I returned a pair of shoes using their pre-addressed returns slip and sent recorded delivery. It is now 3 weeks since they received my returned shoes but I've had no acknowledgement or reply or refund. I've emailed customer services twice (no response) and have repeatedly tried to call the customer service number listed on their website and every time it has rung out and eventually cut me off. I've tried direct messaging on FB, Twitter and Instagram and they don't respond other than an automated message saying to email them! They now have my shoes AND my money!!! Avoid like the plague...