel was unavailable so they phoned and sent me an email suggesting other alternatives”

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Posted 7 years ago

“A much cheaper deal with extras included. Phoned the Bishopstraw hotel to check validity.”

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Posted 7 years ago

“The website was clear, gave sufficient information and was easy to use.”

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Posted 7 years ago

“All staff were very pleasant and extremely helpful. Excellent service.”

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Posted 7 years ago

“We decided to have a last minute break to the lake district and phoned Off Peak luxury to check availability at our chosen hotel and within 15 minutes we had a call back with confirmation that a room was available.Thanks for the prompt and efficient service.”

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Posted 7 years ago

“Very competing prices and excellent quality of hotels available.”

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Posted 7 years ago

“We are a little disappointed. We entered our voucher code & accessed the availability calendar, selected a date and booked time off work. We were later contacted to say we would need to change our date or pay an additional £40 for a superior room. We would have expected only available dates that corresponded with our voucher code would have been displayed.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. The date you selected for the hotel package included in your voucher was provisionally available rather than instantly available. For this type of booking it is necessary to wait for a response from the hotel before it can be confirmed. This would have shown on the booking page when the date was selected, again when the booking had been made and then on the initial confirmation emailed to you. Shortly after the reservation had been made the hotel advised us that they only had rooms of a higher category available so you were given the option to either pay to upgrade to another room type or book an alternative date. We called you to discuss the options and you decided to upgrade. We were not made aware at any point that you were dissatisfied with the process or the outcome. Please do let us know if we can assist you any further and we do hope you enjoy your stay. Kind regards Offpeakluxury

Posted 7 years ago

“Website easy to navigate. Clear and precise. Confirmation was quick”

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Posted 7 years ago

“Offpeakluxury took the time to talk with me and helped tailor my booking to my exact needs”

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Posted 7 years ago

“Failing to send me an email confirmation because of a mistake in my email address was not a good start. When giving the address I did make a point of not putting an A in Cremer. On phoning the next day it was soon put right and your staff went out of their way to be helpful.”

Helpful Report

Posted 7 years ago

Dear Mr Bellamy, Thank you for your review, although I'm sorry to hear that your email address was taken down incorrectly. Unfortunately on rare occasions mistakes such as this do occur; we would always contact our customers upon receiving an error message saying that the email had not been delivered, as confirmations are of paramount importance. I can see that in this case you called us before we received the error message, so our member of staff was able to amend your email address and re-send your confirmation while you were on the telephone with her. We hope you have a wonderful stay at Dumbleton Hall. Warmest wishes Offpeakluxury

Posted 7 years ago

Offpeakluxury.com is rated 4.8 based on 6,044 reviews