NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 13,375 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 13,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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NorthernRunner.com 5 star review on 25th July 2025

Jennifer Harding-Kirk

NorthernRunner.com 5 star review on 13th June 2025

170

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did have an issue with my order which was resolved to my satisfaction by NorthernRunner. Would use again.”

Helpful Report

Posted 5 years ago

“They didn’t have my original order in, but soon replaced with the same trainer in a different colour. They took 7 days before I received them, very happy with my purchase.”

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Posted 5 years ago

“I did placed order unfortunately order was lost in transit. Costumer service was brilliant, they replied to my email straight away and were in contact with me. I received full refund promptly.”

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Posted 5 years ago

“Great shoe arrived as promised and hassle free”

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Posted 5 years ago

“I was really pleased with my purchase. They offered the wider for version of the trainer I wanted which not many stores do and although the price wasn't the cheapest I'd seen they were still more reasonable than other retail prices. The trainer's arrived so quickly too.”

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Posted 5 years ago

“Excellent, swift service”

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Posted 5 years ago

“Item bought as a gift, not get given so no comment on quality/value of goods. Service and delivery were very good.”

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Posted 5 years ago

“One of the few retailers of zero drop running shoes with roomy toe boxes.”

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Posted 5 years ago

“Bought Hoka Clifton 4 great fit & great service from Northern Runner, would advise anyone to use these yo buy running trainers”

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Posted 5 years ago

“l found the customer service very helpful and prompt, giving good advice and assistance with my running shoes order.”

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Posted 5 years ago

“Quick delivery & Great socks for Ultra running”

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Posted 5 years ago

“I emailed before I bought the shoes, the reply was prompt and helped me decide what shoes would be best. They were reasonable priced and arrived in good time.”

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Posted 5 years ago

“Very pleased with product and service”

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Posted 5 years ago

“My order was a gift for Christmas and I was kept informed of my order when one item was not in stock so I was able to make a decision to possibly order an alternative in time. Very good customer service. My order also arrived in good time.”

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Posted 5 years ago

“Good service, fast delivery and OK price. Would have given 5 stars if price was more competitive (it was an end-of-range shoe).”

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Posted 5 years ago

“Speedy efficient service”

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Posted 5 years ago

“The ordering & delivery was very good service from start to finish the products you had in which I wonted.many thanks”

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Posted 5 years ago

“Great selection of kit and easy to use website. I ordered two pairs of injinji toe socks and the selection of these are among the best in the UK. However, I was confused by the amount of order update emails, I must of had 3 or 4 different dispatch emails each with different reference numbers and only one of them actually mentioned what was actually dispatched. That email only said that one pair of the socks had been sent. No mention of the second pair. However, when the package arrived both pairs were in the same pack thankfully. Delivery took around 8 days, which I think is a little excessive, but I was in no rush for them so it didn’t matter. Especially as I couldn’t get the pair I wanted from anywhere else at the reasonable price that Northern runner had them for. Overall, One of the best selection of kit in the UK, however, their order update emails need to be clearer and more organised. Saying that I would recommend them and will definitely use them again.”

Helpful Report

Posted 5 years ago

“I ordered a pair of VJ irocks which did arrive fairly prompty, unfortunately too big, so I've sent them back for a 1/2 size down. They haven't arrived yet but are still within a good time if they arrive on Monday. Staff are helpful and obviously runners who want to provide a good service. It's very likely I'll use them again.”

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Posted 5 years ago

“Promptly delivered with good communication from Northern Runner. The only place I saw this shoe cheaper had nearly a months lead time on delivery.”

Helpful Report

Posted 5 years ago

NorthernRunner.com is rated 4.9 based on 13,375 reviews