Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,176 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,176 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lady to whom I spoke was very efficient and helpful. It is the first time I have booked using OPL and I would certainly use them again.”

Helpful Report

Posted 7 years ago

“Booked a hotel for one night, there was a mistake on the booking as it was one day out, Thursday but should have been Wednesday, phoned to change 4 hours after the booking was made to be told it would be a further £17.50 to amend this. I obviously had no choice to pay as I had already spent £240. I wasn’t looking to move to a weekend, and feel that a £17.50 charge to move the date of the booking by one day is a rip off. I won’t ever use this company again after this. So please be careful when booking!!”

Helpful Report

Posted 7 years ago

Thank you for your feedback following your recent reservation. Changing an arrival date at short notice is not something we are able to carry out without contacting the hotel as it is at their discretion when the booking has been confirmed. A charge of £17.50 is made to carry out the amendment as it is not a simple transaction. We were not made aware of your dissatisfaction when authorisation was given to take payment, in fact we thought it had been resolved satisfactorily as we were able to fulfil your request. We hope you have an enjoyable stay and please do let us know if we can help you any further. Kind regards Offpeakluxury

Posted 7 years ago

“very efficient good price - got back to us quickley”

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Posted 7 years ago

“EACH OF THE AGENTS THAT I SPOKE TO WERE HELPFUL, POLITE AND KNOWLEDGEABLE. RECOMMENDED.”

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Posted 7 years ago

“Booking was done by phone, assistant was very pleasant and helpful and transaction was painless.”

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Posted 7 years ago

“They dealt with the booking quickly and efficiently.Also the operator was very cheerful and pleasant.”

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Posted 7 years ago

“Victoria, who I spoke to was very clear and helpful. It was very easy to make the booking.”

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Posted 7 years ago

“Fantastic help. Very polite and efficient . Thank you.”

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Posted 7 years ago

“Easy website and good deal”

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Posted 7 years ago

“Excellent customer service. Very competitive rates and honoured its price promise with extras thrown in. Most impressed.”

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Posted 7 years ago

“Great phone agent. Friendly and professional”

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Posted 7 years ago

“Clear & easy to use website, which gave access to an hotel of my choice, with a package offered at a good price. I will definitely use Off Peak Luxury in the future.”

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Posted 7 years ago

“I was so impressed with your booking service I emailed a letter to that effect to the Assistant Manageress. E.J.Willey”

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Posted 7 years ago

“a very good and pleasant experience 10 out of 10 the girl who dealt with my booking could not have been more helpfull john boutcher”

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Posted 7 years ago

“Staff very friendly and helpful when booking my reservation. Will definitely use the company again and will recommend to my family and friends”

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Posted 7 years ago

“The website was clear and interesting and the following telephone conversation with your representative was pleasant and extremely helpful”

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Posted 7 years ago

“Found this site during a general internet search and glad I did. Easy to book a short break at a very good rate and with some added extras such as champagne each evening and a box of chocolates in the room. Will definitely use OPL again.”

Helpful Report

Posted 7 years ago

“Headline price v different from actual price. Described as a 2night stay but the extras, for room upgrade and May booking priced per night, not per stay. This was not very explicit on the website - well, it fooled me anyway”

Helpful Report

Posted 7 years ago

Dear Reviewer Thank you for taking the time to leave your comments. We’re sorry to hear that you found the Telegraph offer you booked at The Wood Norton confusing – as we have 2 room types available at differing prices we have tried to make the pricing as clear as possible, however the prices on our website are always stated as per person in the first instance. The fact that the pricing is seasonal and that Saturday supplements apply is described both on the Telegraph’s website (in their T&Cs) and in our package inclusions. We are pleased that you have decided on a room type and date for your stay, and hope you thoroughly enjoy your visit to The Wood Norton. Warm regards, Offpeakluxury

Posted 7 years ago

“Great customer service said what she was going to do and did it”

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Posted 7 years ago

“Plenty of choice and information.”

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Posted 7 years ago

Offpeakluxury.com is rated 4.8 based on 6,176 reviews