NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 15,057 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,057 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and kept updated along the way, easy exchange process too, highly recommend”

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Posted 8 months ago

“Great service, sorted my return swiftly. Friendly lot”

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Posted 8 months ago

“Emailed regarding a dirty shoe. Never got a response. Found automated emails a little rude.”

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Posted 8 months ago

“This a great online store: they offer good prices on a wide range, dispatch promptly, and handle returns well.”

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Posted 8 months ago

“Really good service and product. The item turned up earlier than expected and was well packaged.”

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Posted 8 months ago

“Super helpful and speedy shipping. Incorrect size intitially sent out, however, great communication and rectified straight away with a new pair sent via 24hr delivery! Fantastic!”

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Posted 8 months ago

“Good price, great item and prompt delivery can't really ask for anything more.”

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Posted 8 months ago

“A good experience. The trainers are excellent and make running extremely enjoyable, especially having weak ankles.”

NorthernRunner.com 5 star review on 5th August 2025

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Posted 8 months ago

“Everything was delivered as ordered. Everyone was very easy to deal with and I wouldn't hesitate in purchasing from Northern Runner again.”

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Posted 8 months ago

“Brilliant product at a superb price very quickly delivered, thanks folks 😁”

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Posted 8 months ago

“Posted fast and at a very good price”

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Posted 8 months ago

“Northern Runner are a fantastic supplier, especially of Topo shoes and other wide toe box options. But even more than that, they are incredibly knowledgeable and friendly. I have rung them on many occasions to get advice about shoes because I live too far away to drop in for a chat and they have always taken the time to answer all of my questions. Quick delivery and great customer support, thank you!”

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Posted 8 months ago

“Ordered a pair of shoes in last years model as I preferred those, they were out of stock in my preferred colour and they were very quick to apologise and sent photos of alternative colourway as an option, which I was happy to accept. Very reasonable price also, and great customer service.”

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Posted 8 months ago

“Very good service, been buying shoes and other products from here since 4 years.”

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Posted 8 months ago

“Got Hoka trainers' at a super price, fast delivery as well, many thanks”

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Posted 8 months ago

“First time ordering from Northern Runner online & I'm super impressed. Great website layout so it was easy to find the shoes I was looking for. Fantastic value for money including free postage in UK. Easy to place the order & complete payment for the shoes. Great communication from the team at Northern Runner updating me re' ETA of my delivery. My Brooks Ghost 16 arrived promptly, fit perfectly & I love them. Will definitely consider ordering from Northern Runner again & have already recommended them to my sister who is looking for new trainers.”

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Posted 8 months ago

“Delivered promptly. Brooks Adrenaline trainers were a perfect fit, very comfortable at a reasonable price. I would definitely order from Northern Runner again.”

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Posted 8 months ago

“Quick delivery, I phoned the company up to check something I was unsure of, superb experience. Excellent service overall.”

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Posted 8 months ago

“Good service, shoes arrived after a couple of days.”

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Posted 8 months ago

“Arrived in good time and easy ordering. Not so many shops had the 9 size so great to support and purchase.”

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Posted 8 months ago

NorthernRunner.com is rated 4.9 based on 15,057 reviews