NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 16,283 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 16,283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 21st August 2026

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use website, good product range with good information. Enabled me to make the right choice for my trail shoes - which were then delivered promptly and well packaged. Great shoes also!”

NorthernRunner.com 5 star review on 13th January 2025

Helpful Report

Posted 1 year ago

“Purchased a pair of shoes that were too small and returned them with no problem and my money was back in my account that morning. Thank you”

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Posted 1 year ago

“Item was delivered quickly and I was kept informed throughout.”

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Posted 1 year ago

“I received excellent servce. from Northern Runner. Goods were ordered (from stock), despated and received within 2 working days. No fuss. No problems. Just simple, effect service!!”

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Posted 1 year ago

“Excellent on price, and the product was shipped and arrived as expected. Good all round service.”

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Posted 1 year ago

“The Internet directed me to Northern Runner. I have wider than average feet, so I need a wide fitting, and they had them in stock, and bosh, they were ordered, and they arrived promptly. Job done. I don't know why reviews ask for photographs to be downloaded – they are a pair of trainers, we all know what they look like!”

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Posted 1 year ago

“These were the best price Hoka Arahi 7 in wide that I could find. I already knew the arahi is a great shoe. I paid for faster delivery and they arrived a day earlier than expected. I will use Northern Runners again”

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Posted 1 year ago

“Good service although there was a small issue with the logo on the jacket (letter missing ) and when I informed them I got no response.”

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Posted 1 year ago

“Excellent company, speedy delivery.”

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Posted 1 year ago

“Speedy service and the shoes are perfect.”

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Posted 1 year ago

“Thanks for a very efficient service. Both the Karhu and the Innov shoes are just what I wanted.”

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Posted 1 year ago

“Good price for Dexshell waterproof socks with speedy free tracked delivery”

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Posted 1 year ago

“2nd order in as many weeks ,easy ordering, nice discount for previous order and extremely fast delivery service !! Delivery was a couple days Happy Chappie here !!”

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Posted 1 year ago

“As good as the last 3 pairs I've had. Love the comfort.”

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Posted 1 year ago

“Efficient despatch and swiftly received. Shoes didn't fit so had to return. Again, all handled smoothly.”

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Posted 1 year ago

“I've ordered through Northern Runner before and was pleased with their Customer Service. Ordered again recently and was not disappointed - quick delivery, item as ordered. Thank you.”

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Posted 1 year ago

“Was able to go to store in Newcastle to verify size but then ordered on-line as shoe was not in stock at that store. Received a discount compared to in-store price. Sales person at store was helpful and his comments were spot on for how the shoe would feel when running. Delivery was ahead of schedule. I will use NorthernRunner again in the future as I have been challenged finding extra-wide fit running shoes locally in Northumberland.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Hi arrived on time, happy customer”

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Posted 1 year ago

“Ordering easy and package arrived quickly”

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Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 16,283 reviews