NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 13,321 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 13,321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 13th June 2025

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came across Northern Runner online, offering a great choice and range of running shoes/gear. They were the cheapest for Brooks Cascadia GTX. Order placed and paid for next day delivery, unfortunately Evri failed to deliver and parcel disappeared for a further 24 hours. Item arrived box damaged, but product not. Unfortunately, the Cascadia's were not for me, fit too wide on toe box unlike my Ghosts. Overall NR great service, but typically Evri let the side down. Dpd would be a better choice of courier in my opinion.”

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Posted 1 year ago

“I believe this is the start of a great shoe. However , everything does not need to be so light. I need to feel the shoe on my foot. Not heavy, but a sense of some weight gives balance to my stride. I'm surprised the makes of these shoes don't sense the balance that a sense of weight has for your stride. you have gone too far in lightening things up/ Get real and you will be on your way to a great shoe. thanks John”

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Posted 1 year ago

“Love the running shoes. Great service and advice about size : manufacturer.”

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Posted 1 year ago

“Nice shoes, effective delivery, great price”

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Posted 1 year ago

“I'm very happy with the Shoes...”

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Posted 1 year ago

“Good service Many thanks”

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Posted 1 year ago

“I used Northern Runner for a number of years and have been impressed with the service and prices. They have some of the best prices I have seen in the UK.”

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Posted 1 year ago

“This is my third purchase from NorthernRunner.com in a few months and I am fully satisfied. The transactions are smooth and the range of products is wider than that offered by other online retailers (e.g., I can find Topo and Altra, the former usually not available in the UK). I would suggest improving the packaging and offering free returns (at least for repeat customers).”

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Posted 1 year ago

“Overall my experience was positive, but please consider your delivery company you working with as they can harm your business too. In my case parcel was delivered by EVRI and their service is below the ground.”

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Posted 1 year ago

“Good prompt service. I find myself going back to them every time I need a new pair of wide running shoes.”

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Posted 1 year ago

“I ordered some Topo performance gaitors which arrived in good time, thankyou.”

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Posted 1 year ago

“Very quick ,and free,delivery . Website easy with good discounts . Refunded by shoes that didn’t fit with no issues .”

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Posted 1 year ago

“I only got laces but pleased with them and arrived in a timely fashion”

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Posted 1 year ago

“Excellent delivery as promised! Great shoes - the most comfortable trainers ever!! Thank you!”

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Posted 1 year ago

“Went into the shop for some advice and to try on some running vests, great staff super informative always mega helpful. Left the shop after ordering the colour online I wanted, only for the item to arrive damaged sadly. Safe to say it was pretty disappointing having paid for fast delivery so I had it for a trip at the weekend. Now after speaking to staff it was a fault from the manufacturer and very kindly the guys sent me out a new vest again to where I was going to be ready for my day out. Very helpful, good service, awesome that they were able to send me a replacement in time, just cant help but think It would have been avoided had the gear been checked over before sending it out. Other than that top service.”

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Posted 1 year ago

“I bought 2 OMM pack strap pods. They arrived early, Thanks. I haven't had the opportunity to use them yet but they fit great and I'm sure they'll do their intended job.”

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Posted 1 year ago

“Good quality shirt, as described and great value for money. My only moan is that it arrived screwed up, as did the invoice.”

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Posted 1 year ago

“I purchased my trainers online. I like them, and they fit. The purchase was smooth and quick. The delivery was expedited and efficient. The only issue I have with this purchase is that I would have loved to buy my trainers in the store. I went to Newcastle specifically to try them before using them, see the model with my own eyes, touch them, and feel them. But that experience was gone. Apart from that, no problem with the product and I've just ran a marathon with no issues!”

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Posted 1 year ago

“Arrived quickly. Great price. Fab shoes. Fortunately don’t need to return as it’s not free buu v happy.”

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Posted 1 year ago

“Delivery was very quick, pleased. They are a present for my son it is his birthday tomorrow and I am sure he will be happy with them”

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Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 13,321 reviews