NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 13,978 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 13,978 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 24th October 2025

Gary Jones

Reg C

NorthernRunner.com 5 star review on 24th August 2025

Becky Silver

NorthernRunner.com 5 star review on 25th July 2025

Jennifer Harding-Kirk

NorthernRunner.com 5 star review on 13th June 2025

Elizabeth Mallett

NorthernRunner.com 5 star review on 25th May 2025

Anne Youngman

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alas goods ordered were too small, returned item via registered post on a Monday refund received in my PayPal account on Tuesday.”

Helpful Report

Posted 1 year ago

“Delivery ok but I hate the shoes. Unfortunately the only way I can assess them is to walk outside in them, which means I can't send these expensive and unusable things back”

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Posted 1 year ago

“A very comfortable trainer especially if one has a bunion. However I have taken a size 6.5 while I normally buy a size 5 or 5+.”

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Posted 1 year ago

“Prices are competitive, but when I got my socks, they were stained from heavy dust. Not the nicest when opening a package.”

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Posted 1 year ago

“Great selection of shoes. Free and prompt delivery. Would be great if returns were free but I appreciate that’s not always possible.”

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Posted 1 year ago

“Excellent service, could nt believe they were here next day. Great trainers too.”

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Posted 1 year ago

“Very good range of sizes especially for wide feet. In terms of packaging though it'll be better if northern runner doesn't tape all around the parcel bag so the bag can easily be reused for a return.”

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Posted 1 year ago

“All good thanks”

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Posted 1 year ago

“These altra Olympus 5 are really comfortable and are a true size.”

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Posted 1 year ago

“The goods I ordered were as described and delivered on time. The New Balance 4E running shoes and comfortable and hard-wearing, so far.”

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Posted 1 year ago

“Nice shoes quick delivery”

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Posted 1 year ago

“Ordering delivery was great. The light was smaller than the one I need, but that’s not down to NorthRunner.”

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Posted 1 year ago

“Good service and communication, unfortunately the shoes were too small by a whole size which was common when I checked other sites so perhaps a sizing indicator based on customer feedback could be useful. This does not detract from the customer service which was excellent, would use again”

Helpful Report

Posted 1 year ago

“It's almost as hard now to find Karhu running shoes in this country as it was back in the days when I could run a decent time. But Northern Runner had them: good solid genuine running shoes with no frills. The order arrived safely much earlier than I was expecting, meaning I could give myself a (65th) birthday treat to try them on for the first time. Alas they're now made in China, so manufacture isn't quite the old standard, but heck they are still good solid genuine running shoes with no frills ...”

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Posted 1 year ago

“Good prices, arrived swiftly, will buy from NorthernRunner.com again.”

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Posted 1 year ago

“Ordered from Northern Runner before and still a good service & quality products.”

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Posted 1 year ago

“Good range, stocking wide sizes in decent colourways, which is great. Website works well. Shipping wasn't the fastest. All-in-all, a good experience.”

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Posted 1 year ago

“Bought Gavotia 5, as previously had Gavotia 4. Not as much lift in the heel of the 5, compared to the 4, and I went up half a size this time (as my big toe almost poked out of my 4’s. I’ve added a gel inner sole too, as the inner edge of the inner soles supplied with the 5’s seems sharp, otherwise they’re fine 😀”

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Posted 1 year ago

“arrived early”

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Posted 1 year ago

“I chose the extra wide Hoka which fits fine, but it looks bulky at the toe end and it is not attractive. Can you tell me if the wide looks less unattractive ? I am on the verge of returning the trainers. I await to here from you”

Helpful Report

Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 13,978 reviews