Panda London Reviews

Name: Panda London
Rating: 4.84

4.8 Rating 9,892 Reviews

97 %

of reviewers recommend Panda London

4.8

Based on 9,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 23rd November 2025

Panda London 5 star review on 28th June 2025

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received as promised, put on bed and the first evening I had the best nights sleep ever, long may it continue”

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“Very satisfied love there all quality products!”

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“excellent service fast delivery great product. Thoroughly recommend”

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“Very comfy, and as I had hoped”

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“OMG!!! FANTASTIC!!! Read a lot of reviews. I was put off buying directly from Amazon, only by 1 in particular but I'm sure hundreds of other buyers can't be wrong & have had a great experience. That's why I decided to buy directly from Panda London. With the 10% discount code & 10yr Guarantee, there was no real difference in price. I had a memory foam mattress for 11yrs & although it was still comfortable, I decided on a change. Bought a sprung mattress. Very comfortable but a year on I could hear the springs at every turn. Decided a mattress topper would be an option. Well... I have been having the best sleeps in ages. Just enough foam to cradle the body. A full memory foam mattress may be a little bit of a struggle for some to raise from. Also, can make you feel very warm. But this is a great compromise. I have no qualms in recommending this product & company. Very quick delivery. Big thumbs up.”

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“Wonderful it cured my very disturbed nights sleep through arthritis in many places now have a really good nights sleep and feel so much better.Good quick service too.”

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“Very satisfied all quality products!”

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“Fantastic customer service and support Was delivered the wrong product purchased from a online company on 04/05 contacted them immediately and 12 days later after getting nowhere contacted panda themselves within minuets Jonathan had arranged a collection for the wrong item and a delivery for the correct one. The correct item was delivered the next morning and the other item has been collected today at my convenience. Emails I sent were promptly responded to Will definitely recommend panda to others.”

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“This is an impressive company. Their toppers are extremely well made - there should be an award for the corner straps alone. And their customer support is first class. Thank you Panda London”

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“Amazing products, the pillow took no getting used to and the topper is sublime. Best nights sleep I’ve had for a long time. Actually woke up with no aches or neck pain.”

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“Very comfortable”

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“Amazing 👏 I sleep so much better 😴”

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“So far so good! We have had the Panda London mattress topper on the bed for just over a month now, and it is secure and super comfortable. The mattress we have was comfortable too, but the mattress topper is the cherry on the cake. The straps mean that the topper stays in place, and the non-slip coating does the job well. I will say that I was a little worried about the topper initially and it took a few days for it to flatten out completely, and the smell is really quite strong (my partner did not find it as invasive as I did, but maybe I am just sensitive). The little panda in the corner is a cute logo, but it does shine through the sheet (the pillows hide it). All in all, we are very satisfied.”

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“Great product makes my bed feel like new great nights sleep”

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“All seems great quality”

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“The mattress topper itself is fantastic but the customer service at panda is awful - I felt patronised, disrespected, and unvalued as a customer. I will not shop there again despite really liking the products.”

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“Very good value. I have it on top of an old mattress that has dips & a bit lumpy. It’s very comfortable and smooths out the inadequacies of my old mattress.”

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“Lovely product”

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“Customer service amazing, price brilliant, delivery good and a mattress topper to die for.”

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“Very comfortable sleeping on this panda mattress topper helps relieve pain in my hips.”

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Panda London is rated 4.8 based on 9,892 reviews