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Nevisport Reviews

4.7 Rating 3,637 Reviews

92 %

of reviewers recommend Nevisport

Company Reviews

Product Reviews

4.7

Based on 3,637 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Nevisport:

Born in the Scottish Mountains in 1970, Nevisport is your one stop shop for everything you need to set off on an adventure in the great outdoors.
Shop products for:
● Walking
● Camping
● Skiing
● Climbing
● Watersports
Find us on social @nevisport & #mynevisport

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Nevisport 5 star review on 5th March 2024

Nevisport 5 star review on 28th February 2024

Nevisport 5 star review on 17th February 2024

Nevisport 5 star review on 17th February 2024

Nevisport 5 star review on 14th January 2024

Nevisport 5 star review on 11th January 2024

Nevisport 5 star review on 28th December 2023

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I never received my order. Parcel Force returned it to its origin without contacting me. Your customer service has not responded to my request for a solution either.”

Posted 4 months ago

“Customer service is useless. I've tried to phone multiple times and it just rings out. I've sent 3 emails and not had one response! I just want to know if you've sent me the correct trainers or not as otherwise I'll be forced to send them back. Would be good if someone could make an effort to get back to me please.”

Posted 4 months ago

“No order confirmation received. Chased up with customer service who told me they couldn’t locate my order using my email address, but I then received a dispatch notification to the same email address. Item received was incorrect but offered to keep the item for partial refund of price difference. No response to my offer so sent them item back. Comms were sporadic. Wouldn’t use again unfortunately.”

Posted 4 months ago

“Like TrustPilot reviews say, there is no way of getting an update on my order. The phoneline just rings out and you are left days without knowing what is going on. I wish I read the reviews on TrustPilot before ordering. Very frustrating experience and I wont use this company again.”

Posted 4 months ago

“The bag was great and it was delivered to my collection point quickly BUT the low score is a result of the terrible experience with collection. My bag was at the service point however they wouldn't give it to me without the collection code. I understand that but this was never sent to me by you or DHL. I spent 24 hours being diverted to multiple companies/people to try and get the code with everyone passing the buck. Even the DHL app was conflicting, saying it was 'ready for collection' on one screen and 'out for delivery' on the next.”

Posted 4 months ago

“Advertise a product wrongly. Do not reply to email. Bad service.”

Posted 4 months ago

“I did not order anything, you have mistakenly got my email address!!”

Posted 4 months ago

“Product arrived broken. Connected to customer support to advise and have not had a reply five days later. The second product received had some grit in it from the first product being broken, which makes it barely usable. Reordered elsewhere as needed urgent.”

Posted 4 months ago

“Item advertised on the website is not what was sent. I have emailed to complain about I have been misslead and have not had a reply. Not very impressed at all.”

Posted 4 months ago

“Worst site I have used. Can't return item. Don't respond to e mails. Don't get password e mail reset sent. Such a con.”

Posted 4 months ago

“I returned a pair of shoes using their pre-addressed returns slip and sent recorded delivery. It is now 3 weeks since they received my returned shoes but I've had no acknowledgement or reply or refund. I've emailed customer services twice (no response) and have repeatedly tried to call the customer service number listed on their website and every time it has rung out and eventually cut me off. I've tried direct messaging on FB, Twitter and Instagram and they don't respond other than an automated message saying to email them! They now have my shoes AND my money!!! Avoid like the plague...”

Posted 4 months ago

“Sent me the wrong coat, then after I raised it they failed to reply to resolve.”

Posted 4 months ago

“Still did not receive my order and Nevisport not responding to my emails. Ordered two weeks ago.”

Posted 4 months ago

“Order was sent to the courier promptly. Awful service from the courier. The order was placed on the van for delivery on two days running but taken back to the depot stating unable to access the property but left no calling card as was required. Managed to speak to DHL who admitted when challenged that the driver had not attended our property but rather had been unable to find it. Asked DHL why the courier had not telephoned for directions stated initially that the delivery driver was not allowed to telephone customers but then stated that drivers were not issued with work mobiles so it was at their discretion that they could use their own mobiles. I emailed Nevisport twice last week after the non-delivery and received a response today!! I also tried to telephone Nevisport on numerous occasions but there was no reply, the number simply rang and rang before finally cutting me off. On Friday last week in desperation, I rang Nevisport HO who took the details and promised to get someone to call me back, but no one ever did. The order was finally delivered 6 days late, no thanks to Nevisport. Quite frankly the whole episode was dreadfully stressful, useless courier service and equally useless customer service support by Nevisport. Frankly, I would have to think long and hard before purchasing from Nevisport again nor would I recommend the company to anyone.”

Posted 4 months ago

“I’ve been asked to leave a review but my order was received faulty and needs returning. I have emailed the customer service and tried ringing but no one answers the phone even though it says you have to contact customer service for faulty items. Still no response on emails either. Disappointing really considering how much I’ve spent.”

Posted 4 months ago

“Still haven’t received my order!”

Posted 4 months ago

“Very disappointed with Nevisport. I ordered a Petzl head torch, and you sent me a lesser spec model. I contacted your customer services but haven’t had a reply.”

Posted 4 months ago

“Don't like leaving a poor review, however, I ordered the Black Diamond Womens Harness set and only received the harness. I have left numerous emails for you guys to get back to me and sort out the issue to no avail. All my pervious orders have been excellent without any problems.”

Posted 4 months ago

“I have not received my parcel - the tracking shows it was delivered to someone in Aberdeen - nowhere near where I live. I am still awaiting a reply from customer services.”

Posted 4 months ago

“I need to return the product I bought, I have been waiting for the return lebel that will me show me where to send the item”

Posted 4 months ago

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Nevisport is rated 4.7 based on 3,637 reviews