NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 13,371 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 13,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 25th July 2025

Jennifer Harding-Kirk

NorthernRunner.com 5 star review on 13th June 2025

170

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My trainers were delivered very fast. Unfortunately they were too small and they didn't have them available in any other sizes, but they provided a refund very quickly.”

Helpful Report

Posted 11 months ago

“A great shopping experience, but a shame the trainers didn't fit and there were none available in the next size.”

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Posted 11 months ago

“Toe box wide but narrow everywhere else. I have what I’ve learnt is a ‘high volume foot: these didn’t fit in either width across or the height of my foot from top to sole. Can’t comment on anything else as couldn’t actually fit my feet fully into either shoe. I will be returning these and hopefully they will bring out some width options in the future.”

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Posted 11 months ago

“Ordered Altra wide toe box trainers, they arrived quickly and were exactly what I wanted - the only draw back is that I’d like them to come in more colours!”

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Posted 11 months ago

“Great service”

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Posted 1 year ago

“Alas goods ordered were too small, returned item via registered post on a Monday refund received in my PayPal account on Tuesday.”

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Posted 1 year ago

“Delivery ok but I hate the shoes. Unfortunately the only way I can assess them is to walk outside in them, which means I can't send these expensive and unusable things back”

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Posted 1 year ago

“A very comfortable trainer especially if one has a bunion. However I have taken a size 6.5 while I normally buy a size 5 or 5+.”

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Posted 1 year ago

“Prices are competitive, but when I got my socks, they were stained from heavy dust. Not the nicest when opening a package.”

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Posted 1 year ago

“Great selection of shoes. Free and prompt delivery. Would be great if returns were free but I appreciate that’s not always possible.”

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Posted 1 year ago

“Excellent service, could nt believe they were here next day. Great trainers too.”

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Posted 1 year ago

“Very good range of sizes especially for wide feet. In terms of packaging though it'll be better if northern runner doesn't tape all around the parcel bag so the bag can easily be reused for a return.”

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Posted 1 year ago

“All good thanks”

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Posted 1 year ago

“These altra Olympus 5 are really comfortable and are a true size.”

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Posted 1 year ago

“The goods I ordered were as described and delivered on time. The New Balance 4E running shoes and comfortable and hard-wearing, so far.”

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Posted 1 year ago

“Nice shoes quick delivery”

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Posted 1 year ago

“Ordering delivery was great. The light was smaller than the one I need, but that’s not down to NorthRunner.”

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Posted 1 year ago

“Good service and communication, unfortunately the shoes were too small by a whole size which was common when I checked other sites so perhaps a sizing indicator based on customer feedback could be useful. This does not detract from the customer service which was excellent, would use again”

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Posted 1 year ago

“It's almost as hard now to find Karhu running shoes in this country as it was back in the days when I could run a decent time. But Northern Runner had them: good solid genuine running shoes with no frills. The order arrived safely much earlier than I was expecting, meaning I could give myself a (65th) birthday treat to try them on for the first time. Alas they're now made in China, so manufacture isn't quite the old standard, but heck they are still good solid genuine running shoes with no frills ...”

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Posted 1 year ago

“Good prices, arrived swiftly, will buy from NorthernRunner.com again.”

Helpful Report

Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 13,371 reviews