NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 13,364 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 13,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 25th July 2025

Jennifer Harding-Kirk

NorthernRunner.com 5 star review on 13th June 2025

170

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service but I had some gift vouchers that I was unable to use at checkout”

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Posted 5 years ago

“Everything came as ordered - thanks.”

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Posted 5 years ago

“Good web site and delivered quicker than stated”

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Posted 5 years ago

“Thanks for the Altra trail running shoes. Fit and feel great.”

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Posted 5 years ago

“Excellent on line service backing up this very good store.”

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Posted 5 years ago

“Website easy to navigate good selection of trainers & sizes .”

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Posted 5 years ago

“Very impressed with the speed of delivery. Items came the next day. I ordered several running shoes to get the right fit and it would have been nice not to have to pay returns on the ones I didn't need. Overall, though, a very good service. Thankyou”

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Posted 5 years ago

“My order did not arrive which was sent out via royal mail second class. The company responded quickley and rectified this by sending out a new order by courier this time.”

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Posted 5 years ago

“Shoes arrived quickly even with the delays from covid 19. One of the only online stores to have a UK12 in 4E width. Pricing was fair but by no means cheap. Would love to see more shoes with my sizing in the future. Very happy to support a NE business. Thank you.”

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Posted 5 years ago

“Good service, delivery arrived safely and within 7 days of ordering. And I love the trainers! Only improvement would be a tracking system as I was advised when my shoes had been despatched but I had no idea when they would arrive, so a tracker would help.”

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Posted 5 years ago

“Good quality but the shoes are narrow fitting. The gussets inside the shoe restrict anyone with a high bridge to their foot. Never understand why Companies create these narrow fitting shoes, as they all do it, Nike, Adidas, Reebok, Puma and others?”

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Posted 5 years ago

“I am very happy with your quick and prompt service”

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Posted 5 years ago

“Advisors very helpful, fast delivery.”

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Posted 5 years ago

“Good delivery trainer's look good haven't tried them yet .”

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Posted 5 years ago

“Online ordering is quick and easy. Item arrived promptly with no issues. The shop is also worth a visit. Helpful and knowledgeable staff”

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Posted 5 years ago

“Second dealing with NR. Always helpful and simple to deal with. Thank you”

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Posted 5 years ago

“I have no complaints - my order arrived as expected, they were, I believe, genuine products and I would happily order from NR again.”

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Posted 5 years ago

“Trainers originally ordered were not actually in stock, but an alternative was sent which are really good, communication and delivery were all excellent.”

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Posted 5 years ago

“The shoes I was after ended up being out of stock but they were quick to contact me and arrange an alternative colour paid to be send 1st class”

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Posted 5 years ago

“Good running shoe, reasonably priced. Quick delivery, what more could you ask for!!”

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Posted 5 years ago

NorthernRunner.com is rated 4.9 based on 13,364 reviews