“The two-drawer filing cabinet arrived on time and in good condition when unpacked. However, the loose parts to be fitted had come adrift from the tape used to secure them, which left me an extremely difficult task of extracting them without completely dismantling the drawers. This was eventually achieved by tipping the unit on its side and clawing the parts to a point where I could get my hand/arm in to retrieve them. It rather spoilt the arrival of the unit, although it is now in a usable condition.”
“The desks and pedestals are very nice. Easy to assemble with clear instructions. My only negative comment is that I received an email from Cyrus TMS which made no reference to Office Supermarket and I assumed it was spam so it was a surprise when the delivery was the next day and no one was in the office as we did not expect such a quick delivery.”
“Excellent company, great communication beforehand specifying date and delivery time window. Prompt delivery that arrived sooner than expected. Love the table”
Thank you for your review and I am sorry to hear your chair arrived damaged. After looking into this I can see that we delivered the chair on Friday, and you informed us of the damage. We responded the same day asking for images of the damage, which you then sent.
We responded Monday to advise that a replacement chair was being sent out, and this should be delivered by Wednesday (today). We are sorry for the damaged chair, however we have dealt with this and resolved it within 3 days and at no point did you raise that you were not happy as to how this was dealt with. We hope you are now satisfied and will reconsider your initial review.
“Order process was easy to understand and complete.
Communication on delivery very good.
Delivery driver extremely polite and helpful.
Products bought are perfect for the purpose they were needed.
I’m a very happy customer with a lovely new desk.”
