Item was delivered later than promised according to their website. When opened on my son’s birthday (same day it arrived) the charter did not work and there seemed to be issues with the hoverboard itself. After chasing I finally received a new charger a week later. That did work but proved there was an issue with the board, only the right side worked properly and the left was intermittent. Now chasing a response to return it. The customer service from this company is shocking. From ignoring you to condescending. They are not available at weekends and start late each day. Will only recommend people avoid this company and this product based on my experiences