Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,067 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,067 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both ladies I spoke to were very helpful and booked everything for me”

Helpful Report

Posted 3 years ago

“Very easy to book as I had to have a live chat most helpful.”

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Posted 3 years ago

“Excellent information regarding hotels, great deals and very easy to book.”

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Posted 3 years ago

“The website popped up in a Google search and I’m so pleased it did. The booking process was clear and simple. It was also a very good deal.”

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Posted 3 years ago

“I made booking over the phone and it was easy and Leanne was very helpful and patient”

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Posted 3 years ago

“Of all the hotel sites I researched, Offpeakluxury provided the best value DB&B at the hotel of choice. Elaine was very attentive to my specific requirements and responded very quickly having confirmed her need to communicate with the hotel. The cancellation terms and conditions were clearly explained. You get the 'extra personal' touch and care with Offpeakluxury”

Helpful Report

Posted 3 years ago

“My partner Realised he had made a mistake on booking within 1 hour of booking, they would only amend at a fee of £35, or cancel for £35. They were also charging £50 more than any other site, when i did some research. So I cancelled and it was cheaper even with the £35 charge DO NOT TRUST”

Helpful Report

Posted 3 years ago

We are disappointed that you left a 1 star review. Our cancellation terms are made very clear at the time of booking, and were accepted when you completed your booking online. To avoid paying a cancellation charge, we have offered to issue a voucher for the full amount which is valid for 12 months from the date of cancellation. This can be used towards another package or hotel if preferred. You can also amend your dates free of charge. Regarding our package prices, we do offer a price match guarantee. We are confident that our packages will regularly offer the best value around. However, if you find you could have booked the same package on the same terms elsewhere for less, we'll not only refund the difference but also give you a £25 credit towards a future booking. We do believe that our cancellation terms are very flexible. Kind Regards Offpeakluxury

Posted 3 years ago

“Whilst we have stayed at the hotel previously in a canal view room our friends have not. Would have been nice to be able to choose a specific room and to not have to book the same rooms. We would have preferred a standard room at the cheaper price”

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Posted 3 years ago

“The website is very informative and easy to use and the member of staff I spoke to could not have been more helpful. Very impressed.”

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Posted 3 years ago

“Fantastic service and really helpful staff - highly recommended”

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Posted 3 years ago

“Excellent friendly service when I telephoned for particular requirements.”

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Posted 3 years ago

“Informative, a great deal, helpful and efficient communication”

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Posted 3 years ago

“Very good - Mary was very helpful and efficient. Process straightforward.”

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Posted 3 years ago

“I found this website easy to use.”

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Posted 3 years ago

“I had to change my booking dates and Julie was particularly helpful during this process.”

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Posted 3 years ago

“quick and easy”

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Posted 3 years ago

“Member of staff was very helpful”

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Posted 3 years ago

“Fantastic speedy customer service helpful & polite.”

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Posted 3 years ago

“Very helpful. Called me back after finding answers to a couple of my questions before I finalised my booking.”

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Posted 3 years ago

“Very easy to book with on there website got a lot better deal than direct with the hotel.”

Helpful Report

Posted 3 years ago

Offpeakluxury.com is rated 4.8 based on 6,067 reviews