Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,057 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

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4.8

Based on 6,057 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and easy to use”

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Posted 9 years ago

“The booking site is clear and the various offer options explained. Booking is easy and fast.”

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Posted 9 years ago

“Excellent friendly service and nothing is too much trouble”

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Posted 9 years ago

“Easy to book”

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Posted 9 years ago

“Simple booking process, very efficient.”

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Posted 9 years ago

“Lovely friendly telephone conversation. Informative.”

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Posted 9 years ago

“The lady who answered, Julie, spoke with confidence and in a polite manor and as such conveyed confidence and authority which in turn helps assure the customer. She also asked the hotel a question and came back to me.”

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Posted 9 years ago

“Great deal and easy to book”

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Posted 9 years ago

“helpful and polite will use again.”

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Posted 9 years ago

“The quality of the website and the quality of the offers available.”

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Posted 9 years ago

“a VERY EFFICIENT RECE[PIONIST who contacted the hotel to satisfy my queries”

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Posted 9 years ago

“Expert information and assistance”

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Posted 9 years ago

“I was treated with respect and courtesy throughout the process and when I got dates mixed Rachael was very helpful and re arranged the dates with no penalty. We shall look forward to the break and to another booking when a suitable break comes available.”

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Posted 9 years ago

“The hotel was fine but there was clearly a disconnect between what we think automatic upgrade means and what the hotel thinks it means. The reception desk staff appeared unfamiliar with the deal we had purchased and indeed the concept of automatic upgrade. We were offered one room (in the hotel annex) which involved many stairs when we said this was unsuitable as I am recovering from heart surgery another (superior) room in the hotel was available, when the door of the shower in this (minuscule) room was broken there was a third room (quite decent this one) available on the third floor. At all times we were made to feel like we were 'blagging' an upgrade - the whole point of purchasing this deal was that we got the best that was available without fuss. There was also some confusion about the champagne tea purchased as part of the deal with staff unwilling to serve the champagne 'until we have checked that its been paid for' - out loud in the bar. We may have been partly responsible for this confusion as we hadn't booked the tea (we were unsure when we were leaving) but the girl at the desk had assured us it would be fine to just turn up at the bar at teatime The hotel was lovely and the staff were very attentive and good at their jobs notwithstanding their complete ignorance of procedures around your deal.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, although I am sorry that the staff at the hotel seemed to be unsure of the offer you had booked - I will contact the management team at the hotel and pass on your comments for investigation to ensure that all staff are aware of the offers available through us. With regards to the upgraded room; this is included in the offer as being subject to availability rather than automatic. Hotels are not always able to offer these, although I am glad that the third room you saw was suitable for you. Had we been aware of any medical conditions prior to your stay we could have enquired about availability of a room which met your needs. We are also always happy to contact our hotels prior to booking in order to see if upgraded rooms are available, although a supplement is generally charged in order to guarantee an upgrade ahead of a stay.

Posted 9 years ago

“Efficient and clear”

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Posted 9 years ago

“First time of seeing OPL! Most impressed by the details of the venues. Telephone enquiry was equally satisfactory.”

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Posted 9 years ago

“Dates were available closest to our original dates which was acceptable”

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Posted 9 years ago

“Good combination of activities”

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Posted 9 years ago

“Call quickly answered.”

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Posted 9 years ago

“Good customer service”

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Posted 9 years ago

Offpeakluxury.com is rated 4.8 based on 6,057 reviews