I ordered a hover board bundle for my daughter for Christmas after it was advertised that the hoverboard had a guaranteed delivery date of 22nd December. DPD made contact the following morning after I had ordered the item and said that the delivery would probably be after Christmas. Having contacted Official Hoverboard asking for a full refund so that I could go to a shop in time to buy a hover board for Christmas Day, I was emailed by customer services stating that the hoverboard would definitely arrive before Christmas and that they have a contract with DPD to guarantee delivery before Christmas. No hoverboard later, and zero contact from either DPD or official Hoverboard has left me completely infuriated. Why advertise a guaranteed delivery date that can’t be kept, especially when it is a child’s gift for Christmas ??The worst part is that there was enough time for me to recover the situation before Christmas Day if the cost of this item was refunded when I asked. I deeply regret using Official Hoverboard to purchase this Christmas gift.