NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 15,218 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product exactly as ordered and described. Very quick to dispatch too.”

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Posted 1 year ago

“Quite honestly, the best customer service I've experienced from any retailer/supplier in many years. Superb and will definitely use these guys again. Thankyou”

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Posted 1 year ago

“Really comprehensive website and I ordered my chosen shoes with gusto! Great communication from start to finish and I'm already looking forward to another order when I can - thanks - everything was easy and swift and I love my new shoes too!”

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Posted 1 year ago

“The goods I ordered were as described and delivered on time. The New Balance 4E running shoes and comfortable and hard-wearing, so far.”

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Posted 1 year ago

“Very quick delivery. Thank you.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Always straightforward to order and prompt (free) delivery. Excellent service from Northern Runner - 3rd time of ordering running shoes - thank you!”

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Posted 1 year ago

“Great web site. I had free postage. Shies arrived the next day. Very pleased would use NorthernRunner again.”

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Posted 1 year ago

“Very happy with my order from the NorthernRunner.com. I got what I wanted and saved some money. Thank you.”

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Posted 1 year ago

“Web site was easy to use and the trainers were a competitive price. Delivery was very fast and the order was correct. I would certainly use this firm again.”

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Posted 1 year ago

“Great quality products, quick delivery, will use again”

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Posted 1 year ago

“Always have had a positive experience buying from Northern Runner. One small point is that I never receive an order confirmation email or dispatch email so there is a bit of uncertainty until the item actually arrives. This has always been quickly though.”

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Posted 1 year ago

“Great service and prices. Good selection of Hoka range”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Speedy delivery. Hat was just what I needed - keeps the sun off my face, ears and neck. Stays secure in the wind and does not get too sweaty. It drew 2 compliments on a recent 20 mile trail race and made me easy to find on the event photos! Folds up small as the brim is soft.”

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Posted 1 year ago

“Speedy delivery. Easy exchange when I needed to change sizes and discount for buying on line! ❤️”

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Posted 1 year ago

“Great shoes, quick delivery.”

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Posted 1 year ago

“Brooks Ghost running shoes arrived very quickly. Perfectly packaged and great shoes. Thank you.”

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Posted 1 year ago

“Super fast delivery, well packaged, good price and big variety of trainers to choose from. Customer service was also brilliant they replied to a query within hours. Have bought from Northern Runner before and will carry on.”

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Posted 1 year ago

“Boots arrived on time,only used for short walks so far,seem good .Excellent service, will use again.”

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Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 15,218 reviews