Nevisport Reviews

Name: Nevisport
Rating: 4.63

4.6 Rating 6,040 Reviews

90 %

of reviewers recommend Nevisport

4.6

Based on 6,040 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Nevisport:

Born in the Scottish Mountains in 1970, Nevisport is your one stop shop for everything you need to set off on an adventure in the great outdoors.
Shop products for:
● Walking
● Camping
● Skiing
● Climbing
● Watersports
Find us on social @nevisport & #mynevisport

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Nevisport 5 star review on 14th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered items and over a week later they still hadn't arrived. I called to ask where my goods were and they hadn't even processed the order as it had gotten "lost in the system". Due to this the most important item in my order was now out of stock. However, it was still showing in stock on their website. They offered 15% off Full Price goods, in compensation which you can get anyway on their website. So this was not exactly a good deal for me. I have bought quite a few things from Nevisport in the past but now feel that I have been let down and now will think twice about ordering from them online.”

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Posted 18 hours ago

“Buying from the Nevisport website is straightforward and uncomplicated and efficient.... until the item arrives and it doesn't fit!! Then one is obliged to seek out the nearest Asda store (Henley on Thames where we live does not have an Asda so I had to drive *miles* to High Wycombe where there is a huge 'superstore') to return the goods. Also it seems I am to lose £3 from the refund having returned my item via Asda (just to add insult to injury for the item not fitting!!). If Asda is out of the question it is possible to return the goods in the usual way through royal mail but this of course costs the proverbial arm and leg. For this reason *only* I wouldn't shop at Nevisport again. So often things bought online don't fit!!”

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Posted 2 days ago

“Delivery was delayed with DHL, arrived late for a birthday. DHL updates were unhelpful and didn’t match the date.”

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Posted 3 days ago

“Delivery was ok, but absolutely shocking returns policy! Waiting 2 weeks for refund is not acceptable”

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Posted 4 days ago

“The delivery was good and nice product. but the jacket was too small , so I returned it but have not received a refund. I've sent 2 emails chasing this and no reply. When will I receive this ?”

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Posted 6 days ago

“Purchase has not arrived.”

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Posted 1 week ago

“I was unlucky. Firstly I put one order. Which it was said the payment had not gone through. So placed another. They both arrived minus one scarpa pair. So I now had 3 pairs instead of 4.pairs. So had to try and arrange a credit. Ending up with 3 pairs when I wanted 2.”

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Posted 3 weeks ago

“I appreciate that much issue with my purchase is mainly around the absolutely useless courier they use, however im only giving 2 stars because Nevisport have been just awful at sorting out my lost item. Im still out of pocket and the item appears lost. Whoever I spoke to on the phone was rude and needs some customer service training, im also still waiting for someone to call me back with a resolution but that hasn't happened either. I fear the only way I will get my money back is to raise a dispute with my payment card provider.”

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Posted 1 month ago

“I bought a Hoka pair of trainers. Unfortunately they had been handled ( Maybe posted back because wrong size colour etc ) yes they were in the appropriate box etc. When I opened the box the laces had been laced up in the shoes with a new pair of shoes they’re usually tied and tucked into the shoe and not laced up also there was no filler (paper) in the inside of the shoes! Disappointing!!”

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Posted 1 month ago

“Having accidently ordered 4 jackets I rang pretty much straightaway trying to cancel 3 of my orders (website very flakey). I was advised that wasn't possible and to basically tell the delivery driver I didn't want it and the order would arrive back. Not trusting this I had one jacket arrive which was to big so had to send back via Asda and pay £3 to do do even thought my purchase was over £100. The second jacket arrived went to a shop (which is fine) for me to pick up. I went to the shop and they advised I needed a QR Code or some other code which I had to find through DHL. I have been emailing Nevisport and asking about my orders but didn't get much of a reply as for the other 2 jackets I have not really got an idea where they are so fingers crossed they don't arrive.”

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Posted 1 month ago

“Very slow to deliver and very slow to issue a refund”

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Posted 2 months ago

“Took to long to come Wasn’t clear when my trainers where arriving”

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Posted 2 months ago

“Wrong colours boots arrived....Disappointed, but can't be bothered with the hassle of changing them !!”

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Posted 3 months ago

“The item which was sent to me was substandard, normally it would be considered as a second. I have returned it and awaiting a refund.”

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Posted 3 months ago

“This was a sale item, ( rucksack), although not a hive reduction. It looked a bit dusty, slightly grubby and tatty. It looked as though it had been hanging around the shop for a while. Shame as it is a birthday present for my daughter and there is not enough time to return it...”

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Posted 3 months ago

“Ordered some water shoes. Took over 2 weeks to be delivered. When delivered, the box was battered and one side was completely missing. Unsure who was at fault - Nevis or the logistics provider - either way, not a good advert for Nevis and their service Once opened, the item seems OK. I am left wondering though whether these are genuine or not given the poor state of the packaging”

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Posted 3 months ago

“I needed a pair of Scarpa boots and were advertised as next day delivery, they arrived about 7 days later! Poor customer service on the delivery”

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Posted 3 months ago

“Took a long time to arrive for a high shipping cost, FAR too much plastic packaging (5 layers of plastic bags), product was as expected though.”

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Posted 4 months ago

“Ordered a new Garmin Mini, replacing my power model. Arrived and was obviously an ex-display item, box was heavily damaged and that would affect what I would get selling on when I next upgrade. Asked for a token refund, I would have even accepted Nevisport vouchers, as I thought they were a great company. Nope. Point blank refusal. Great. It's 'customer service' like this that means Amazon wins and the high street dies.”

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Posted 4 months ago

“Honestly, a shambles. I ordered two sleeping mats, identical ones. When I got the email for tracking the parcel, it showed only one had been despatched. I contacted Nevisport immediately to ask why this was and to have the other despatched to follow. Instead, with no option otherwise, they refunded me and told me to reorder the item. I couldn't just have it sent out on a separate order. So basically they cocked up, then didn't rectify it and took the path of least resistance. The real shame is that the order process was easy and delivery was extremely fast on the one item despatched correctly. Very frustrating experience!”

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Posted 4 months ago

Nevisport is rated 4.6 based on 6,040 reviews