NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 13,978 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 13,978 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 24th October 2025

Gary Jones

Reg C

NorthernRunner.com 5 star review on 24th August 2025

Becky Silver

NorthernRunner.com 5 star review on 25th July 2025

Jennifer Harding-Kirk

NorthernRunner.com 5 star review on 13th June 2025

Elizabeth Mallett

NorthernRunner.com 5 star review on 25th May 2025

Anne Youngman

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Northern Runner were fine but the OMM Supersonic insulated running smock is very tight for its indicated size.”

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Posted 1 year ago

“Bought a few pairs as I wasn't sure about the fit, very easy to return unwanted pairs”

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Posted 1 year ago

“Shall order again my only problem is paying for returns. If u can find another website that has free returns then thats always my preference.”

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Posted 1 year ago

“great website and east to order items and prompt delivery.”

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Posted 1 year ago

“Great company. No fuss and everything always arrives promptly.”

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Posted 1 year ago

“Would have been 5 stars but sent my trainers to the wrong address down the street other than that very happy with my purchase.”

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Posted 1 year ago

“Topo Pursuit arrived on time and they are really comfortable on the trail and tarmac. There's plenty of cushioning in the heel and midsole and plenty of room in the toebox, plus I really like the zero drop as my achilles have stretched enough now to make them a comfortable shoe. They are a little on the expensive side but they do appear to be made of stronger material in the uppers than my old choice of zero drop shoes, which split after 5 months. I took the "Pursuits" out over the local moors and they gripped the rocks really well, on the down side they don't dry out as fast as other trail shoes but I think that has something to do with the stronger, thicker material used in the uppers. This ought to make them last longer too as I have some multi-day hikes coming up.”

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Posted 1 year ago

“Very happy with my purchase of brooks Adrenaline running shoes. Exactly as described, free p&p and a decent price.”

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Posted 1 year ago

“Excellent service in store but didn’t have my size so needs to order online, very quick delivery however the shoes were not a good fit for me so needed to return for a refund but excellent service through out”

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Posted 1 year ago

“I ordered a pair of runners in the sale and got them delivered within days . Process was quick and I am well pleased with the shoes and delivery 😁”

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Posted 1 year ago

“Sent my trainers back for a refund,still not appeared on my credit card week later”

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Posted 1 year ago

“Really helpful with telephone advice when I bought New Balance 1080v12 on line. Follow-up customer service was excellent. Very happy customer.”

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Posted 1 year ago

“Trainers were dispatched straight away. Unfortunately Royal Mail let the side down with a big delay however Northern Runner refunded the postage and were very good at chasing up the order and getting back to me. Trainers received in perfect condition.”

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Posted 1 year ago

“Excellent service. Trainers arrived on time”

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Posted 1 year ago

“Arrived on time and very happy with trainers thank you 😊”

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Posted 1 year ago

“Came across Northern Runner online, offering a great choice and range of running shoes/gear. They were the cheapest for Brooks Cascadia GTX. Order placed and paid for next day delivery, unfortunately Evri failed to deliver and parcel disappeared for a further 24 hours. Item arrived box damaged, but product not. Unfortunately, the Cascadia's were not for me, fit too wide on toe box unlike my Ghosts. Overall NR great service, but typically Evri let the side down. Dpd would be a better choice of courier in my opinion.”

Helpful Report

Posted 1 year ago

“I believe this is the start of a great shoe. However , everything does not need to be so light. I need to feel the shoe on my foot. Not heavy, but a sense of some weight gives balance to my stride. I'm surprised the makes of these shoes don't sense the balance that a sense of weight has for your stride. you have gone too far in lightening things up/ Get real and you will be on your way to a great shoe. thanks John”

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Posted 1 year ago

“Love the running shoes. Great service and advice about size : manufacturer.”

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Posted 1 year ago

“Nice shoes, effective delivery, great price”

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Posted 1 year ago

“I'm very happy with the Shoes...”

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Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 13,978 reviews