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Nevisport Reviews

4.7 Rating 3,578 Reviews

92 %

of reviewers recommend Nevisport

Company Reviews

Product Reviews

4.7

Based on 3,578 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Nevisport:

Born in the Scottish Mountains in 1970, Nevisport is your one stop shop for everything you need to set off on an adventure in the great outdoors.
Shop products for:
● Walking
● Camping
● Skiing
● Climbing
● Watersports
Find us on social @nevisport & #mynevisport

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Nevisport 5 star review on 5th March 2024

Nevisport 5 star review on 28th February 2024

Nevisport 5 star review on 17th February 2024

Nevisport 5 star review on 17th February 2024

Nevisport 5 star review on 14th January 2024

Nevisport 5 star review on 11th January 2024

Nevisport 5 star review on 28th December 2023

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Initially, I was impressed with the experience, but unfortunately, the after sale customer care fell short of expectations. After ordering a jacket for my partner, I needed to swap it for a different size, which is a standard service. Despite reaching out via email to their orders@ address, I received no response. Upon calling, I was simply told to return the item for a refund and place a new order. This process not only lacked efficiency but also meant loosing the 10% discount I had on my original purchase. Swapping sizes should not have been this much of an issue, and the inconvenience has left me extremely dissatisfied with the overall customer service experience.”

Posted 1 day ago

“I have not revieved my order, when parcel force say they attempted to deliver, they did NOT, I am still waiting, this was a present. So I cannot rate you”

Posted 2 weeks ago

“Terrible service when I had an issue with a coat, had to ring up so many times to get resolved, customer services don't have a functioning telephone, I had to deal with manufacturer directly to sort out as Nevisport send my coat to wrong address so got lost”

Posted 3 weeks ago

“Really bad customer service….no response. They are as slow as their delivery”

Posted 3 weeks ago

“waiting to hear from you??????”

Posted 4 weeks ago

“Ordered Scott Faze 3 ski goggles. Nevisport sent faze 2. Not only did Nevisport sent the wrong model they also sent damaged goggles. I sent an email to customer service but nobody has replied to me. Very poor”

Posted 1 month ago

“My boots are faulty and no one is answering my email”

Posted 1 month ago

“I ordered an item, when it arrived it was faulty. I contacted Nevisport about returning it and they never replied to me.”

Posted 1 month ago

“Wrong colour item on the website so got what I didn’t want. No response other than an auto response… not happy”

Posted 1 month ago

“I am afraid tk say i have not received my order. Parcel force are useless, they have not left a card advising what has happened to the order. I have logged a complaint with them but still have to hear. PLEASE DO NOT USE PARCELFORCE AS YOUR DELIVERY OPTION”

Posted 1 month ago

“Only one star because I can’t give zero. Full order not received. Customer services (I use the name loosely) totally incommunicado”

Posted 1 month ago

“MY FIRST EXPERIENCE Very disappointed. First you wait a long time for the thing and in the end they send you a different pair of shoes. One doesn't match the other. Unbelievable.”

Posted 1 month ago

“⁰⁰000000000000000”

Posted 1 month ago

“Still waiting for a reply to my complaint regarding delivery!!!”

Posted 1 month ago

“So far my item is undelivered after 3 weeks . Repeated emails ignored. Customer services helpline never answered. After half an hour I got to speak to someone - they never got back to me. Dont shop here if anything goes wrong they couldnt care less - still havent refunded the money despite repeated emails - verging on fraud now.”

Posted 2 months ago

“I don't normally post a bad review, however product didn't/arrive misdelivered and no card left by Parcel Force. Chased and track down to local post office after emailing a number of times. Product was retrieved and unfortunately was marked (not what you want on £100 fleece), returned the item and credit took ages to come tjhrough and a number of emails to see where it was. Overall not a great experience this time.”

Posted 2 months ago

“I have bought from nevisport on numerous occasions without any issues. However having bought a pair of la sportiva boulder x just before Christmas I have changed my mind. After a few walks the shoes failed and I have tried to contact nevisport to arrange a return and replacement pair. Rang about 20 times no answer. Emailed no response. I have no clue whats going on with them but clearly customer service is bottom of there priorities. Absolutely shocking and I will never use them again.”

Posted 2 months ago

“Lack of acknowledgement, don't reply to own online form request, don't respond to emails, ridiculous length of time to send goods. You get a star because of your price.”

Posted 2 months ago

“The trousers were OK except that they did not fit so we returned them, unfortuntaly despite several attempts to contact Nevisport we still have no refund........ we have signed delivery note showing they received them but radio silence ever since. NOT a recomended company to deal with.”

Posted 2 months ago

“I have sent daily email with nothing resolved after 2 weeks Nevisport took for 3 jackets as their machine kept crashing on purchase. I have returned 2 jackets in the same postage with a post office receipt for 2. Only 1 return payment was paid Very fed up”

Posted 2 months ago

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Nevisport is rated 4.7 based on 3,578 reviews