Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,030 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,030 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly service”

Helpful Report

Posted 1 month ago

“We find the customer service staff very helpful and efficient. We have made a few bookings in recent times and have generally been pleased with the packages we have received. Our only quibble is that we rarely pay the advertised price as when our booking is processed the hotels tend to require more money for the room type we specify, especially when requesting accessible facilities.”

Helpful Report

Posted 1 month ago

Dear Mr Coar, Thank you for your kind comments about our team and the service you’ve received. In some cases, when specific requirements are requested, such as accessible facilities, a different room type may be needed to ensure the hotel can meet those needs comfortably and safely. These rooms can sometimes be priced differently by the hotel, which can result in a change from the initially advertised rate. We always aim to be transparent about any price differences before confirming a booking and will continue to work closely with our hotel partners to secure the best possible options for our customers. We appreciate your feedback and hope to assist you again soon. Kind regards Offpeakluxury

Posted 1 month ago

“Easy to book and use with swift response”

Helpful Report

Posted 1 month ago

“This company are great to deal with. The are easy to contact by phone or email and always organise all details of the trip efficiently”

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Posted 1 month ago

“You can speak to Customer Services in quick time. Mary was very helpful & knowledgeable with good communication skills..”

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Posted 1 month ago

“This was our first booking with your organisation having received a voucher from a relative. We were impressed by the range of hotels and the help in making our booking. The communications were helpful and timely which was impressive since this over a holiday period and always conducted in a friendly way.”

Helpful Report

Posted 1 month ago

“I called the office searching for any hotels that were close to where we needed to stay and the staff were extremely helpful. They spent lots of time with us until we were satisfied. We booked the hotel but a day later off peak called to tell us the hotel was completely booked. Again they spent lots of time trying to help with a new fit. The succeeded and were extremely helpful in all their efforts. It was a pleasure talking with them.”

Helpful Report

Posted 1 month ago

“Good communication overall through e mail, although explaining the switching of the voucher to monetary wasn’t clearly explained, especially when same code is used, also not explained what happens to your change. £225 for hotel, £250 voucher value!”

Helpful Report

Posted 1 month ago

Hello Alison, Thank you for taking the time to share your feedback. I’m really pleased to hear you found our email communication helpful, but I’m sorry that the process for switching your voucher to a monetary value wasn’t explained as clearly as it should have been. To clarify, when a voucher is converted to a monetary value, the same code is retained for use at checkout, and any remaining balance is kept on the voucher for future use within its validity period. I appreciate that this wasn’t made obvious during your booking, and we’re currently looking into how this can be made much clearer for our customers. Thank you again for your feedback, it genuinely helps us improve the product and experience we offer. Kind regards Offpeakluxury

Posted 1 month ago

“Having found an offer online, I wanted to find out if you the hotel had a lift. I rang and spoke to Danny who help complete my booking and was very helpful with my concerns. .”

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Posted 1 month ago

“Excellent service as usual after many years .”

Helpful Report

Posted 2 months ago

“The website is very clear and easy to use and they had good offers for the hotel we chose”

Helpful Report

Posted 2 months ago

“We have had a bad experience with the hotel we originally booked as we were notified some time after booking that the hotel was closed on our chosen date, then, having changed our date, the hotel said it could not honour our booking - with just a week to our visit. Toni at Offpeakluxury has been helpful in sorting out our transfer to a new booking, but overall not a good experience.”

Helpful Report

Posted 2 months ago

“The quality of customer service was excellent the ladies i dealt with were so helpful and genuinely helped to meet all my requirements, the package I received was very good value and will always look to the website for deals.”

Helpful Report

Posted 2 months ago

“Very easy and all information given on site.”

Helpful Report

Posted 2 months ago

“I tried to book 2 rooms which the website allowed but as it went to the next page your website changed it to 2 doubles. I reset and tried it again, the same thing happened again. I just hope the hotel can accommodate us”

Helpful Report

Posted 2 months ago

Hello Mr Higton, Thank you for letting us know about this. I’m really sorry for the frustration caused while trying to make your reservation. What you’ve described isn’t the experience we want our customers to have. Looking at your booking, the package you have booked is for a Club Double which is why the website has changed the room type to a double. However it would appear that some of these rooms can twin which I think is what you initially requested. I will arrange for our customer support team to look into this and get in touch with you as we want to ensure that the correct room type is allocated. Thank you again for bringing this to our attention and we hope you have a wonderful visit. Kind regards Offpeakluxury

Posted 2 months ago

“I was very pleased our quick you responded to my question and arranged my booking thank you”

Helpful Report

Posted 2 months ago

“Well handled booking”

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Posted 2 months ago

“Service was extre.ey good, poffessioa. And speedy”

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Posted 2 months ago

“I booked a luxury Gourmet weekend break for my wife and I. The Hotel/Spa is lovely, the Off Peak Luxury website was very easy to navigate, and the price was right. I contacted the venue to see if I could get a better price and they told me they couldn’t match it as they didn’t package breaks like Off Peak Luxury does. They also said many of theirs guests come to them via OFF Peak Luxury and they have a great working relationship with them, which was good to hear.”

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Posted 2 months ago

“Very easy to book with a good price!”

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Posted 3 months ago

Offpeakluxury.com is rated 4.8 based on 6,030 reviews