Nevisport Reviews

Name: Nevisport
Rating: 4.58

4.6 Rating 6,328 Reviews

89 %

of reviewers recommend Nevisport

4.6

Based on 6,328 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About Nevisport:

Born in the Scottish Mountains in 1970, Nevisport is your one stop shop for everything you need to set off on an adventure in the great outdoors.
Shop products for:
● Walking
● Camping
● Skiing
● Climbing
● Watersports
Find us on social @nevisport & #mynevisport

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Nevisport 5 star review on 14th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still haven't received order not responding to emails I sent very poor”

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Posted 8 months ago

“I have only received one part (approimately half) of an order worth almost £250. Getting a response to find out what has happened to the other part is most difficult. The part that came was many days past the stated delivery date.”

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Posted 8 months ago

“Absolutly poor!!! I recieved two different sizes of on cloud trainers. One size 4 the other size 5 and the box said size 6. I have emailed them severeal times and auto reply saying the system is down. Joke and scam of a company. So dissastisfies no one has replied other than write a review.”

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Posted 8 months ago

“Item was faulty. Emailed company with no response. Tried to call but no response despite being on hold for 25 minutes.”

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Posted 8 months ago

“Did not receive boots.l phoned up after receiving an email saying boots were all packed up and on their way.On the seventh day I phoned to ask where they were your college said there was a problem they weren't even sent .I needed these boots to break them in over the Christmas holidays for going away climbing in February.I payed the money for the boots your college said there was only one pair of these boot in England and he could not guarantee I would get them before christmas.the guy who issued the refund didn't seem to care .I thought I was buying from a reputable company .”

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Posted 8 months ago

“Absolutely appalling- I will never use NevisPort or DHL again… Paid my hard earned money on the Sunday - Parcel dispatched Monday - Tuesday DHL claimed to attempt delivery even though I waited in all day and night. NevisPort pretty much impossible to contact on either phone or E-mail. DHL Promised to deliver Wednesday but DID NOT again waited in all day and night . I opted for pick up at local drop off point but Then for next 8 days parcel could not be traced or located and NevisPort totally unsymPATHETIC, unwilling and unable to help… Today almost two weeks later I get an e-mail saying parcel has been returned to depot way out East in West Han and I had to collect in person cost me a tenner on transport for London return and took over two hours. Absolute amateurs the lot of you!”

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Posted 8 months ago

“The product is advertised on your website as "Altra Lone Peak 9", but I was sent "Altra Lone Peak 9+". There is a big difference - one is waterproof, the other is not. When I sent an email to the customer service asking to replace or refund the item, I received a response after 8 days that the system crashed and customer support cannot respond. I've sent the back the product anyway, but one week on, I am still waiting for a refund.”

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Posted 8 months ago

“Unable to contact anyone on the phone. Spoke to a lady called Jo at your Middlesbrough branch whose customer service was excellent Who tried her upmost to deal with my problem”

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Posted 8 months ago

“10 days and I haven't even received the order. Sent mulitple CS notes and had no response. Would give 0 stars if it were an option.”

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Posted 8 months ago

“Order not received yet it says it has been delivered”

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Posted 8 months ago

“I ordered a RAB coat, paid and it has not arrived. I’ve called and called and used the online form to enquire about delivery. Had no response. I’m worried about my £140. I’m not sure what to do next. This organisation feels fraudulent.”

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Posted 8 months ago

“Unfortunately I have not yet received my order, therefore cannot comment on my purchase. The order was placed on 28th Nov, I received notification from DHL saying it would be delivered on 2nd, then received further notification to say it was delayed. I then received another notification which gave a delivery window, the order did not appear in this window and a further notification was sent on 8th Dec to say it was in the delivery depot. It is now the 9th Dec and I still have not received my order. This is very disappointing.”

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Posted 8 months ago

“Placed my order over two weeks ago and still waiting for it to be delivered. I have tried to phone Nevisport and have used their online query form to no avail. I also emailed their customer service email. I guess my next port of call is the credit card company as I can't see Nevisport responding!”

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Posted 8 months ago

“Still waiting for an expensive coat after 2 weeks. Nevisport do not respond to customer emails and have switched off their customer service phones. DHL can’t help, they say my parcel is at the depot but Nevisport have told ask them to find it. Unfortunately I can’t get to speak to Nevisport so am absolutely stuck. Nightmare.”

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Posted 8 months ago

“ordered a parcel on the 25th November and was told it would be here by the 2nd of December, it is now the 8th and no update has been given on my parcel. I have emailed and phoned the company, both with no response.”

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Posted 8 months ago

“I have yet to receive my order despite being asked to review. It has been showing as being with DHL for the last 10 days. I have tried contacting customer service by email no response. i phoned waited 20minutes for the system to hang up on me and tell me i was phoning out side their working hours ar 1pm on a mondayafternoon. AVOID at ALL cost”

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Posted 8 months ago

“No reply to my email inquiry re non delivery. No one answering the phone during office hours... Total shambles.”

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Posted 8 months ago

“Was sent the wrong coat and contacted customer services 10 days ago, no response so sent a follow up e mail 3 days ago and still no response. The parcel was also left on my doorstep exposed (an expensive coat). Very disappointed, have ordered elsewhere and hope for a response soon.”

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Posted 8 months ago

“Slow and long delivery process. Every other shop has items within 3-5 working days, you lot took 8 days. Will not order from here again”

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Posted 8 months ago

“I have not received the package yet. Said it would be delivered on 2 Dec by DHL. Happy to write another review when I get it.”

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Posted 8 months ago

Nevisport is rated 4.6 based on 6,328 reviews