Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,042 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

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4.8

Based on 6,042 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great deal easy booking”

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Posted 7 years ago

“Great hotel deal”

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Posted 7 years ago

“I had asked for a downstairs room as my husband has problems with stairs. Rachael from Off Peak rang me to say the hotel had arranged this & checked that all was ok, very impressed with their service.”

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Posted 7 years ago

“Easy to use website with very detailed information.”

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Posted 7 years ago

“we use them very successfully last year and the ease of this year's booking was equally easy. knowing the standard of their accommodation from last year i know what to expect this time”

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Posted 7 years ago

“Great being able to talk and book through a real person. Not only was she knowledgable and easy to converse with she brought back the days of personable service rather than the modern labour saving impersonal feelings one gets from self service. Assuming the hotel stay is anywhere near as good as her assistance we will happily return to book further holidays in the future”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Particular arrangements made quickly and efficiently”

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Posted 7 years ago

“Good website, fairly easy to use. Unhappy though that when I asked for a VAT receipt I was emailed back to say I couldn't have one until I checked out of the hotel in December. I have paid in advance, VAT receipt now please!”

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Posted 7 years ago

We appreciate you have paid in advance for your hotel reservation however the VAT invoice is issued shortly after your stay as the tax point is the checkout date and we do have flexible cancellation and postpone terms. We are sorry if this was not made clear when your request was made. We will arrange for a VAT receipt to be emailed to you today and should you cancel or amend your booking prior to arrival we will amend this if necessary. Please do let us know if we can help you any further and we do hope you enjoy your stay. Best wishes Offpeakluxury

Posted 7 years ago

“Good hotel at the right prices.”

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Posted 7 years ago

“It was our 40th wedding anniversary and we were upgraded to a suite - it was fantastic :)”

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Posted 7 years ago

“Staff ALWAYS friendly and helpful at all times It is a pleasure to speak to off peak luxury at any time Keep it up!”

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Posted 7 years ago

“Easy website to use. Follow up e mail with information about pre booking tables in hotel restaurant was very helpful.”

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Posted 7 years ago

“The staff at OPL where all very helpful and found us accommodation at a hotel, that in writing left me feeling excited to stay in. Until the actual reality of the place which has been quite a let down. The lamphrey hotel does not have any luxury elements to it and does not deserve to be in one of the hotels you offer. The quality of food is not good, the choice is limited to start with and when they keep running out of things on a limited menu it becomes exasperating. The room we are staying in has a stale old smoke smell despite there begin a non smoking room sign on the door.The communal lounge smells the same. The housekeeping staff are very noisy and wake up to their chatter at 8 in the morning and continues throughout the morning,cheerful staff do their job well but are too noisy and not considerate to paying guests in this way. The only saving grace is they have a lovely swimming pool as I'm an avid swimmer and have enjoyed this aspect of the holiday and the setting of the hotel. This holiday has not been worth the £700 for 4 nights as our summer holiday. This is the third time I have used OPL this one has been the poorest for value for money. Disappointed customer.”

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Posted 7 years ago

We are pleased to hear that you found the staff at OPL to be very helpful however disappointed that you were not satisfied with your stay. The issues you have raised will be looked into by the hotel's management team, particularly as you feel it should not be on our website. Based on reviews submitted by our customers the overall rating for this hotel is 4 out of 5 so it would appear that your stay was not typical of that usually experienced. As soon as a reply has been received from the hotel we will return to you personally. We do hope we will have the opportunity to assist with a future hotel stay as we appreciate this is the third time you have used OPL. With best wishes, Reservations Manager Offpeakluxury

Posted 7 years ago

“Called back after liaising with the hotel about a request”

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Posted 7 years ago

“Have used Offpeakluxury several times over the last couple of months - excellent service and I have to say, their Customer Service girls go the extra mile !!!! Have spoken to Sophia, Jemma, Rachael and Lucie and all have been so helpful. Lovely to call and get a voice not a machine. Well done Offpeak!! And Thankyou.”

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Posted 7 years ago

“Very easy to book with no problems”

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Posted 7 years ago

“Easy to use booking site”

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Posted 7 years ago

“Rachel was fabulous in her customer service helping rearrange our stay due to our child's illness. So has made the whole experience stress free and very present. Huge thanks”

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Posted 7 years ago

“Absolutely fantastic value for money and fantastic property thank you”

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Posted 7 years ago

Offpeakluxury.com is rated 4.8 based on 6,042 reviews