Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,036 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,036 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service on the initial enquiry. A comprehensive description of available hotels was forwarded.”

Helpful Report

Posted 4 years ago

“Very user friendly site”

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Posted 4 years ago

“Good choice of hotels in interesting locations”

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Posted 4 years ago

“Booked through OPL for a 3 night stay at Taplow house country hotel in August 2021. You would expect a four star hotel would be clean. We had the worst experience of a filthy executive room and disgusting bed covered in urine stains. The hotel staff and management were horrendous, rude and couldn’t care less. We couldn’t stay there and We will never go back. OPL need to select their “luxury” hotels more carefully. OPL have not helped us and will not help us with a refund we are entitled to”

Helpful Report

Posted 4 years ago

Dear Customer, I am so sorry to hear of the issues which you experienced during your stay at Taplow House Hotel. It is disappointing to hear that you have stated that OPL have not helped us and will not help us with a refund we are entitled to. As you are aware, we have been in contact with the hotel and in constant communication with you at every step to resolve your issues and get you a satisfactory result. We have now processed the partial refund which you were happy to accept. Once again, I would like to thank you for your feedback and again please accept my apologies for your disappointing stay which clearly fell well below your expectations. Kind regards Offpeakluxury

Posted 4 years ago

“Service is second to none. Advisors are very helpful”

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Posted 4 years ago

“Very helpful and efficient”

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Posted 4 years ago

“Our first experience is, so far so good. Our agent was particularly efficient and delivered on a return call after contacting our chosen hotel to ask for a special request. We look forward to our short break and will consider your company again.”

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Posted 4 years ago

“The site allowed us to complete all our requirements but when we came to paying the site froze when we had put in card details. We were therefore concerned that our finances were open to abuse. We phoned and your office and your employee cancelled our attempt to book and made the booking with us on the phone. Andrew Montgomery”

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Posted 4 years ago

Dear Mr Montgomery I am sorry to hear of the issues which you experienced during your booking process. We were not aware of any technical issues on our website at the time, I'm pleased that you were able to call us and complete your booking. We can assure you that we use a secure payment system and your payment details cannot be seen or accessed. Once again, I would like to thank you for your feedback and do have a lovely forthcoming stay at Atholl Palace. Kind regards Offpeakluxury

Posted 4 years ago

“Lovely hotels all offering added value will define use again”

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Posted 4 years ago

“Offpeakluxury allows us to look for a quality hotel with fine dining options and inspires us to take much needed breaks, finding hotels in areas we might not otherwise consider. Would love to see more hotels avaible in the southwest area in the future and maybe some specialised festivities or local events of interest included”

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Posted 4 years ago

“This is the first time I have booked with Off-peak luxury, and up to now I am totally satisfied with the pleasant way in which my booking has been handled. I will update my review following my short break in October”

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Posted 4 years ago

“Staff on telephone very helpful when I had a problem booking on line.”

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Posted 4 years ago

“Quick response. Sorted out our queries promptly”

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Posted 4 years ago

“Very helpful friendly staff. Good service”

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Posted 4 years ago

“Very disappointed with off peak luxury Due to lack of up to date information on its web site Therefore leading to a very disappointed vacation. Restaurant fine dining was not available & had not been available For around a year !”

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Posted 4 years ago

Dear Customer, I'm sorry that you feel you were misled by the information on our website. We can however only update our website should the hotel inform us of any changes and amendments, and unfortunately we were not informed of any changes prior to your stay. During these times, many hotels are working with reduced menus. We have contacted the hotel and we are waiting for the hotel to update us with up to date menus and restaurant changes, as soon as we receive these we will update our website accordingly with the new information and menus. Once again, I would like to thank you for your feedback and again please accept my apologies for the issues faced during your stay. Kind regards Offpeakluxury

Posted 4 years ago

“Very helpful operator Julie and knowledgeable. If this break is a success , we shall be a returning customer .”

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Posted 4 years ago

“Straight forward website, using a gift voucher.”

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Posted 4 years ago

“Very helpful staff”

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Posted 4 years ago

“Website easy to understand and to navigate through, even for a non tech person!!”

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Posted 4 years ago

“Very helpful and polite.”

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Posted 4 years ago

Offpeakluxury.com is rated 4.8 based on 6,036 reviews