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NorthernRunner.com Reviews

4.9 Rating 13,346 Reviews
99 %
of reviewers recommend NorthernRunner.com
4.9
Based on 13,346 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy

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NorthernRunner.com 5 star review on 13th June 2025
Elizabeth Mallett
NorthernRunner.com 5 star review on 25th May 2025
Anne Youngman
NorthernRunner.com 5 star review on 17th May 2025
Furkan Arshad
NorthernRunner.com 5 star review on 26th April 2025
Kevin Ball
NorthernRunner.com 5 star review on 22nd April 2025
Colin Stephens
NorthernRunner.com 5 star review on 14th April 2025
ADAM MILGATE
NorthernRunner.com 5 star review on 11th April 2025
Anonymous
168
Anonymous
Anonymous  // 01/01/2019
I did have an issue with my order which was resolved to my satisfaction by NorthernRunner. Would use again.
Helpful Report
Posted 5 years ago
They didn’t have my original order in, but soon replaced with the same trainer in a different colour. They took 7 days before I received them, very happy with my purchase.
Helpful Report
Posted 5 years ago
I did placed order unfortunately order was lost in transit. Costumer service was brilliant, they replied to my email straight away and were in contact with me. I received full refund promptly.
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Posted 5 years ago
Great shoe arrived as promised and hassle free
Helpful Report
Posted 5 years ago
I was really pleased with my purchase. They offered the wider for version of the trainer I wanted which not many stores do and although the price wasn't the cheapest I'd seen they were still more reasonable than other retail prices. The trainer's arrived so quickly too.
Helpful Report
Posted 5 years ago
Excellent, swift service
Helpful Report
Posted 5 years ago
Item bought as a gift, not get given so no comment on quality/value of goods. Service and delivery were very good.
Helpful Report
Posted 5 years ago
One of the few retailers of zero drop running shoes with roomy toe boxes.
Helpful Report
Posted 5 years ago
Bought Hoka Clifton 4 great fit & great service from Northern Runner, would advise anyone to use these yo buy running trainers
Helpful Report
Posted 5 years ago
l found the customer service very helpful and prompt, giving good advice and assistance with my running shoes order.
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Posted 5 years ago
Quick delivery & Great socks for Ultra running
Helpful Report
Posted 5 years ago
I emailed before I bought the shoes, the reply was prompt and helped me decide what shoes would be best. They were reasonable priced and arrived in good time.
Helpful Report
Posted 5 years ago
Very pleased with product and service
Helpful Report
Posted 5 years ago
My order was a gift for Christmas and I was kept informed of my order when one item was not in stock so I was able to make a decision to possibly order an alternative in time. Very good customer service. My order also arrived in good time.
Helpful Report
Posted 5 years ago
Good service, fast delivery and OK price. Would have given 5 stars if price was more competitive (it was an end-of-range shoe).
Helpful Report
Posted 5 years ago
Speedy efficient service
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Posted 5 years ago
The ordering & delivery was very good service from start to finish the products you had in which I wonted.many thanks
Helpful Report
Posted 5 years ago
Great selection of kit and easy to use website. I ordered two pairs of injinji toe socks and the selection of these are among the best in the UK. However, I was confused by the amount of order update emails, I must of had 3 or 4 different dispatch emails each with different reference numbers and only one of them actually mentioned what was actually dispatched. That email only said that one pair of the socks had been sent. No mention of the second pair. However, when the package arrived both pairs were in the same pack thankfully. Delivery took around 8 days, which I think is a little excessive, but I was in no rush for them so it didn’t matter. Especially as I couldn’t get the pair I wanted from anywhere else at the reasonable price that Northern runner had them for. Overall, One of the best selection of kit in the UK, however, their order update emails need to be clearer and more organised. Saying that I would recommend them and will definitely use them again.
Helpful Report
Posted 5 years ago
I ordered a pair of VJ irocks which did arrive fairly prompty, unfortunately too big, so I've sent them back for a 1/2 size down. They haven't arrived yet but are still within a good time if they arrive on Monday. Staff are helpful and obviously runners who want to provide a good service. It's very likely I'll use them again.
Helpful Report
Posted 5 years ago
Promptly delivered with good communication from Northern Runner. The only place I saw this shoe cheaper had nearly a months lead time on delivery.
Helpful Report
Posted 5 years ago
NorthernRunner.com is rated 4.9 based on 13,346 reviews