Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.76

4.8 Rating 6,183 Reviews

97 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,183 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use the website and everything well explained.Thanks.”

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Posted 3 years ago

“Lovely selection of hotels, great quality with spa facilities available too.”

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Posted 3 years ago

“Excellent service by knowledgeable and patient staff (Mary).”

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Posted 3 years ago

“Staff members were efficient, polite and friendly.”

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Posted 3 years ago

“Good service with good telephone manner”

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Posted 3 years ago

“Booking was easy, helpful polite staff, very good price too.”

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Posted 3 years ago

“Excellent service and great pricing”

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Posted 3 years ago

“Very easy to book and amazing deal - good description of hotel and rooms.”

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Posted 3 years ago

“Never used this website before, very quick, straightforward, easy to use and good Value”

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Posted 3 years ago

“Booking recently done was instant, with no issues at all, doing it online. Glad l found your site, plan to use it again.”

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Posted 3 years ago

“The lady I spoke to was very helpful, polite and amazing at her job! Full credits to her for explaining the process and booking it last minute for me!”

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Posted 3 years ago

“Very polite and friendly agents. Everything clearly explained.”

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Posted 3 years ago

“The service I received was very good and the people I spoke with were extremely helpful. They did their best to arrange everything I required, I will use this again.”

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Posted 3 years ago

“Very good website except the room we had booked was not available at the hotel.”

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Posted 3 years ago

“Easy to use and clear”

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Posted 3 years ago

“Excellent friendly and prompt service by Customer support”

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Posted 3 years ago

“Very pleasant experience. Easy to book”

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Posted 3 years ago

“As always, booking was very easy. The person dealing with my booking was very friendly, helpful and efficient. Very good experience.”

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Posted 3 years ago

“polite and efficient”

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Posted 3 years ago

“The response to email queries were good but upon making the final booking I had to speak to a couple of members of your team by telephone. Unfortunately there were some issues with the transaction and I did not appreciate the response that I received from one of the staff. She was abrupt and unhelpful, responding to a request I made with a tone that wasn’t very courteous. All In all I think I could have made the same booking with the hotel direct and avoided the booking fee. Which considering the final element of the service I’m not sure it was worth it. I would think twice about using your services again.”

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Posted 3 years ago

Dear Customer Obviously we are disappointed to receive a 3 star review, and we're sorry the process failed to match your expectations on this occasion. However, having listened to the call, we do not feel the agent was being unhelpful, but was rather trying to be factual in her response and following correct procedure. There are security procedures that must be carried out when card payments are taken. Unfortunately, as your original method of payment did not match the address provided my colleague was unable to process this transaction. The second card provided matched the address and your booking was completed. All costs are shown upfront including our booking service fee. There is no obligation to book with us, and we also offer a Price Match guarantee should you find the same offer cheaper elsewhere (terms and conditions apply). We hope you have an enjoyable stay with the Devonshire Arms hotel. Kind Regards Offpeakluxury

Posted 3 years ago

Offpeakluxury.com is rated 4.8 based on 6,183 reviews